#28290 · EXT: Encuesta a Clientes Canon
ID interno: 10918000008762443
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Impresora
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
26/8/25, 11:31
Resuelto
26/8/25, 11:37
Actualizado
28/8/25, 12:07
Asignado
Aug 26, 2025 01:37 PM
Respondido
Aug 26, 2025 01:37 PM
Completado
Aug 28, 2025 02:07 PM
First resp. due
Aug 27, 2025 01:31 PM
Due by
Aug 28, 2025 01:31 PM
Tiempo de resolución
0.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Estimado Cliente Torreblanca,
Muchas gracias por adelantado. Agradecemos sinceramente sus comentarios.
Dependiendo de su respuestas a algunas preguntas tiene la opción de proporcionar sus datos de contacto. No obstante, Canon sólo se pondrá en contacto con usted si no autoriza par ello. La agencia de investigación independiente Kantar realiza esta encuesta en nombre de Canon. Para obtener más información sobre esta encuesta, haga clic en este enlace. Para darse de baja de todas las futuras encuestas de Canon realizadas por Kantar entre aquí. Haga clic aquí para la Política de privacidad y cookies de Kantar (Inglés). |
Resolución
JSON crudo (detalle completo)
{
"id": "10918000008762443",
"sla": {
"id": "10918000000164165",
"name": "SLA Soporte HQ"
},
"mode": {
"id": "10918000000008033",
"name": "E-Mail",
"internal_name": "E-Mail"
},
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"tags": [],
"group": {
"id": "10918000000199875",
"name": "Brownie (HQ)",
"site": {
"id": "10918000000794001"
},
"deleted": false
},
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000008029",
"name": "Cerrada",
"color": "#006600",
"stop_timer": false,
"in_progress": false,
"internal_name": "Closed"
},
"is_read": true,
"subject": "EXT: Encuesta a Clientes Canon",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": {
"id": "10918000000193262",
"name": "Hardware",
"deleted": false
},
"email_cc": [],
"email_to": [
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000002996317",
"name": "Canon@tns-nipo.com",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "canon@tns-nipo.com",
"sms_mail": null,
"job_title": null,
"last_name": null,
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "Canon@tns-nipo.com",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": null,
"display_id": "28290",
"is_overdue": false,
"is_trashed": false,
"message_id": "<WKED0PWEB0054euwdUT00003ea3@wked0pweb0054.kt.group.local>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>-<br /></div></div>",
"submitted_by": {
"id": "10918000002669053",
"name": "N1 Support",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "n1support@browniespain.com",
"sms_mail": null,
"job_title": null,
"last_name": "Support",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20094128568&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "N1",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1756208249321",
"display_value": "Aug 26, 2025 01:37 PM"
}
},
"technician": {
"id": "10918000002669053",
"name": "N1 Support",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "n1support@browniespain.com",
"sms_mail": null,
"job_title": null,
"last_name": "Support",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20094128568&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "N1",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": "No"
},
"attachments": [],
"description": "\n\n\n\n\n\n\n\n<div class=\"x_1235518642clean-body zm_3888720038599738340_parse_1233252616945570554\" style=\"margin:0; padding:0; background-color:rgb(255, 255, 255)\" dir=\"auto\">\n\n<table class=\"x_1235518642nl-container\" style=\"border-collapse:collapse; table-layout:fixed; border-spacing:0; vertical-align:top; min-width:320px; Margin:0 auto; background-color:rgb(255, 255, 255); width:100%\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr style=\"vertical-align:top\">\n<td style=\"border-collapse:collapse !important; vertical-align:top\">\n\n<div style=\"background-color:transparent\">\n<div style=\"Margin:0 auto; min-width:320px; max-width:500px; background-color:transparent\" class=\"x_1235518642block-grid\">\n<div style=\"border-collapse:collapse; display:table; width:100%; background-color:transparent\">\n\n<div class=\"x_1235518642col x_1235518642num12\" style=\"min-width:320px; max-width:500px; display:table-cell; vertical-align:top\">\n<div style=\"background-color:transparent; width:100% !important\">\n<div style=\"border-top:0px solid transparent; border-left:0px solid transparent; border-bottom:0px solid transparent; border-right:0px solid transparent; padding-top:5px; padding-bottom:5px; padding-right:0px; padding-left:0px\">\n\n<div align=\"center\" class=\"x_1235518642img-container x_1235518642center x_1235518642 x_1235518642autowidth x_1235518642 x_1235518642fullwidth\" style=\"padding-right:0px; padding-left:0px\">\n<img class=\"x_1235518642center x_1235518642 x_1235518642autowidth x_1235518642 x_1235518642fullwidth\" align=\"center\" border=\"0\" src=\"https://mediafwm101.tns-nipo.com/CustomLayouts/Canon/headerCrossWalk.jpg\" alt=\"canon\" title=\"canon\" style=\"outline:none; text-decoration:none; clear:both; display:block !important; border:0; height:auto; float:none; width:100%; max-width:500px\" width=\"500\">\n</div>\n<div>\n<div style=\"color:rgb(85, 85, 85); line-height:120%; font-family:Arial, "Helvetica Neue", Helvetica, sans-serif; padding-right:10px; padding-left:10px; padding-top:10px; padding-bottom:10px\">\n<div style=\"font-size:12px; line-height:14px; color:rgb(85, 85, 85); font-family:Arial, "Helvetica Neue", Helvetica, sans-serif\">\n<p style=\"margin:0; font-size:14px; line-height:17px\">Estimado Cliente Torreblanca,<br />\n<br />\nUn representante de Canon visitó recientemente su empresa para dar servicio a su equipo Canon.