#28356 · RE: Validación Mercancías 27/2802025
ID interno: 10918000008788313
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
IT
Request Type
Incidencia
Creado
29/8/25, 6:43
Resuelto
29/8/25, 10:20
Actualizado
31/8/25, 11:09
Asignado
Aug 29, 2025 09:44 AM
Respondido
Aug 29, 2025 12:20 PM
Completado
Aug 31, 2025 01:09 PM
First resp. due
Sep 1, 2025 08:43 AM
Due by
Sep 2, 2025 08:43 AM
Tiempo de resolución
3.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
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C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a
la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,
rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona
o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos
que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.
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Enviado: jueves, 28 de agosto de 2025 15:21
Para: Eliana Garcia <eliana.garcia@browniespain.com>
Asunto: Validación Mercancías 27/2802025
Hola Eliana,
Ayer, una chica nueva que tengo en la tienda, al recibir la mercancía, no escaneó los códigos de barras de todas las cajas ni leyó la mercancía que recibió.
En otras palabras, la mercancía no entró en stock de la tienda.
¿Pueden ayudarme a resolver este problema?
¡Gracias!
Un saludo,
Matilde Maciel
Resolución
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_8142333405346917595_parse_8588328666679477877\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1296420708elementToProof\">\nHola, Matilde</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1296420708elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1296420708elementToProof\">\nPor favor envíame los documentos con los ID de los bultos y los PVS que debo validarlos yo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1296420708elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1296420708elementToProof\">\nQuedo atenta.</div>\n<div style=\"font-family:ARIAL; font-size:10pt; color:rgb(0, 0, 0)\" class=\"x_1296420708elementToProof\">\n<br />\n</div>\n<div id=\"x_1296420708Signature\">\n<table style=\"width:500px; border-collapse:collapse; border-spacing:0px\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-size:9pt\"><span style=\"font-weight:bolder\">Eliana Garcia</span><br />\n<span style=\"font-size:8pt\">Retail Project Operations</span><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://www.facebook.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5889085&ACTION=FILE\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://instagram.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5889086&ACTION=FILE\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5889087&ACTION=FILE\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5889088&ACTION=FILE\"></a></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:270px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); margin-top:0px; margin-bottom:0px\">\n140</a><br />\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td style=\"vertical-align:middle; width:500px\" colspan=\"2\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-size:9pt\"><img style=\"margin-top:0px; margin-bottom:0px\" alt=\"FIRMA_CORPORATIVA_MAIL_20250828.jpg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5889089&ACTION=FILE\"> \n </p>\n</td>\n</tr>\n<tr>\n<td style=\"text-align:justify; vertical-align:top; color:rgb(186, 186, 186); width:500px\" colspan=\"2\">\n<div style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a\n la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br />\n<br />\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div id=\"x_1296420708appendonsend\"></div>\n<hr style=\"width:98%\">\n<div id=\"x_1296420708divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Mar Shopping <marshopping@browniespain.com><br />\n<b>Enviado:</b> jueves, 28 de agosto de 2025 15:21<br />\n<b>Para:</b> Eliana Garcia <eliana.garcia@browniespain.com><br />\n<b>Asunto:</b> Validación Mercancías 27/2802025</font>\n<div> </div>\n</div>\n\n<div lang=\"ES\" style=\"\">\n<div class=\"x_WordSection1\">\n<p class=\"x_MsoNormal\">Hola Eliana,</p>\n<p class=\"x_MsoNormal\"> </p>\n<p class=\"x_MsoNormal\">Ayer, una chica nueva que tengo en la tienda, al recibir la mercancía, no escaneó los códigos de barras de todas las cajas ni leyó la mercancía que recibió.</p>\n<p class=\"x_MsoNormal\">En otras palabras, la mercancía no entró en stock de la tienda.\n</p>\n<p class=\"x_MsoNormal\"> </p>\n<p class=\"x_MsoNormal\">¿Pueden ayudarme a resolver este problema?</p>\n<p class=\"x_MsoNormal\"> </p>\n<p class=\"x_MsoNormal\">¡Gracias!</p>\n<p class=\"x_MsoNormal\"> </p>\n<p class=\"x_MsoNormal\">Un saludo,</p>\n<p class=\"x_MsoNormal\">Matilde Maciel</p>\n<p class=\"x_MsoNormal\"> </p>\n</div>\n</div>\n</div>",
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