#28339 · Issue goods NorteShopping
ID interno: 10918000008788057
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
28/8/25, 9:40
Resuelto
28/8/25, 12:32
Actualizado
30/8/25, 13:08
Asignado
Aug 28, 2025 01:56 PM
Respondido
Aug 28, 2025 02:32 PM
Completado
Aug 30, 2025 03:08 PM
First resp. due
Aug 29, 2025 11:40 AM
Due by
Sep 1, 2025 11:40 AM
Tiempo de resolución
2.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Good morning,
This morning, by mistake, I read the inventory instead of the store count, which means that the RFID tags on the goods cannot be read. Can you help me?
The goods were read up to 73% but I didn't validate it. I will be waiting for instructions to resolve the situation in the best way possible. Attached are the sheets for all the goods received today.
I am very sorry for what happened! Thank you in advance for your help.
Best regards,
Diana Pinto
Resolución
Hi,
PV Validated
Best regads
JSON crudo (detalle completo)
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{
"id": "10918000008788065",
"name": "M007026_OFFLINE_2025082710.pdf",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_5834409758916058768_parse_741888664084650378\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_642226268elementToProof\">\nGood morning,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_642226268elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_642226268elementToProof\">\nThis morning, by mistake, I read the inventory instead of the store count, which means that the RFID tags on the goods cannot be read. Can you help me?</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_642226268elementToProof\">\nThe goods were read up to 73% but I didn't validate it. I will be waiting for instructions to resolve the situation in the best way possible. Attached are the sheets for all the goods received today.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_642226268elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_642226268elementToProof\">\nI am very sorry for what happened! Thank you in advance for your help.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_642226268elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_642226268elementToProof\">\nBest regards,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_642226268elementToProof\">\nDiana Pinto</div>\n</div>",
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