#27919 · EXT: Actualizaciones de nuestros términos de uso
ID interno: 10918000008615333
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
7/8/25, 13:22
Resuelto
—
Actualizado
8/8/25, 6:42
Asignado
—
Respondido
Aug 8, 2025 08:42 AM
Completado
—
First resp. due
Aug 8, 2025 03:22 PM
Due by
Aug 11, 2025 03:22 PM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
|
Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"x_16145722darkmode zm_7012791001193276283_parse_9028400089147365943\" style=\"color:rgb(255, 255, 255)\">\n<table class=\"x_16145722darkmode\" width=\"100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" bgcolor=\"#ffffff\" style=\"min-width:100%; width:100%\">\n<tbody>\n<tr>\n<td align=\"center\">\n<table align=\"center\" class=\"x_16145722mobile-width-full\" width=\"600\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"width:600px\">\n\n<tbody>\n<tr>\n<td style=\"font-size:0; line-height:0; max-height:0; overflow:hidden; display:none\">\n<p>Hola: Ha recibido este mensaje de correo electrónico porque vamos a actualizar el Contrato de servicios de Microsoft que se aplica a uno o varios de los productos o servicios de Microsoft que usa. Vamos a aplicar estas actualizaciones para aportar mayor\n claridad a nuestras condiciones y asegurarnos de que son transparentes para los usuarios, así como para cubrir nuevos productos, servicios y características de Microsoft.\n</p>\n</td>\n</tr>\n\n<tr>\n<td align=\"left\" class=\"x_16145722mobile-padding-LR12\" style=\"padding:15px 25px 25px\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkId=271181&clcid=0x40a\"><img class=\"x_16145722mobile-height-auto x_16145722darkLogo\" src=\"https://iriscmsproddatastorage.azureedge.net/assets/36/6b/366ba53f-a1c2-4457-b064-aa6297f4e419.png?n=ms_logo_g_double.png\" alt=\"Logotipo de Microsoft\" border=\"0\" width=\"113\" height=\"24\" style=\"display:block; border-width:0; border:0\">\n<div class=\"x_16145722darkLogoWrapper\" style=\"display:none\"><img src=\"https://iriscmsproddatastorage.azureedge.net/assets/36/6b/366ba53f-a1c2-4457-b064-aa6297f4e419.png?n=ms_logo_g_double.png\" alt=\"Logotipo de Microsoft\" border=\"0\" width=\"113\" height=\"24\" class=\"x_16145722mobile-height-auto x_16145722darkLogo\" style=\"display:none; border-width:0; border:0\">\n</div>\n<div class=\"x_16145722lightLogoWrapper\" style=\"display:none\"><img src=\"https://iriscmsproddatastorage.azureedge.net/assets/0f/59/0f59a6d1-5e21-405d-a44b-fa25f09421a3.png?n=ms_logo_w_double.png\" alt=\"Logotipo de Microsoft\" border=\"0\" width=\"113\" height=\"24\" class=\"x_16145722mobile-height-auto x_16145722lightLogo\" style=\"display:none; border-width:0; border:0\">\n</div>\n</a></td>\n</tr>\n\n<tr>\n<td align=\"left\" class=\"x_16145722mobile-padding-LR12\" style=\"padding:0 25px 5px\">\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"background-color:rgb(0, 120, 212)\">\n<h1 class=\"x_16145722mobile-padding-LR15\" style=\"margin:29px 20px; text-align:center; font-family:"Segoe UI", "Segoe UI Regular", SUWR, Arial, sans-serif; font-weight:normal; line-height:33px; font-size:24px; color:rgb(255, 255, 255)\">\nSu Contrato de servicios de Microsoft ahora más claro </h1>\n</td>\n</tr>\n<tr>\n<td style=\"padding:25px 0 8px; font-family:"Segoe UI", "Segoe UI Regular", SUWR, Arial, sans-serif; font-weight:normal; line-height:19px; font-size:14px; color:rgb(0, 0, 0)\">\n<p>Hola: <br />\n<br />\nHa recibido este mensaje de correo electrónico porque vamos a actualizar el Contrato de servicios de Microsoft que se aplica a uno o varios de los productos o servicios de Microsoft que usa. Vamos a aplicar estas actualizaciones para aportar mayor claridad\n a nuestras condiciones y asegurarnos de que son transparentes para los usuarios, así como para cubrir nuevos productos, servicios y características de Microsoft.