#28104 · Fw: Inv eci lisboa + zebra

ID interno: 10918000008658381

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Hardware

Subcategoría

Zebra RFID40

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Teresa Nunes

Técnico

N1 Support

Departamento

Expansión

Request Type

Incidencia

Creado

18/8/25, 14:17

Resuelto

21/8/25, 11:49

Actualizado

23/8/25, 12:05

Asignado

Aug 21, 2025 10:41 AM

Respondido

Aug 19, 2025 08:27 AM

Completado

Aug 23, 2025 02:05 PM

First resp. due

Aug 19, 2025 04:17 PM

Due by

Aug 20, 2025 04:17 PM

Tiempo de resolución

69.5 h

Overdue

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: N1 Support

Descripción

Hola buenas tardes,

Necesito que se envíe un lector para la zebra de Eci lisboa.

Ya no es posible ni validar la mercancía.

Muchas gracias 


Teresa Nunes
Area Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 616537469
www.browniespain.com

FIRMA CORPORATIVA MAIL_OK.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.



De: Teresa Nunes
Enviado: Wednesday, July 23, 2025 10:43:37 AM
Para: Eliana Garcia <eliana.garcia@browniespain.com>
Assunto: Inv eci lisboa + zebra
 
Buenos días Eliana,

Me puedes validar el inv de eci lisboa por favor.

Estamos otra vez con problemas en la zebra se ha desconectado a cada 30 segundos es muy complicado cuando puedas te he enviado vídeos para que lo mires e para que me ayudes con la resolución! 

Muchas gracias buena semana!




Teresa Nunes
Area Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 616537469
www.browniespain.com

FIRMA_CORPORATIVA_MAIL_20250529.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.


Resolución

Solucionado

JSON crudo (detalle completo)
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  "description": "\n\n<div>\n<div dir=\"ltr\">Hola buenas tardes,</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Necesito que se envíe un lector para la zebra de Eci lisboa.</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Ya no es posible ni validar la mercancía.</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Muchas gracias&nbsp;</div>\n<div id=\"x_275485831ms-outlook-mobile-body-separator-line\" dir=\"ltr\"><br />\n</div>\n<div id=\"x_275485831ms-outlook-mobile-signature\">\n<div style=\"line-height:normal\">\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br />\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:500px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"width:230px; height:108.75px; vertical-align:top; color:rgb(61, 61, 63)\">\n<p><span style=\"font-size:9pt; font-weight:bolder\">Teresa Nunes</span><span style=\"font-size:9pt\"><br />\n</span><span style=\"font-size:8pt\">Area Manager</span><span style=\"font-size:9pt\"><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5784580&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5784581&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5784582&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5784583&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a></span></p>\n</td>\n<td style=\"width:270px; height:108.75px; border-left-width:1px; border-left-style:solid; border-left-color:rgb(61, 61, 63); padding-left:20px; vertical-align:top\">\n<p style=\"font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; margin-top:0px; margin-bottom:0px\">\n616537469</a><br />\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:133.75px; vertical-align:middle\">\n<p><span style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5784584&amp;ACTION=FILE\" alt=\"FIRMA CORPORATIVA MAIL_OK.jpg\" style=\"margin-top:0px; margin-bottom:0px\">&nbsp; &nbsp; &nbsp;&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:110px; text-align:justify; vertical-align:top; color:rgb(186, 186, 186)\">\n<div style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a\n la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br />\n<br />\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div dir=\"ltr\"><br />\n</div>\n</div>\n<hr style=\"width:98%\">\n<div id=\"x_275485831divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Teresa Nunes<br />\n<b>Enviado:</b> Wednesday, July 23, 2025 10:43:37 AM<br />\n<b>Para:</b> Eliana Garcia &lt;eliana.garcia@browniespain.com&gt;<br />\n<b>Assunto:</b> Inv eci lisboa + zebra</font>\n<div>&nbsp;</div>\n</div>\n<div>\n<div dir=\"ltr\">Buenos días Eliana,</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Me puedes validar el inv de eci lisboa por favor.</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Estamos otra vez con problemas en la zebra se ha desconectado a cada 30 segundos es muy complicado cuando puedas te he enviado vídeos para que lo mires e para que me ayudes con la resolución!&nbsp;</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Muchas gracias buena semana!</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\"><br />\n</div>\n<div id=\"x_ms-outlook-mobile-body-separator-line\" dir=\"ltr\"><br />\n</div>\n<div id=\"x_ms-outlook-mobile-signature\">\n<div style=\"line-height:normal\">\n<p style=\"margin-top:0pt; 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height:18px; margin-top:0px; margin-bottom:0px\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5784587&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5784588&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"></a></span></p>\n</td>\n<td style=\"width:270px; height:108.75px; border-left-width:1px; border-left-style:solid; border-left-color:rgb(61, 61, 63); padding-left:20px; vertical-align:top\">\n<p style=\"font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; margin-top:0px; margin-bottom:0px\">\n616537469</a><br />\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:133.75px; vertical-align:middle\">\n<p><span style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5784589&amp;ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL_20250529.jpg\" style=\"margin-top:0px; margin-bottom:0px\">&nbsp; &nbsp; &nbsp;&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:110px; text-align:justify; vertical-align:top; color:rgb(186, 186, 186)\">\n<div style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s)\n que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación,\n limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través\n de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente\n prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br />\n<br />\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div dir=\"ltr\"><br />\n</div>\n</div>\n</div>\n</div>",
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