#28311 · ANULAR TARJETAS DE REGALOG
ID interno: 10918000008762733
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/8/25, 10:23
Resuelto
28/8/25, 8:15
Actualizado
30/8/25, 9:08
Asignado
Aug 28, 2025 08:31 AM
Respondido
Aug 28, 2025 10:15 AM
Completado
Aug 30, 2025 11:08 AM
First resp. due
Aug 28, 2025 12:23 PM
Due by
Aug 29, 2025 12:23 PM
Tiempo de resolución
21.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola buenos días,
Nos podéis por favor ayudar a anular estas dos tarjetas regalo.
Muchas gracias.
Resolución
Bonjour les filles,
Les cartes cadeaux ne peuvent pas être annulées. Ce qui peut être annulé, en revanche, c’est la transaction, mais uniquement le jour même. Par conséquent, ces cartes ne pourront pas être annulées.
Merci de bien vouloir les envoyer au siège dès que possible, à l’attention de Eliana.
Merci beaucoup.
------------------------------------------------------------------------------------------------------
Hola chicas
Las tarjetas regalo no se pueden anular, lo que si se puede anular es la transacción y debe de hacerse el mismo día, con lo cual estas tarjetas no podrán ser anuladas.
Enviadlas a central cuando podáis por favor a atención de
Eliana
Muchas gracias
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p><b>Bonjour les filles,</b><br /></p><p>Les cartes cadeaux ne peuvent pas être annulées. Ce qui peut être annulé, en revanche, c’est la transaction, mais uniquement le jour même. Par conséquent, ces cartes ne pourront pas être annulées.<br /></p><p>Merci de bien vouloir les envoyer au siège dès que possible, à l’attention de <b>Eliana</b>.<br /></p><p>Merci beaucoup.<br /></p><div><br /></div><div>------------------------------------------------------------------------------------------------------</div><div><br /></div><div><br /></div><div>Hola chicas<br /></div><div><br /></div><div>Las tarjetas regalo no se pueden anular, lo que si se puede anular es la transacción y debe de hacerse el mismo día, con lo cual estas tarjetas no podrán ser anuladas.<br /></div><div><br /></div><div>Enviadlas a central cuando podáis por favor a atención de <br /></div><div>Eliana<br /></div><div><br /></div><div>Muchas gracias</div></div>",
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