\n</p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:10px 0 8px; font-family:"Segoe UI", "Segoe UI Regular", SUWR, Arial, sans-serif; font-weight:normal; line-height:19px; font-size:14px; color:rgb(0, 0, 0)\">\n<p>El Contrato de servicios de Microsoft es un contrato entre usted y Microsoft (o una de sus filiales) que rige el uso que hace de los productos y servicios online para consumidores de Microsoft.\n</p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:10px 0 8px; font-family:"Segoe UI", "Segoe UI Regular", SUWR, Arial, sans-serif; font-weight:normal; line-height:19px; font-size:14px; color:rgb(0, 0, 0)\">\n<p>Puede leer el Contrato de servicios de Microsoft completo <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkID=2091994&clcid=0xc0a\" style=\"text-decoration:underline; color:rgb(0, 24, 143)\">\n<span class=\"x_16145722copy_color\" style=\"text-decoration:underline; color:rgb(0, 24, 143)\">aquí</span></a>. También puede consultar más información sobre estas actualizaciones en nuestra página de Preguntas más frecuentes\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkID=2092201&clcid=0xc0a\" style=\"text-decoration:underline; color:rgb(0, 24, 143)\">\n<span class=\"x_16145722copy_color\" style=\"text-decoration:underline; color:rgb(0, 24, 143)\">aquí</span></a>, incluido un resumen de los cambios más significativos. Las actualizaciones del Contrato de servicios de Microsoft entrarán en vigor el 30 de septiembre de 2025. Si sigue\n usando nuestros productos y servicios a partir del 30 de septiembre de 2025, se considerará una aceptación del Contrato de servicios de Microsoft actualizado.\n</p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:10px 0 8px; font-family:"Segoe UI", "Segoe UI Regular", SUWR, Arial, sans-serif; font-weight:normal; line-height:19px; font-size:14px; color:rgb(0, 0, 0)\">\n<p>Si no está de acuerdo, puede optar por dejar de usar los productos y servicios y cerrar su cuenta de Microsoft antes de que estas condiciones entren en vigor. Si es padre o tutor legal, la responsabilidad del uso que realice su hijo pequeño o adolescente\n de los productos y servicios de Microsoft, incluidas las compras, recae en usted.\n</p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:10px 0 8px; font-family:"Segoe UI", "Segoe UI Regular", SUWR, Arial, sans-serif; font-weight:normal; line-height:19px; font-size:14px; color:rgb(0, 0, 0)\">\n<p>Gracias por usar los servicios y productos de Microsoft. </p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n\n<tr>\n<td align=\"left\" class=\"x_16145722mobile-padding-LR12\" style=\"padding:12px 25px 20px\">\n<table class=\"x_16145722mobile-width-full\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" align=\"left\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr>\n<td class=\"x_16145722-mso-fontsize-correction x_16145722mobile-display-block x_16145722mobile-width-auto\" align=\"center\" style=\"width:33%; padding:7px 5px; font-size:14px; line-height:19px; background-color:rgb(0, 120, 212)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkID=2091994&clcid=0xc0a\" style=\"font-family:"Segoe UI", "Segoe UI Regular", SUWR, Arial, sans-serif; font-size:14px; color:rgb(255, 255, 255); text-decoration:none\">Contrato\n de servicios de Microsoft > </a></td>\n<td class=\"x_16145722mobile-display-block x_16145722mobile-width-auto x_16145722mobile-height-6\" style=\"padding:0 3px\">\n </td>\n<td class=\"x_16145722-mso-fontsize-correction x_16145722mobile-display-block x_16145722mobile-width-auto\" align=\"center\" style=\"width:33%; padding:7px 5px; font-size:14px; line-height:19px; background-color:rgb(0, 120, 212)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkID=521839&clcid=0xc0a\" style=\"font-family:"Segoe UI", "Segoe UI Regular", SUWR, Arial, sans-serif; font-size:14px; color:rgb(255, 