#28025 · Error tarjeta regalo
ID interno: 10918000008640575
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
13/8/25, 11:18
Resuelto
13/8/25, 11:21
Actualizado
15/8/25, 12:02
Asignado
Aug 13, 2025 01:19 PM
Respondido
Aug 13, 2025 01:21 PM
Completado
Aug 15, 2025 02:02 PM
First resp. due
Aug 14, 2025 01:18 PM
Due by
Aug 18, 2025 01:18 PM
Tiempo de resolución
0.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
En Jorge Juan ha venido una clienta a gastar una tarjeta regalo cargada el día 05/08 en la tienda. Esta había sido mal cargada poniendo el importe dos veces, en lugar de escanear la tarjeta como último paso. Hemos recargado la tarjeta correctamente en el momento mediante un descuadre de datáfono externo.
Adjunto la copia que se corresponde a la carga de tarjeta errónea y la correcta efectuada hoy.
Un saludo
Irene
Resolución
Hola,
Se ha reenviado a cierres .
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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