#28081 · EXT: Contacto Rack Valladolid

ID interno: 10918000008658185

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Hardware

Subcategoría

Others

Tipo

Consulta

Canal

E-Mail

SLA

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Sonia Puga Villar

Técnico

Departamento

Request Type

Consulta

Creado

18/8/25, 6:48

Resuelto

Actualizado

18/8/25, 7:27

Asignado

Respondido

Aug 18, 2025 09:27 AM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Buenos días, me pongo en contacto con ustedes ya que no condigo hablar con Marc Giné,

 

Tenemos un rack preparado para enviar a la tienda de Valladolid y necesito que se pongan en contacto conmigo lo antes posible

 

Muchas gracias

Saludos

 

Sonia Puga Villar

DEPARTAMENTO INFRAESTRUCTURAS Y OPERACIONES

 

sonia.puga@cietecnologias.es

+34 981 16 99 35   +34 625 51 82 42

Parque empresarial de Suevos

Edifico principal mód. 2A, 15142, Arteixo, A Coruña.

Texto

Descripción generada automáticamente

  A CORUÑA · BARCELONA · MADRID · SANTIAGO DE COMPOSTELA || MÉXICO

 

Este correo electrónico contiene información estrictamente confidencial y es de uso exclusivo del destinatario, quedando prohibida a cualquier otra persona su revelación, copia, distribución, o el ejercicio de cualquier acción relativa a su contenido. Si ha recibido este mensaje por error, por favor conteste a su remitente mediante correo electrónico y proceda a borrarlo de su sistema. Rogamos nos comunique inmediatamente sobre cualquier inconveniente que pueda tener usted con relación al envío de este tipo de correo electrónico.

 

Sus datos personales serán tratados de forma confidencial y no serán cedidos a terceros ajenos a CIE Tecnologías S.L.U. En cualquier caso, podrá ejercer los derechos de oposición, acceso, rectificación y cancelación de acuerdo con lo establecido en la Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales. Dirigiéndose a CIE Tecnologías S.L.U. en Polígono Industrial de Suevos. Edificio Principal Módulo 2A. 15142 Arteixo, A Coruña o en la dirección electrónica info@cietecnologias.es

 

 

 

 

 

 

 

 

Forma

Descripción generada automáticamente

¡Saludos!

 

Sonia Puga Villar

 

 

 

