#28322 · coexion de la zebra sin pala
ID interno: 10918000008762845
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Zebra RFID40
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/8/25, 12:53
Resuelto
28/8/25, 8:06
Actualizado
5/9/25, 9:40
Asignado
Aug 28, 2025 08:27 AM
Respondido
Aug 28, 2025 10:06 AM
Completado
Aug 30, 2025 10:08 AM
First resp. due
Aug 28, 2025 02:53 PM
Due by
Aug 29, 2025 02:53 PM
Tiempo de resolución
19.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Os escribimos para comentaros que la zebra al desconectar la de la pala pierde conexión y al volverla a poner en la pala la recupera.
Queríamos saber si es posible que lo revisarais para tener conexión aunque no este junto a la pala ya que lo necesitamos para la reposición.
Gracias!
Resolución
Hola chicas,
Tal y como comentamos por teléfono, el dispositivo móvil se utiliza únicamente como herramienta de consulta de stock o para realizar fotografías del visual. Tengo entendido que ahora los reportes los estáis enviando a través de Teams.
En caso de que necesitéis trasladar, buscar o recibir mercancía, es imprescindible contar con el lector conectado al dispositivo móvil. ¿Por qué? Porque desde el móvil se envía la información al lector, indicándole qué debe buscar o recibir, y es el propio lector quien devuelve el comando de búsqueda. Si no están conectados, el sistema no podrá realizar ninguna búsqueda, ya que no dispone del hardware necesario para trabajar con RFID.
Espero que la explicación os haya quedado clara. Ante cualquier duda, seguimos en contacto.
Un saludo,
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p><b>Hola chicas,</b><br /></p><p>Tal y como comentamos por teléfono, el dispositivo móvil se utiliza únicamente como herramienta de consulta de stock o para realizar fotografías del visual. Tengo entendido que ahora los reportes los estáis enviando a través de Teams.<br /></p><p>En caso de que necesitéis <b>trasladar, buscar o recibir mercancía</b>, es imprescindible contar con el lector conectado al dispositivo móvil. ¿Por qué? Porque desde el móvil se envía la información al lector, indicándole qué debe buscar o recibir, y es el propio lector quien devuelve el comando de búsqueda. Si no están conectados, el sistema no podrá realizar ninguna búsqueda, ya que no dispone del hardware necesario para trabajar con RFID.<br /></p><p>Espero que la explicación os haya quedado clara. Ante cualquier duda, seguimos en contacto.<br /></p><p>Un saludo,<br /></p><div><br /></div></div>",
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