<br />\n<br />\nCon el objetivo de mejorar el servicio que Canon le ofrece, nos gustaría conocer su opinión sobre la reciente solicitud de soporte que realizó a Canon.<br />\n<br />\nLe llevará menos de 3 minutos completar esta encuesta en línea.</p>\n</div>\n</div>\n</div>\n<center>\n<p style=\"line-height:20px; margin-top:2em\">\n<table>\n<tbody>\n<tr>\n<td style=\"padding-left:10px; padding-top:10px; padding-bottom:10px; padding-right:10px; background-color:rgb(188, 0, 36); border-radius:4px\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://interviewing.nfieldmr.com/Interviews/HvpW2/4xVzbBc77qrZEkR2HCgM?IV=0FFsGRx93epq9wAfEQ4ePw%3d%3d&DATA=RE%2bYOPEfPeeRt27VnULz3x6C2lZ%2fuTgke4CCqGVVeSJw3pTNElZmWbfrCWxxTODKgFARRX6tAa2lrLU7sVPmxLy7G%2b04zm1t%2b4cPnejy0EZiRKy4jThYIV9Ht6HZ4oASqmdTKMGE6dblQAr%2bUXgE5ly522A2z1a8A8GSlpNO9oJOKkoHn031YVzNxRkyI4Hk&RespondentKey=cf31f8de-c86e-44fb-9de9-91a6f8f8f0cc\" style=\"color:rgb(255, 255, 255); text-decoration:none; font-weight:bold; font-family:sans-serif; font-size:13px\"><span style=\"color:rgb(255, 255, 255); text-decoration:none; font-weight:bold; font-family:sans-serif; font-size:13px\">Comparta\n su opinión →</span></a> </td>\n</tr>\n</tbody>\n</table>\n</p>\n</center>\n<div>\n<div style=\"color:rgb(85, 85, 85); line-height:120%; font-family:Arial, "Helvetica Neue", Helvetica, sans-serif; padding-right:10px; padding-left:10px; padding-top:10px; padding-bottom:10px\">\n<div style=\"font-size:12px; line-height:14px; color:rgb(85, 85, 85); font-family:Arial, "Helvetica Neue", Helvetica, sans-serif\">\n<p style=\"margin:0; font-size:14px; line-height:17px\">Muchas gracias por adelantado. Agradecemos sinceramente sus comentarios.<br />\n<br />\nAviso: Esta encuesta permanecerá abierta hasta el final del día 02-09-2025.</p>\n<br />\n</div>\n<div align=\"center\" class=\"x_1235518642img-container x_1235518642center x_1235518642 x_1235518642autowidth\" style=\"padding-right:0px; padding-left:5px; width:100%\">\n<img class=\"x_1235518642center x_1235518642 x_1235518642autowidth\" align=\"center\" border=\"0\" src=\"https://mediafwm101.tns-nipo.com/CustomLayouts/Canon/canon_logo.png\" alt=\"canon\" title=\"canon\" style=\"outline:none; text-decoration:none; clear:both; display:block !important; border:0; height:auto; float:none; width:100%; max-width:100px\" width=\"100\">\n</div>\n<div style=\"font-size:10px; line-height:14px; color:rgb(150, 150, 150); font-family:Arial, "Helvetica Neue", Helvetica, sans-serif\">\n<p style=\"margin:0; font-size:14px; line-height:17px\"></p>\n<br />\nDependiendo de su respuestas a algunas preguntas tiene la opción de proporcionar sus datos de contacto. No obstante, Canon sólo se pondrá en contacto con usted si no autoriza par ello.<br />\n<br />\nLa agencia de investigación independiente Kantar realiza esta encuesta en nombre de Canon. Para obtener más información sobre esta encuesta, haga clic en\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://customers.tns-nipo.com/canonsurveys/\">este enlace</a>.<br />\n<br />\nPara darse de baja de todas las futuras encuestas de Canon realizadas por Kantar <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://customers.tns-nipo.com/canonsurveys/Unsubscribe/\">\nentre aquí</a>.<br />\n<br />\nHaga clic aquí para la <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://mediafwm101.tns-nipo.com/files/privacy/Privacy Policy Online Survey Kantar TNS & Public (English).pdf\">\nPolítica de privacidad y cookies de Kantar</a> (Inglés). </div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
"display_key": {
"value": "28290",
"display_value": "28290"
},
"due_by_time": {
"value": "1756380663874",
"display_value": "Aug 28, 2025 01:31 PM"
},
"is_reopened": false,
"maintenance": null,
"subcategory": {
"id": "10918000000193308",
"name": "Impresora"
},
"closure_info": {
"closure_code": null,
"closure_comments": "Aged request was closed",
"requester_ack_comments": "Aged request was closed",
"requester_ack_resolution": false
},
"created_time": {
"value": "1756207861958",
"display_value": "Aug 26, 2025 01:31 PM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "388000",
"assigned_time": {
"value": "1756208235830",
"display_value": "Aug 26, 2025 01:37 PM"
},
"resolved_time": {
"value": "1756208249303",
"display_value": "Aug 26, 2025 01:37 PM"
},
"completed_time": {
"value": "1756382874103",
"display_value": "Aug 28, 2025 02:07 PM"
},
"responded_time": {
"value": "1756208249321",
"display_value": "Aug 26, 2025 01:37 PM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1756382874115",
"display_value": "Aug 28, 2025 02:07 PM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [],
"has_linked_requests": false,
"notification_status": null,
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": {
"value": "1756294262916",
"display_value": "Aug 27, 2025 01:31 PM"
},
"request_template_checklist_ids": []
}