#28272 · CONEXIÓN GRAN VIA
ID interno: 10918000008762199
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Comunicaciones
Subcategoría
WAN
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
26/8/25, 7:31
Resuelto
26/8/25, 12:06
Actualizado
28/8/25, 12:07
Asignado
Aug 26, 2025 09:53 AM
Respondido
Aug 26, 2025 10:21 AM
Completado
Aug 28, 2025 02:07 PM
First resp. due
Aug 27, 2025 09:31 AM
Due by
Aug 28, 2025 09:31 AM
Tiempo de resolución
4.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días,
En Bilbao Gran Via no nos funciona el servidor, ni tenemos forma de utilizar los TPV, en la pantalla de los ordenadores nos aparece el símbolo de la batería. Mi compañera que está en tienda tampoco puede realizar el inventario debido a este problema ya que no se le conecta la zebra. En el día de ayer también tuvimos este problema, aunque al final de la tarde parecía haberse solucionado. ¿Podriais por favor echarle un vistazo? Es bastante urgente ya que este problema nos dificulta la venta y otras tareas.
Un saludo,
En Bilbao Gran Via no nos funciona el servidor, ni tenemos forma de utilizar los TPV, en la pantalla de los ordenadores nos aparece el símbolo de la batería. Mi compañera que está en tienda tampoco puede realizar el inventario debido a este problema ya que no se le conecta la zebra. En el día de ayer también tuvimos este problema, aunque al final de la tarde parecía haberse solucionado. ¿Podriais por favor echarle un vistazo? Es bastante urgente ya que este problema nos dificulta la venta y otras tareas.
Un saludo,
Resolución
R
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"description": "<div>Buenos días,\n<br />En Bilbao Gran Via no nos funciona el servidor, ni tenemos forma de utilizar los TPV, en la pantalla de los ordenadores nos aparece el símbolo de la batería. Mi compañera que está en tienda tampoco puede realizar el inventario debido a este problema ya que no se le conecta la zebra. En el día de ayer también tuvimos este problema, aunque al final de la tarde parecía haberse solucionado. ¿Podriais por favor echarle un vistazo? Es bastante urgente ya que este problema nos dificulta la venta y otras tareas.\n<br />Un saludo,\n<br /></div>",
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