#27948 · incidencia con la recepcion de mercancia
ID interno: 10918000008615703
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/8/25, 8:06
Resuelto
12/8/25, 9:06
Actualizado
14/8/25, 14:33
Asignado
Aug 11, 2025 11:21 AM
Respondido
Aug 12, 2025 11:06 AM
Completado
Aug 14, 2025 12:01 PM
First resp. due
Aug 12, 2025 08:00 AM
Due by
Aug 13, 2025 08:00 AM
Tiempo de resolución
73.0 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos dias, les escribo debido a que me han llegado 5 sobres de GLS con mercancía de diferentes tiendas, selecciono los pedidos, le doy a empezar y recibir, pero no me lee ninguna prenda y están todas. He probado a ver si el problema era de las etiquetas, le he dado a buscar y lee todas. Si podrías ayudarme por favor.
Muchas gracias 😊
Resolución
Hola chicas
Hemos hecho actualización del lector a ver si os va mejor
¿nos confirmáis?
Gracias
Hemos hecho actualización del lector a ver si os va mejor
¿nos confirmáis?
Gracias
JSON crudo (detalle completo)
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