#27919 · EXT: Actualizaciones de nuestros términos de uso

ID interno: 10918000008615333

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Microsoft

Técnico

Departamento

Request Type

Incidencia

Creado

7/8/25, 13:22

Resuelto

Actualizado

8/8/25, 6:42

Asignado

Respondido

Aug 8, 2025 08:42 AM

Completado

First resp. due

Aug 8, 2025 03:22 PM

Due by

Aug 11, 2025 03:22 PM

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Hola: Ha recibido este mensaje de correo electrónico porque vamos a actualizar el Contrato de servicios de Microsoft que se aplica a uno o varios de los productos o servicios de Microsoft que usa. Vamos a aplicar estas actualizaciones para aportar mayor claridad a nuestras condiciones y asegurarnos de que son transparentes para los usuarios, así como para cubrir nuevos productos, servicios y características de Microsoft.

Su Contrato de servicios de Microsoft ahora más claro

Hola:

Ha recibido este mensaje de correo electrónico porque vamos a actualizar el Contrato de servicios de Microsoft que se aplica a uno o varios de los productos o servicios de Microsoft que usa. Vamos a aplicar estas actualizaciones para aportar mayor claridad a nuestras condiciones y asegurarnos de que son transparentes para los usuarios, así como para cubrir nuevos productos, servicios y características de Microsoft.

El Contrato de servicios de Microsoft es un contrato entre usted y Microsoft (o una de sus filiales) que rige el uso que hace de los productos y servicios online para consumidores de Microsoft.

Puede leer el Contrato de servicios de Microsoft completo aquí. También puede consultar más información sobre estas actualizaciones en nuestra página de Preguntas más frecuentes aquí, incluido un resumen de los cambios más significativos. Las actualizaciones del Contrato de servicios de Microsoft entrarán en vigor el 30 de septiembre de 2025. Si sigue usando nuestros productos y servicios a partir del 30 de septiembre de 2025, se considerará una aceptación del Contrato de servicios de Microsoft actualizado.

Si no está de acuerdo, puede optar por dejar de usar los productos y servicios y cerrar su cuenta de Microsoft antes de que estas condiciones entren en vigor. Si es padre o tutor legal, la responsabilidad del uso que realice su hijo pequeño o adolescente de los productos y servicios de Microsoft, incluidas las compras, recae en usted.

Gracias por usar los servicios y productos de Microsoft.

Contrato de servicios de Microsoft > Declaración de privacidad de Microsoft > Preguntas más frecuentes >

