#28224 · PTs no cargados
ID interno: 10918000008736279
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tienda Francesc Macià (BCN)
Request Type
Incidencia
Creado
23/8/25, 9:23
Resuelto
25/8/25, 8:32
Actualizado
27/8/25, 9:07
Asignado
Aug 25, 2025 08:54 AM
Respondido
Aug 25, 2025 10:32 AM
Completado
Aug 27, 2025 11:07 AM
First resp. due
Aug 26, 2025 08:00 AM
Due by
Aug 27, 2025 08:00 AM
Tiempo de resolución
47.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Ayer recibimos un par de traspasos que no están cargados en la zebra (PT507452 y PT505295) así que no pudimos validarlos.
La semana pasada mandé un mail para borrar PTs antiguos y me pregunto si se habrán borrado estos dos por error ya que en recepciones pendientes si que me aparecen.
Si me dais el ok procedo a validarlos manualmente.
Gracias de antemano,
Un saludo 😊
Laia Navarro
Resolución
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br /></div><div><br /></div><div>Ya esta validados los dos albaranes que probablemente elimine sin querer de nedap.<br /></div><div><br /></div><div>Un saludo,<br /></div><div>Eliana.</div></div>",
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