#27979 · Error ticket tienda nueva donosti
ID interno: 10918000008640097
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Configuración Local
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
11/8/25, 17:42
Resuelto
12/8/25, 8:04
Actualizado
14/8/25, 9:01
Asignado
Aug 12, 2025 09:44 AM
Respondido
Aug 12, 2025 10:04 AM
Completado
Aug 14, 2025 11:01 AM
First resp. due
Aug 13, 2025 08:00 AM
Due by
Aug 14, 2025 08:00 AM
Tiempo de resolución
14.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes, ha venido una clienta queriendo hacer un cambio de talla con ticket correspondiente a la nueva tienda de Donosti, al darnos error hemos generado el vale dándole a 'devolución online' 'no' como nos habéis comentado por teléfono.
Os adjuntamos el ticket que nos ha dado problema.
Gracias.
Enviado desde Outlook para Android
Resolución
Hola,
Ya no deberías tener problemas al buscar tickets de la tienda de San Sebastian .
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya no deberías tener problemas al buscar tickets de la tienda de San Sebastian .</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div>",
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