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

He llamado y hablará mañana con Marc Giné por un tema de falta de material.
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    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;Zoho Puvi&quot;, Roboto, sans-serif; font-size:13px\"><div>He llamado y hablará mañana con Marc Giné por un tema de falta de material.<br /></div></div>",
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  "description": "\n\n\n\n<div lang=\"ES\" class=\"zm_4849349869794935320_parse_8830257592059860219\">\n<div class=\"x_94417405WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\">Buenos días, me pongo en contacto con ustedes ya que no condigo hablar con Marc Giné,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\">Tenemos un rack preparado para enviar a la tienda de Valladolid y necesito que se pongan en contacto conmigo lo antes posible\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\">Muchas gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\">Saludos</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<table class=\"x_94417405MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"1465\" style=\"width:1098.6pt; border-collapse:collapse\">\n<tbody>\n<tr style=\"height:90.05pt\">\n<td width=\"274\" style=\"width:205.55pt; padding:0cm 5.4pt 0cm 5.4pt; height:90.05pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:9pt; font-family:Aptos\">Sonia Puga Villar</span></b><span style=\"font-size:9pt; font-family:Aptos\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:Aptos\">DEPARTAMENTO INFRAESTRUCTURAS Y OPERACIONES</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:Aptos\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:Aptos\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sonia.puga@cietecnologias.es\"><span style=\"color:windowtext\">sonia.puga@cietecnologias.es</span></a></span></p>\n<p class=\"MsoNormal\"><span style=\"\"><a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size:8pt; font-family:Aptos; color:windowtext\">+34 981 16 99 35</span></a>&nbsp;&nbsp;\n<a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size:8pt; font-family:Aptos; color:windowtext\">+34 625 51 82 42</span></a></span><span style=\"font-size:8pt; font-family:Aptos; color:black\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:Aptos; color:black\">Parque empresarial de Suevos</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:Aptos; color:black\">Edifico principal mód. 2A, 15142, Arteixo, A Coruña.</span></p>\n</td>\n<td width=\"1191\" style=\"width:893.05pt; padding:0cm 5.4pt 0cm 5.4pt; height:90.05pt\">\n<p class=\"MsoNormal\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://cietecnologias.es/\"><span style=\"font-size:8pt; font-family:Aptos; color:windowtext; text-decoration:none\"><img border=\"0\" width=\"160\" height=\"160\" style=\"width:1.6666in; height:1.6666in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5784426&amp;ACTION=FILE\" alt=\"Texto\n\nDescripción generada automáticamente\"></span></a><span style=\"font-size:6.5pt; font-family:Aptos\"></span></p>\n</td>\n</tr>\n<tr style=\"height:25.75pt\">\n<td width=\"1465\" colspan=\"2\" style=\"width:1098.6pt; background:black; padding:0cm 5.4pt 0cm 5.4pt; height:25.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:8pt; font-family:Aptos; color:white\">&nbsp;&nbsp;</span></b><b><span style=\"font-size:8pt; font-family:Aptos; color:white\">A CORUÑA · BARCELONA · MADRID · SANTIAGO DE\n COMPOSTELA || MÉXICO</span></b><span style=\"font-size:8pt; font-family:Aptos\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span style=\"font-family:Aptos\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:7.5pt; font-family:Aptos; color:rgb(127, 127, 127)\">Este correo electrónico contiene información estrictamente confidencial y es de uso exclusivo del destinatario, quedando prohibida a cualquier otra\n persona su revelación, copia, distribución, o el ejercicio de cualquier acción relativa a su contenido. Si ha recibido este mensaje por error, por favor conteste a su remitente mediante correo electrónico y proceda a borrarlo de su sistema. Rogamos nos comunique\n inmediatamente sobre cualquier inconveniente que pueda tener usted con relación al envío de este tipo de correo electrónico.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Aptos\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"line-height:12pt\"><span style=\"font-size:7.5pt; font-family:Aptos; color:rgb(127, 127, 127)\">Sus datos personales serán tratados de forma confidencial y no serán cedidos a terceros ajenos a CIE Tecnologías S.L.U.\n En cualquier caso, podrá ejercer los derechos de oposición, acceso, rectificación y cancelación de acuerdo con lo establecido en la Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales. Dirigiéndose\n a CIE Tecnologías S.L.U. en Polígono Industrial de Suevos. Edificio Principal Módulo 2A. 15142 Arteixo, A Coruña o en la dirección electrónica\n</span><span style=\"\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:info@cietecnologias.es\"><span style=\"font-size:7.5pt; font-family:Aptos; color:windowtext\">info@cietecnologias.es</span></a></span><span style=\"font-size:7.5pt; font-family:Aptos\"></span></p>\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:11.5pt; font-family:Aptos\">&nbsp;</span><span style=\"font-size:10pt; font-family:Aptos\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:Aptos\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:7.5pt; font-family:Aptos; color:rgb(255, 0, 218)\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:7.5pt; font-family:Aptos; color:rgb(255, 0, 218)\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:7.5pt; font-family:Aptos; color:rgb(255, 0, 218)\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt; font-family:Aptos\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:Aptos\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:Aptos\">&nbsp;</span></p>\n<table class=\"x_94417405MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"1465\" style=\"width:1098.6pt; border-collapse:collapse\">\n<tbody>\n<tr style=\"height:90.05pt\">\n<td width=\"104\" style=\"width:78pt; padding:0cm 5.4pt 0cm 5.4pt; height:90.05pt\">\n<p class=\"MsoNormal\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://cietecnologias.es/\"><span style=\"font-size:8pt; font-family:Aptos; color:windowtext; text-decoration:none\"><img border=\"0\" width=\"107\" height=\"107\" style=\"width:1.1145in; height:1.1145in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5784427&amp;ACTION=FILE\" alt=\"Forma\n\nDescripción generada automáticamente\"></span></a><span style=\"font-size:8pt; font-family:Aptos\"></span></p>\n</td>\n<td width=\"1361\" style=\"width:36cm; padding:0cm 5.4pt 0cm 5.4pt; height:90.05pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:Aptos\">¡Saludos!</span></b><b><span style=\"font-size:12pt; font-family:Aptos\"></span></b></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:9pt; font-family:Aptos\">&nbsp;</span></b></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:9pt; font-family:Aptos\">Sonia Puga Villar</span></b></p>\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:Aptos\">&nbsp;</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
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