#28163 · FALLO DEVOLUCIÓN ARTÍCULO ONLINE CON LA PALA
ID interno: 10918000008675245
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
20/8/25, 12:41
Resuelto
21/8/25, 7:07
Actualizado
23/8/25, 8:05
Asignado
Aug 21, 2025 08:52 AM
Respondido
Aug 21, 2025 09:07 AM
Completado
Aug 23, 2025 10:05 AM
First resp. due
Aug 21, 2025 02:41 PM
Due by
Aug 22, 2025 02:41 PM
Tiempo de resolución
18.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes, tras identificar articulo (reloj que aparece en la imagen) con la pala nos aparece como "artículo desconocido".
No sabemos si se trata de un error, pero no podemos registrar el articulo con la pala.
Muchas gracias, saludos.
Resolución
Hola chicas
Creo que esto se debe a que los C&C que están en tienda o son devueltos hay que hacer el paso con la zebra de ¨Mover¨ para que lo identifique como predan de la tienda y una vez hecho ese proceso se podrá cambiar el estado de la etiqueta, no se si esta en el manual que os paso logística pero ese debería ser los pasos correctos.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br /></div><div><br /></div><div>Creo que esto se debe a que los C&C que están en tienda o son devueltos hay que hacer el paso con la zebra de ¨Mover¨ para que lo identifique como predan de la tienda y una vez hecho ese proceso se podrá cambiar el estado de la etiqueta, no se si esta en el manual que os paso logística pero ese debería ser los pasos correctos.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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