#28325 · EXT: Re: Re: [solicitud con ID :##28279##] : Recepcion de encomendas

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  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div><span class=\"size\" style=\"font-size:18.6667px\">Hola chicas</span><span class=\"size\" style=\"font-size:18.6667px\"><br /></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br /></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Todo lo relacionado con C&amp;C es de Online directamente, nosotros ya no disponemos de acceso ni de la operativa de C&amp;C recordad que el email es:</span><span class=\"size\" style=\"font-size:18.6667px\"><br /></span></div><div><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Contacstore@browniespain.com\"><span class=\"size\" style=\"font-size:18.6667px\">Contacstore@browniespain.com</span></a><span class=\"size\" style=\"font-size:18.6667px\">.</span><span class=\"size\" style=\"font-size:18.6667px\"><br /></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br /></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Un saludo.</span></div></div>",
    "submitted_by": {
      "id": "10918000003903199",
      "name": "Eliana Garcia",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": null,
      "email_id": "eliana.garcia@browniespain.com",
      "sms_mail": null,
      "job_title": "Retail Project Operations",
      "last_name": "Garcia",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20098068870&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Eliana",
      "user_scope": "internal_user",
      "employee_id": "eliana.garcia",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": "0",
      "is_technician": true
    },
    "submitted_on": {
      "value": "1756364551457",
      "display_value": "Aug 28, 2025 09:02 AM"
    }
  },
  "technician": {
    "id": "10918000003903199",
    "name": "Eliana Garcia",
    "site": {
      "id": "10918000000794001"
    },
    "phone": null,
    "mobile": null,
    "email_id": "eliana.garcia@browniespain.com",
    "sms_mail": null,
    "job_title": "Retail Project Operations",
    "last_name": "Garcia",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20098068870&t=user&height=60&width=60",
    "department": {
      "id": "10918000000174683"
    },
    "first_name": "Eliana",
    "user_scope": "internal_user",
    "employee_id": "eliana.garcia",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": "0",
    "is_technician": true
  },
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": "No"
  },
  "attachments": [],
  "description": "\n\n\n<div lang=\"pt\" style=\"width:100% !important; margin:0; padding:0\" class=\"zm_5680389965030166344_parse_2970653009187695221\">\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_1639399168zd-comment\" dir=\"auto\">Olá Madalena,&nbsp;<br />\n&nbsp;<br />\n<strong>Pedido BNLLPIINP de Filipa Lopes </strong>consta como reembolsado.<br />\n&nbsp;<br />\n&nbsp;<br />\nMelhores cumprimentos,&nbsp;<br />\n&nbsp;<br />\nEquipo Brownie<br />\n&nbsp;<br />\n<span style=\"\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5869759&amp;ACTION=FILE\" style=\"max-width:100%\"></span><br />\n<div class=\"x_1639399168signature\">\n<p style=\"color:rgb(43, 46, 47); line-height:22px; margin:15px 0\">Brownie</p>\n</div>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_1639399168zendesk_quote\">\n<div class=\"x_1639399168zendesk_attr\">Em 26 de agosto de 2025 às 11:51:21 UTC, contactstores@browniespain.com escreveu:<br />\n</div>\n<blockquote class=\"x_1639399168zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_1639399168zd-comment\" dir=\"auto\">Olá Equipa Amoreiras,<br />\n&nbsp;<br />\n&nbsp;Obrigado por contactar a Brownie.&nbsp;&nbsp;&nbsp;&nbsp;<br />\n&nbsp;<br />\nEntramos em contato com o departamento responsável para podermos dar uma resposta o mais rápido possível. &nbsp;<br />\n&nbsp;<br />\n&nbsp;<br />\nMelhores Cumprimentos,<br />\n&nbsp;<br />\nEquipa Brownie<br />\n<div class=\"x_1639399168signature\">\n<p style=\"color:rgb(43, 46, 47); line-height:22px; margin:15px 0\">Brownie</p>\n</div>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_1639399168zendesk_quote\">\n<div class=\"x_1639399168zendesk_attr\">Em 26 de agosto de 2025 às 09:40:02 UTC, soporte@browniespain.com escreveu:<br />\n</div>\n<blockquote class=\"x_1639399168zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n<div class=\"x_1639399168personalize-wrapper\" style=\"font-family:&quot;Zoho Puvi&quot;, Roboto, sans-serif; font-size:13px\">\n<div>Hola Amoreiras,<br />\n</div>\n<div>\n<div><br />\n</div>\n<div>Temas referentes a pedidos online debéis contactar con&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:contactstores@browniespain.com\">contactstores@browniespain.com</a>. Están en copia.<br />\n</div>\n<div><br />\n</div>\n<div>Cerramos el ticket de Soporte pq nosotros no podemos gestionar estos temas.