#28262 · Incidencia TPV
ID interno: 10918000008762111
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
25/8/25, 15:46
Resuelto
26/8/25, 8:24
Actualizado
28/8/25, 9:07
Asignado
Aug 26, 2025 10:10 AM
Respondido
Aug 26, 2025 10:24 AM
Completado
Aug 28, 2025 11:07 AM
First resp. due
Aug 26, 2025 05:46 PM
Due by
Aug 27, 2025 05:46 PM
Tiempo de resolución
16.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
El TPV3 nos esta dando problemas a la hora de realizar las ventas, no se cargan y el ticket de compra tarda demasiado en salir o directamente no nos sale, por lo que tenemos que hacer los tickets manuales. También al de un rato nos sale un icono en la pantalla del TPV “i”, sabemos que se debe a que una venta no se ha cargado, pero cuando le clicamos para que cargue se bloquea todo. He probado a finalizar la tarea para reiniciar y a apagar y encender y tampoco funciona.
¿Podríais mirar que ocurre por favor?
Un saludo,
Nahia.
Resolución
-
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