#28154 · EXT: Case CS1247438 - Customer Reference: -solution proposed-Atascos
ID interno: 10918000008675143
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Pc's
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
20/8/25, 9:10
Resuelto
20/8/25, 10:10
Actualizado
22/8/25, 11:05
Asignado
Aug 20, 2025 12:10 PM
Respondido
Aug 20, 2025 12:10 PM
Completado
Aug 22, 2025 01:05 PM
First resp. due
Aug 21, 2025 11:10 AM
Due by
Aug 22, 2025 11:10 AM
Tiempo de resolución
1.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
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Fecha: 2025-08-20 09:08:32 GMT
Caso: CS1247438 |
Estimado/a Mrs. Sandra Torreblanca,
Gracias por contactar con Canon. Le confirmamos que su caso está ahora resuelto.
Información de resolución:
Si considera que su caso no ha sido resuelto, por favor, contacte con nosotros en los siguientes 7 días con más detalles y reabriremos su caso.
Saludos cordiales,
Servicio y Soporte de Canon
Tel.: 900 11 12 15 Horario: 08:00 - 20:00 h. (L-V)
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Resolución
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"description": "\n\n<div class=\"zm_217203881931060218_parse_2451885955808303215\">\n<p> </p>\n<div class=\"x_934123228WordSection1\">\n<table class=\"x_934123228MsoNormalTable\" style=\"width:687px\" border=\"0\" width=\"660\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td style=\"padding:0in; width:658.438px\" colspan=\"2\" valign=\"top\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.canon-europe.com/\"><span style=\"text-decoration:none\"><img src=\"http://image.comms.canon-europe.com/lib/fe901372706c017e74/m/5/canon_logo.gif\" width=\"113\" height=\"24\" border=\"0\">\n</span></a></span></p>\n</td>\n</tr>\n<tr>\n</tr>\n<tr>\n<td style=\"width:139.797px\">\n<p class=\"MsoNormal\"> </p>\n</td>\n<td style=\"width:518.641px\"> </td>\n</tr>\n<tr>\n<td style=\"font-size:0%; line-height:2px; width:658.438px\" colspan=\"2\" align=\"left\" valign=\"top\" bgcolor=\"#cc0000\">\n<img style=\"display:block\" width=\"1\" height=\"2\" border=\"0\"></td>\n</tr>\n<tr>\n<td style=\"width:139.797px; padding:24pt 0in 0in 6pt\" valign=\"top\" width=\"140\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\">Fecha:</span><strong><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:dimgray\"> 2025-08-20 09:08:32 GMT</span></strong></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\">Caso:</span><strong><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:dimgray\"> CS1247438<br />\n</span></strong></p>\n</td>\n<td style=\"width:518.641px; padding:24pt 0.25in 24pt 12pt\" valign=\"top\" width=\"520\">\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"color:gray; font-family:"Century Gothic", "sans-serif"; font-size:10pt\">Estimado/a Mrs. Sandra Torreblanca,</span></p>\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\"> </span></p>\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\">Gracias por contactar con Canon.</span></p>\n<br />\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\">Le confirmamos que su caso está ahora resuelto.</span></p>\n<p class=\"MsoNormal\" style=\"text-align:justify\"> </p>\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:10pt; font-family:"Century Gothic", sans-serif; color:gray\"><b>Información de resolución:\n</b><br />\nDescripción Motivo - Mal funcionamiento / Defecto / Fatiga<br />\nCódigo de corrección - Ajustar / Recolocar / Reformar<br />\nLocalización del componente - Trayectoria del papel<br />\nNotas de la solución - Montaje de leva de salida de papel, comprobación de funcionamiento<br />\n<br />\n</span></p>\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\">Si considera que su caso no ha sido resuelto, por favor, contacte con nosotros en los siguientes 7 días con más detalles\n y reabriremos su caso.</span></p>\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\"> </span></p>\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\">Saludos cordiales,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Century Gothic", "sans-serif"; color:gray\"> </span></p>\n<p class=\"MsoNormal\"><strong><span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:gray\">Servicio y Soporte de Canon</span></strong></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:gray\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:rgb(95, 95, 95)\">Tel.:\n<span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:rgb(95, 95, 95)\">\n900 11 12 15</span></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:rgb(95, 95, 95)\">Horario: 08:00 - 20:00 h. (L-V)</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:rgb(95, 95, 95)\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:rgb(95, 95, 95)\"> </span></p>\n<p class=\"MsoNormal\"><strong><span style=\"font-size:8pt; font-family:"Century Gothic", "sans-serif"; color:green\"> </span>\n</strong></p>\n</td>\n</tr>\n<tr>\n<td style=\"font-size:0%; line-height:2px; width:658.438px\" colspan=\"2\" align=\"left\" valign=\"top\" bgcolor=\"#cc0000\">\n<img style=\"display:block\" width=\"1\" height=\"2\" border=\"0\"></td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span> </span></p>\n</div>\n\n<div> </div>\n<div style=\"display:inline\">Ref:MSG8621467_yycJlJdhQ8teQusGAF1s</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
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