<br />\n</div>\n<div><br />\n</div>\n<div>Atentamente,<br />\n</div>\n</div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_1639399168null\">\n<br />\n</div>\n<div><b><u><span class=\"x_1639399168font\" style=\"font-family:verdana, sans-serif\">Descripción de la solicitud</span></u></b><br />\n</div>\n<div><br />\n</div>\n<div><span class=\"x_1639399168font\" style=\"font-family:verdana, sans-serif\">Título : <b>Recepcion de encomendas</b>\n</span><br />\n</div>\n<div><span class=\"x_1639399168font\" style=\"font-family:verdana, sans-serif\">Descripción :\n<div lang=\"ES\" class=\"zm_8495015158963139679_parse_2668415115578257001\">\n<div class=\"x_1166137337WordSection1\">\n<p style=\"margin-top:0px; margin-bottom:0px\">&nbsp;<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">Buenos días ,<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">&nbsp;<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">Hemos recibido encomendas online hoy en tienda pero no puedo dar entrada porque me aparece que ya han sido recepcionadas, pero no están en el sistema .<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">&nbsp;<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">CO0632137 – MADALENA FERREIRA<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">CO0632138 – MARIA HENRIQUES<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">CO0632280 – MADALENA DIAS<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">CO0632865 – CAROLINA FIGUEIREDO<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">CO0631717- MARIA DUTRA BOTELHO<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">CO0632503 – FILIPA RODRIGUES<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">&nbsp;<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">&nbsp;<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">Gracias ,<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">&nbsp;<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">Store Manager<br />\n</p>\n<p style=\"margin-top:0px; margin-bottom:0px\">Sara Baptista<br />\n</p>\n</div>\n</div>\n</span><br />\n</div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_1639399168null\">\n<br />\n</div>\n<div><span class=\"x_1639399168font\" style=\"font-family:verdana, sans-serif\">Saludos.</span><br />\n</div>\n<div><span class=\"x_1639399168font\" style=\"font-family:verdana, sans-serif\">El Equipo IT</span><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<table class=\"x_MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"font-style:normal; font-weight:400; font-stretch:inherit; font-size:15px; line-height:inherit; letter-spacing:normal; orphans:2; text-transform:none; white-space:normal; widows:2; word-spacing:0px; width:375pt; color:rgb(32, 31, 30); background-color:rgb(255, 255, 255)\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm; white-space:normal !important\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_1639399168font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:11pt\"><b><span class=\"x_1639399168colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1639399168font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:9pt\">Equipo\n IT</span></span></span></b><span class=\"x_1639399168colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1639399168font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:9pt\"><br />\n<br />\n<br />\n</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1639399168colour\" style=\"color:blue\"><span class=\"x_1639399168font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_1639399168ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\"></span></span></span></a><span class=\"x_1639399168colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1639399168font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1639399168colour\" style=\"color:blue\"><span class=\"x_1639399168font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_1639399168ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\"></span></span></span></a><span class=\"x_1639399168colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1639399168font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1639399168colour\" style=\"color:blue\"><span class=\"x_1639399168font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_1639399168ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\"></span></span></span></a><span class=\"x_1639399168colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1639399168font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1639399168colour\" style=\"color:blue\"><span class=\"x_1639399168font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:9pt\"><img border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_1639399168ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\"></span></span></span></a></span></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border-top:none; border-right:none; border-bottom:none; border-left:1pt solid rgb(61, 61, 63); padding:0cm 0cm 0cm 15pt; white-space:normal !important\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_1639399168font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:11pt\"><span class=\"x_1639399168colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1639399168font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:9pt\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1639399168colour\" style=\"color:rgb(155, 155, 155)\"><span class=\"x_1639399168font\" style=\"font-family:inherit\"><span class=\"x_1639399168size\" style=\"font-size:inherit\">www.browniespain.com</span></span></span></a></span></span></span></span></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm; white-space:normal !important\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_1639399168font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:11pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1639399168colour\" style=\"color:blue\"><span class=\"x_1639399168font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:9pt\"><img border=\"0\" width=\"3.9062in\" height=\"1.0416in\" class=\"x_1639399168ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:3.9062in; height:1.0416in\"></span></span></span></a><span class=\"x_1639399168colour\" style=\"color:inherit\"><span class=\"x_1639399168font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:9pt\">&nbsp;\n &nbsp; &nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1639399168colour\" style=\"color:blue\"><span class=\"x_1639399168font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:9pt\"><img border=\"0\" width=\"0.8541in\" height=\"0.8645in\" class=\"x_1639399168ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.8541in; height:0.8645in\"></span></span></span></a><span class=\"x_1639399168colour\" style=\"color:inherit\"><span class=\"x_1639399168font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:9pt\">&nbsp;</span></span></span></span></span><br />\n</p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm; white-space:normal !important\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm; text-align:justify\"><span class=\"x_1639399168font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:11pt\"><span class=\"x_1639399168colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"x_1639399168font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:6pt\">La\n información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico<span>&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1639399168colour\" style=\"color:rgb(5, 99, 193)\"><span class=\"x_1639399168font\" style=\"font-family:inherit\"><span class=\"x_1639399168size\" style=\"font-size:inherit\">personal@browniespain.com</span></span></span></a><span>&nbsp;</span>Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span></span></span></span><br />\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n<div><br />\n</div>\n<div><b style=\"font-size:15px; font-style:normal; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; color:rgb(32, 31, 30); background-color:rgb(255, 255, 255)\"><span class=\"x_1639399168colour\" style=\"color:inherit\"><span class=\"x_1639399168font\" style=\"font-family:verdana, sans-serif\"><span class=\"x_1639399168size\" style=\"font-size:13px\">NOTA:</span></span></span></b><span class=\"x_1639399168highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_1639399168colour\" style=\"color:rgb(32, 31, 30)\"><span class=\"x_1639399168font\" style=\"font-family:verdana, sans-serif\"><span><span class=\"x_1639399168size\" style=\"font-size:13px\">&nbsp;</span></span><span class=\"x_1639399168size\" style=\"font-size:13px\">Esto\n es un envío automático. Por favor, no respondas a este correo.</span></span></span></span><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div><br />\n<br />\n</div>\n</div>\n</blockquote>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_1639399168zd_encoded_id\">[VM66GN-79NNE]</span>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_1639399168zd_encoded_id\">[VM66GN-79NNE]</span></blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
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    "value": "28325",
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  "due_by_time": {
    "value": "1756482969402",
    "display_value": "Aug 29, 2025 05:56 PM"
  },
  "is_reopened": false,
  "maintenance": null,
  "subcategory": {
    "id": "10918000000406244",
    "name": "Incidencia Online"
  },
  "closure_info": {
    "closure_code": {
      "id": "10918000000044001",
      "name": "Éxito"
    },
    "closure_comments": "Aged request was closed",
    "requester_ack_comments": "Aged request was closed",
    "requester_ack_resolution": false
  },
  "created_time": {
    "value": "1756310169134",
    "display_value": "Aug 27, 2025 05:56 PM"
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    "id": "10918000000010007",
    "name": "Incidencia"
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  "time_elapsed": "3982000",
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