#28348 · Error de zebra
ID interno: 10918000008788145
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
28/8/25, 11:43
Resuelto
29/8/25, 7:49
Actualizado
31/8/25, 8:09
Asignado
Aug 28, 2025 01:59 PM
Respondido
Aug 29, 2025 09:49 AM
Completado
Aug 31, 2025 10:09 AM
First resp. due
Aug 29, 2025 01:43 PM
Due by
Sep 1, 2025 01:43 PM
Tiempo de resolución
20.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos dias,
Hoy en Chiado, al registrar 8 cajas de mercancía, en la zebra indicaba que habíamos recibido más 34 referencias de W26-0372-008-800 e W26-0691-003-808 no total.
Sin embargo, recibimos las cantidades correctas (34 no total/ W26-0372-008-800- 16 uni/ W26-0691-003-808- 18 uni), tal como constaban en las guias, y el stock en el sistema es correcto.
¿Afectarán estos +34 a nuestro inventario que apareció en la Zebra?
Gracias,
Fabiana Cartier
Resolución
Hola chicas
Estas +34 unidades no se ha sumado a vuestro stock solo han sido leídas de mas, mi consulta es si habéis comprobado que sean reales esas +34 o es porque no se había leído la tienda y han sido devoluciones?
En cualquier caso estas +34 no están sumadas al stock.
Un saludo.
Estas +34 unidades no se ha sumado a vuestro stock solo han sido leídas de mas, mi consulta es si habéis comprobado que sean reales esas +34 o es porque no se había leído la tienda y han sido devoluciones?
En cualquier caso estas +34 no están sumadas al stock.
Un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><span class=\"size\" style=\"font-size:18.6667px\">Hola chicas</span><span class=\"size\" style=\"font-size:18.6667px\"><br /></span><span class=\"size\" style=\"font-size:18.6667px\"><br /></span><span class=\"size\" style=\"font-size:18.6667px\">Estas +34 unidades no se ha sumado a vuestro stock solo han sido leídas de mas, mi consulta es si habéis comprobado que sean reales esas +34 o es porque no se había leído la tienda y han sido devoluciones?</span><span class=\"size\" style=\"font-size:18.6667px\"><br /></span><span class=\"size\" style=\"font-size:18.6667px\"><br /></span><span class=\"size\" style=\"font-size:18.6667px\">En cualquier caso estas +34 no están sumadas al stock.</span><span class=\"size\" style=\"font-size:18.6667px\"><br /></span><span class=\"size\" style=\"font-size:18.6667px\"><br /></span><span class=\"size\" style=\"font-size:18.6667px\">Un saludo.</span></div>",
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"first_name": "Eliana",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_2508174919533350556_parse_9078621024105329633\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1117304101elementToProof\">\nBuenos dias,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1117304101elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1117304101elementToProof\">\nHoy en Chiado, al registrar 8 cajas de mercancía, en la zebra indicaba que habíamos recibido más 34 referencias de W26-0372-008-800 e W26-0691-003-808 no total.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1117304101elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1117304101elementToProof\">\nSin embargo, recibimos las cantidades correctas (34 no total/ W26-0372-008-800- 16 uni/ W26-0691-003-808- 18 uni), tal como constaban en las guias, y el stock en el sistema es correcto.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1117304101elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1117304101elementToProof\">\n¿Afectarán estos +34 a nuestro inventario que apareció en la Zebra?</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1117304101elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1117304101elementToProof\">\nGracias,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1117304101elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1117304101elementToProof\">\nFabiana Cartier</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1117304101elementToProof\">\n<br />\n</div>\n</div>",
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