#28254 · problem with issuing gift cards
ID interno: 10918000008736711
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
25/8/25, 12:19
Resuelto
29/8/25, 10:32
Actualizado
31/8/25, 11:09
Asignado
Aug 28, 2025 08:33 AM
Respondido
Aug 29, 2025 12:27 PM
Completado
Aug 31, 2025 01:09 PM
First resp. due
Aug 26, 2025 02:19 PM
Due by
Aug 27, 2025 02:19 PM
Tiempo de resolución
94.2 h
Overdue
SíFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hello,
I'm contacting you regarding an issue with two gift cards issued on 08/19/25.
One of the cards contained €50 in balances, and my second contained nothing at all. According to the receipts, the gift cards were paid for and should each contain €100. I believe there was an error when creating the gift cards because the amount on the card
is written where the gift card number should be. How can we resolve this issue?
Have a nice day!
Sincerely,
The Paris Saint-Germain Brownie Team.
Resolución
Hello,
Load the cards with the correct amount and process the sale using an external card reader, notifying closures and Meryl of what has happened.
Best regards.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p><span class=\"size\" style=\"font-size:18.6667px\">Hello,</span><span class=\"size\" style=\"font-size:18.6667px\"><br /></span></p><p><span class=\"size\" style=\"font-size:18.6667px\"><br /></span></p><p><span class=\"size\" style=\"font-size:18.6667px\">Load the cards with the correct amount and process the sale using an external card reader, notifying closures and Meryl of what has happened.</span><span class=\"size\" style=\"font-size:18.6667px\"><br /></span></p><p><span class=\"size\" style=\"font-size:18.6667px\"><br /></span></p><p><span class=\"size\" style=\"font-size:18.6667px\">Best regards.</span><br /></p><div><br /></div></div>",
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