#28238 · INCIDENCIA ALARMA OVIEDO 24/08/2025
ID interno: 10918000008736467
Estado
Cerrada
Prioridad
Normal
Urgencia
Normal
Impacto
Afecta a un Grupo
Categoría
Hardware
Subcategoría
CCTV
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 3 - Técnico externo
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
25/8/25, 8:27
Resuelto
2/9/25, 14:33
Actualizado
4/9/25, 15:10
Asignado
Aug 25, 2025 11:59 AM
Respondido
Aug 27, 2025 09:36 AM
Completado
Sep 4, 2025 05:10 PM
First resp. due
Sep 3, 2025 01:55 PM
Due by
Sep 4, 2025 01:55 PM
Tiempo de resolución
198.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Buenos días chicos,
Como hablamos por telefono os abro incidencia.
El domingo 24/08 salto la alarma de la tienda y estuvo sonando todo el día. Nos contacto la policia local y lo solucionarón ellos, abrierón un parte urgente y nos solicitarón que la revisemos para que no vuelva a pasar.
Esto no es la primera vez que pasa, ya que es muy sensible y creemos que habra que regular el volumetrico.
Creemos que hay veces solo con que se apoye la gente en las puertas, o entre algun bicho u hoja en la tienda, la alarma ya salta. La empresa de la alarma que contacta con nosotros, nos confirmo esto que os comento, diciendonos que es muy sensible.
¿Podríamos revisarlo?
Para cualquier cosa no dudeis en contactarme.
Muchas gracias,
Un saludo.
Aitana Suárez Sánchez
Store Manager Oviedo
T. +34 651 901 369
Resolución
Han ajustado la sensibilidad del volumétrico que daba falsas alarmas y intercambiado entre el de la entrada principal y secundaría ya que le han indicado desde tienda que el de la secundaria es por donde entra el transportista por la rampa, además de añadido tiempo de retardado para que cuando salgan y entren no detecte en ese intervalo y provoque también falsas alarmas.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div><span style=\"color:rgb(0, 0, 0); font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:14.6667px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255); display:inline !important; float:none\">Han ajustado la sensibilidad del volumétrico que daba falsas alarmas y intercambiado entre el de la entrada principal y secundaría ya que le han indicado desde tienda que el de la secundaria es por donde entra el transportista por la rampa, además de añadido tiempo de retardado para que cuando salgan y entren no detecte en ese intervalo y provoque también falsas alarmas.</span><br/></div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_9031611662676409544_parse_971683770841368140\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\nBuenos días chicos, </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\nComo hablamos por telefono os abro incidencia. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\nEl domingo 24/08 salto la alarma de la tienda y estuvo sonando todo el día. Nos contacto la policia local y lo solucionarón ellos, abrierón un parte urgente y nos solicitarón que la revisemos para que no vuelva a pasar. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\nEsto no es la primera vez que pasa, ya que es muy sensible y creemos que habra que regular el volumetrico. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\nCreemos que hay veces solo con que se apoye la gente en las puertas, o entre algun bicho u hoja en la tienda, la alarma ya salta. La empresa de la alarma que contacta con nosotros, nos confirmo esto que os comento, diciendonos que es muy sensible.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\n¿Podríamos revisarlo?</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\nPara cualquier cosa no dudeis en contactarme. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\nMuchas gracias, </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\nUn saludo. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_992691828elementToProof\">\n<br />\n</div>\n<div id=\"x_992691828Signature\">\n<div>Aitana Suárez Sánchez</div>\n<div style=\"font-family:Calibri, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nStore Manager Oviedo</div>\n<div style=\"font-family:Calibri, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nT. +34 651 901 369</div>\n</div>\n</div>",
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