255, 255); text-decoration:none\">Declaración\n de privacidad de Microsoft > </a></td>\n<td class=\"x_16145722mobile-display-block x_16145722mobile-width-auto x_16145722mobile-height-6\" style=\"padding:0 3px\">\n </td>\n<td class=\"x_16145722-mso-fontsize-correction x_16145722mobile-display-block x_16145722mobile-width-auto\" align=\"center\" style=\"width:33%; padding:7px 5px; font-size:14px; line-height:19px; background-color:rgb(0, 120, 212)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkID=2092201&clcid=0xc0a\" style=\"font-family:"Segoe UI", "Segoe UI Regular", SUWR, Arial, sans-serif; font-size:14px; color:rgb(255, 255, 255); text-decoration:none\">Preguntas\n más frecuentes > </a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n\n<tr>\n<td class=\"x_16145722mobile-padding-LR12 x_16145722darkmode_footer\" style=\"padding:15px 25px 25px\" bgcolor=\"#f0f0f0\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"padding:10px 0 0; font-family:"Segoe UI", "Segoe UI Regular", SUWR, Arial, sans-serif; font-size:14px; line-height:19px; color:rgb(107, 107, 107)\">\n<p style=\"margin:0\">Este correo electrónico se envió desde un buzón de correo que no se supervisa.\n</p>\n<p style=\"margin:0\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkId=521839&clcid=0x40a\" style=\"color:rgb(107, 107, 107); text-decoration:underline; font-weight:normal; white-space:nowrap\"><span class=\"x_16145722privacy_color x_16145722font-bold\" style=\"color:rgb(107, 107, 107); text-decoration:underline; font-weight:normal; white-space:nowrap\">Declaración\n de privacidad</span> </a></p>\n<p style=\"margin:15px 0 0\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"#\" style=\"font-size:14px; line-height:19px; color:rgb(107, 107, 107); font-family:"Segoe UI", "Segoe UI Regular", SUWR, Arial, sans-serif; text-decoration:none\">Microsoft Corporation, One Microsoft Way, Redmond,\n WA 98052 USA </a></p>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding:15px 0 0; border:none\"><img class=\"x_16145722mobile-height-auto x_16145722darkLogo\" src=\"https://iriscmsproddatastorage.azureedge.net/assets/36/6b/366ba53f-a1c2-4457-b064-aa6297f4e419.png?n=ms_logo_g_double.png\" alt=\"Logotipo de Microsoft\" border=\"0\" width=\"113\" height=\"24\" style=\"display:block; border-width:0; border:0\">\n<div class=\"x_16145722darkLogoWrapper\" style=\"display:none\"><img src=\"https://iriscmsproddatastorage.azureedge.net/assets/36/6b/366ba53f-a1c2-4457-b064-aa6297f4e419.png?n=ms_logo_g_double.png\" alt=\"Logotipo de Microsoft\" border=\"0\" width=\"113\" height=\"24\" class=\"x_16145722mobile-height-auto x_16145722darkLogo\" style=\"display:none; border-width:0; border:0\">\n</div>\n<div class=\"x_16145722lightLogoWrapper\" style=\"display:none\"><img src=\"https://iriscmsproddatastorage.azureedge.net/assets/0f/59/0f59a6d1-5e21-405d-a44b-fa25f09421a3.png?n=ms_logo_w_double.png\" alt=\"Logotipo de Microsoft\" border=\"0\" width=\"113\" height=\"24\" class=\"x_16145722mobile-height-auto x_16145722lightLogo\" style=\"display:none; border-width:0; border:0\">\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<img src=\"https://mucp.api.account.microsoft.com/m/v2/v?d=AIAADLFIMKWIBM6XDGTFNAHWP7UWEL54H54SEGCPY24Z2ZOXPWCPFLAVZUM6L7T765NEIDXO7BFGZ2PUOSEWHWUPMD6YJSZTMC7RAAPWNMOFVNT55V7B7GNMGPJ5IC5MMRA4EL5NCUAMJVESWB3L42SWCBCGTJA&i=AIAAD3NA7DF4IM5ZMBXJQPVWD4JKNAUADXMSMOJ6W4LNETJ436DIDEVVHGGI73H4AW65W6TM7M4N3W75O2OIXWCJWD7UX32ZV4Y5OZYHSXRCO2EWNE2CXK5OVGPYVHUCIVVMKU4NUR6SOVCFPAB324NGKZL6BCT4FYNENC5YTRMY7BIXJBBQXYHTIRV3XVMSDWEKFGPQJ6VYM3CEP3ZT2DPZ5E675UBTWJ75PS4GA3RQWVQK67VXS72V46JUB5TAOG3TCNL7MRNIHRKGKGRDNRYLPV2YUPY\" width=\"1\" height=\"1\" alt=\"\">\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n </div>",
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