#28112 · Googloe Chrome Eci Diagonal
ID interno: 10918000008658447
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
19/8/25, 7:02
Resuelto
22/8/25, 9:28
Actualizado
24/8/25, 10:06
Asignado
Aug 19, 2025 10:25 AM
Respondido
Aug 19, 2025 10:41 AM
Completado
Aug 24, 2025 12:06 PM
First resp. due
Aug 25, 2025 08:42 AM
Due by
Aug 26, 2025 08:42 AM
Tiempo de resolución
74.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días,
Ayer por la noche se desconfiguró Google Chrome, se eliminaron todos los accesos directos que teníamos guardados.
Tanto en la barra superior donde teníamos PowerBi, Nedap, App Bizneo, Excel pedido de material, Pagos, etc. Como los accesos directos que teníamos en el centro como por ejemplo QR Bizneo.
No estamos pudiendo fichar, no se si es que se ha tocado algo y hay una manera de revertirlo, o por el contrario, tendremos que crear de nuevo todos estos accesos directos en la pantalla de Google.
Adjunto imagen de como tenemos la pantalla actualmente.
Gracias y un saludo.
Maria
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_554912366738088977_parse_3084604219365933521\">\n<div class=\"x_624596233WordSection1\">\n<p class=\"MsoNormal\">Buenos días, </p>\n<p class=\"MsoNormal\">Ayer por la noche se desconfiguró Google Chrome, se eliminaron todos los accesos directos que teníamos guardados.\n</p>\n<p class=\"MsoNormal\">Tanto en la barra superior donde teníamos PowerBi, Nedap, App Bizneo, Excel pedido de material, Pagos, etc. Como los accesos directos que teníamos en el centro como por ejemplo QR Bizneo.\n</p>\n<p class=\"MsoNormal\">No estamos pudiendo fichar, no se si es que se ha tocado algo y hay una manera de revertirlo, o por el contrario, tendremos que crear de nuevo todos estos accesos directos en la pantalla de Google.\n</p>\n<p class=\"MsoNormal\">Adjunto imagen de como tenemos la pantalla actualmente. \n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"556\" height=\"417\" style=\"width:5.7916in; height:4.3437in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5784628&ACTION=FILE\"></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias y un saludo. </p>\n<p class=\"MsoNormal\">Maria</p>\n</div>\n</div>",
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