#28191 · VALE PERDIDO
ID interno: 10918000008725079
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
21/8/25, 14:28
Resuelto
22/8/25, 7:02
Actualizado
24/8/25, 7:06
Asignado
Aug 22, 2025 08:16 AM
Respondido
Aug 22, 2025 09:02 AM
Completado
Aug 24, 2025 09:06 AM
First resp. due
Aug 22, 2025 04:28 PM
Due by
Aug 25, 2025 04:28 PM
Tiempo de resolución
16.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Ha venido una clienta comentándonos que el día 30/07/2025 vino a tienda e hizo una compra de dos pantalones de rebajas, ella tendía un VALE de 119,60€ (M007018023970) cuando metes el código del vale nos sale a 0€ y ella nos comenta que solo se compro esos pantalones que en toral fueron sobre unos 60€.
He buscado el ticket de esa compra y es: T0000000B08000150073. Nos podéis mirar que ha podido pasar con ese VALE?
Un saludo y gracias
Resolución
Hola chicas
os dejo el ticket con el vale del importe que le sobraba, es el que esta en color verde, es el vale que le corresponde.
JSON crudo (detalle completo)
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},
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},
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},
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"email_id": "eliana.garcia@browniespain.com",
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"first_name": "Eliana",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1335540929358396296_parse_6996036061911493570\">\n<div class=\"x_895794948WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\">Ha venido una clienta comentándonos que el día 30/07/2025 vino a tienda e hizo una compra de dos pantalones de rebajas, ella tendía un VALE de 119,60€ (M007018023970) cuando metes el código del vale nos sale a 0€ y ella nos comenta que\n solo se compro esos pantalones que en toral fueron sobre unos 60€. </p>\n<p class=\"MsoNormal\">He buscado el ticket de esa compra y es: T0000000B08000150073. Nos podéis mirar que ha podido pasar con ese VALE?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Un saludo y gracias </p>\n</div>\n</div>",
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"id": "10918000001574383",
"name": "Vales / Tarjetas Regalo"
},
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"id": "10918000000044001",
"name": "Éxito"
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