#27967 · ERROR APERTURA ARCHIVOS
ID interno: 10918000008615943
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Suite O365
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
11/8/25, 9:29
Resuelto
11/8/25, 10:36
Actualizado
13/8/25, 11:01
Asignado
Aug 11, 2025 11:55 AM
Respondido
Aug 11, 2025 12:35 PM
Completado
Aug 13, 2025 01:01 PM
First resp. due
Aug 12, 2025 11:29 AM
Due by
Aug 13, 2025 11:29 AM
Tiempo de resolución
1.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días,
Últimamente estamos teniendo problemas a la hora de abrir archivos. Nos lleva pasando varios días el hecho de no poder abrir Excel ni Word. No se trata de archivos en concreto sino de las aplicaciones como tal. Con lo único que conseguimos abrirlo es tras reiniciar el ordenador. No es algo que pase todo el rato pero si que casi todos los días estamos teniendo que reiniciar el TPV 1 para poder acceder a estos programas.
¿podéis echarle un vistazo?
Gracias!
Resolución
Revisado
JSON crudo (detalle completo)
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