#28140 · RV: EXT:
ID interno: 10918000008658917
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
19/8/25, 18:46
Resuelto
20/8/25, 9:55
Actualizado
22/8/25, 10:05
Asignado
Aug 20, 2025 08:21 AM
Respondido
Aug 20, 2025 11:55 AM
Completado
Aug 22, 2025 12:05 PM
First resp. due
Aug 21, 2025 08:00 AM
Due by
Aug 22, 2025 08:00 AM
Tiempo de resolución
15.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Estábamos realizando una venta y a la hora de cobrar en efectivo en vez de teclear 50,05€ hemos tecleado 5.005€, por si os aparece algún descuadre por esa cuantía se debe a esto.
Adjunto la copia del ticket e igualmente os dejo por aquí el Nº de ticket: 0000000A31000108824
Perdonad las molestias.
Un saludo.
De: Paula Morales Camacho <2paulamorales7@gmail.com>
Enviado: martes, 19 de agosto de 2025 20:35
Para: Aqua <aqua@browniespain.com>
Asunto: EXT:
Enviado: martes, 19 de agosto de 2025 20:35
Para: Aqua <aqua@browniespain.com>
Asunto: EXT:
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Enviado desde mi iPhone
Resolución
Ticket cerrado
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_2492350101152336330_parse_5683965954591829776\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1541585930elementToProof\">\nBuenas tardes,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1541585930elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1541585930elementToProof\">\nEstábamos realizando una venta y a la hora de cobrar en efectivo en vez de teclear 50,05€ hemos tecleado 5.005€, por si os aparece algún descuadre por esa cuantía se debe a esto.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1541585930elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1541585930elementToProof\">\nAdjunto la copia del ticket e igualmente os dejo por aquí el Nº de ticket: 0000000A31000108824</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1541585930elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1541585930elementToProof\">\nPerdonad las molestias.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1541585930elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1541585930elementToProof\">\nUn saludo. </div>\n<div id=\"x_1541585930appendonsend\"></div>\n<hr style=\"width:98%\">\n<div id=\"x_1541585930divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Paula Morales Camacho <2paulamorales7@gmail.com><br />\n<b>Enviado:</b> martes, 19 de agosto de 2025 20:35<br />\n<b>Para:</b> Aqua <aqua@browniespain.com><br />\n<b>Asunto:</b> EXT: </font>\n<div> </div>\n</div>\n<div>\n<div class=\"x_BodyFragment\"><font size=\"2\"><span style=\"font-size:11pt\">\n<div class=\"x_PlainText\"><br />\n<br />\nATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.<br />\n<br />\n</div>\n</span></font></div>\n<div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5793137&ACTION=FILE\">\n</div>\n<div class=\"x_BodyFragment\"><font size=\"2\"><span style=\"font-size:11pt\">\n<div class=\"x_PlainText\"><br />\nEnviado desde mi iPhone</div>\n</span></font></div>\n</div>\n</div>",
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