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

a
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  "description": "\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"x_16145722darkmode zm_7012791001193276283_parse_9028400089147365943\" style=\"color:rgb(255, 255, 255)\">\n<table class=\"x_16145722darkmode\" width=\"100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" bgcolor=\"#ffffff\" style=\"min-width:100%; width:100%\">\n<tbody>\n<tr>\n<td align=\"center\">\n<table align=\"center\" class=\"x_16145722mobile-width-full\" width=\"600\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"width:600px\">\n\n<tbody>\n<tr>\n<td style=\"font-size:0; line-height:0; max-height:0; overflow:hidden; display:none\">\n<p>Hola: Ha recibido este mensaje de correo electrónico porque vamos a actualizar el Contrato de servicios de Microsoft que se aplica a uno o varios de los productos o servicios de Microsoft que usa. Vamos a aplicar estas actualizaciones para aportar mayor\n claridad a nuestras condiciones y asegurarnos de que son transparentes para los usuarios, así como para cubrir nuevos productos, servicios y características de Microsoft.\n</p>\n</td>\n</tr>\n\n<tr>\n<td align=\"left\" class=\"x_16145722mobile-padding-LR12\" style=\"padding:15px 25px 25px\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkId=271181&amp;clcid=0x40a\"><img class=\"x_16145722mobile-height-auto x_16145722darkLogo\" src=\"https://iriscmsproddatastorage.azureedge.net/assets/36/6b/366ba53f-a1c2-4457-b064-aa6297f4e419.png?n=ms_logo_g_double.png\" alt=\"Logotipo de Microsoft\" border=\"0\" width=\"113\" height=\"24\" style=\"display:block; border-width:0; border:0\">\n<div class=\"x_16145722darkLogoWrapper\" style=\"display:none\"><img src=\"https://iriscmsproddatastorage.azureedge.net/assets/36/6b/366ba53f-a1c2-4457-b064-aa6297f4e419.png?n=ms_logo_g_double.png\" alt=\"Logotipo de Microsoft\" border=\"0\" width=\"113\" height=\"24\" class=\"x_16145722mobile-height-auto x_16145722darkLogo\" style=\"display:none; border-width:0; border:0\">\n</div>\n<div class=\"x_16145722lightLogoWrapper\" style=\"display:none\"><img src=\"https://iriscmsproddatastorage.azureedge.net/assets/0f/59/0f59a6d1-5e21-405d-a44b-fa25f09421a3.png?n=ms_logo_w_double.png\" alt=\"Logotipo de Microsoft\" border=\"0\" width=\"113\" height=\"24\" class=\"x_16145722mobile-height-auto x_16145722lightLogo\" style=\"display:none; border-width:0; border:0\">\n</div>\n</a></td>\n</tr>\n\n<tr>\n<td align=\"left\" class=\"x_16145722mobile-padding-LR12\" style=\"padding:0 25px 5px\">\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"background-color:rgb(0, 120, 212)\">\n<h1 class=\"x_16145722mobile-padding-LR15\" style=\"margin:29px 20px; text-align:center; font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Regular&quot;, SUWR, Arial, sans-serif; font-weight:normal; line-height:33px; font-size:24px; color:rgb(255, 255, 255)\">\nSu Contrato de servicios de Microsoft ahora más claro </h1>\n</td>\n</tr>\n<tr>\n<td style=\"padding:25px 0 8px; font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Regular&quot;, SUWR, Arial, sans-serif; font-weight:normal; line-height:19px; font-size:14px; color:rgb(0, 0, 0)\">\n<p>Hola: <br />\n<br />\nHa recibido este mensaje de correo electrónico porque vamos a actualizar el Contrato de servicios de Microsoft que se aplica a uno o varios de los productos o servicios de Microsoft que usa. Vamos a aplicar estas actualizaciones para aportar mayor claridad\n a nuestras condiciones y asegurarnos de que son transparentes para los usuarios, así como para cubrir nuevos productos, servicios y características de Microsoft.\n</p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:10px 0 8px; font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Regular&quot;, SUWR, Arial, sans-serif; font-weight:normal; line-height:19px; font-size:14px; color:rgb(0, 0, 0)\">\n<p>El Contrato de servicios de Microsoft es un contrato entre usted y Microsoft (o una de sus filiales) que rige el uso que hace de los productos y servicios online para consumidores de Microsoft.\n</p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:10px 0 8px; font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Regular&quot;, SUWR, Arial, sans-serif; font-weight:normal; line-height:19px; font-size:14px; color:rgb(0, 0, 0)\">\n<p>Puede leer el Contrato de servicios de Microsoft completo <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkID=2091994&amp;clcid=0xc0a\" style=\"text-decoration:underline; color:rgb(0, 24, 143)\">\n<span class=\"x_16145722copy_color\" style=\"text-decoration:underline; color:rgb(0, 24, 143)\">aquí</span></a>. También puede consultar más información sobre estas actualizaciones en nuestra página de Preguntas más frecuentes\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkID=2092201&amp;clcid=0xc0a\" style=\"text-decoration:underline; color:rgb(0, 24, 143)\">\n<span class=\"x_16145722copy_color\" style=\"text-decoration:underline; color:rgb(0, 24, 143)\">aquí</span></a>, incluido un resumen de los cambios más significativos. Las actualizaciones del Contrato de servicios de Microsoft entrarán en vigor el 30&nbsp;de&nbsp;septiembre&nbsp;de&nbsp;2025. Si sigue\n usando nuestros productos y servicios a partir del 30&nbsp;de&nbsp;septiembre&nbsp;de&nbsp;2025, se considerará una aceptación del Contrato de servicios de Microsoft actualizado.\n</p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:10px 0 8px; font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Regular&quot;, SUWR, Arial, sans-serif; font-weight:normal; line-height:19px; font-size:14px; color:rgb(0, 0, 0)\">\n<p>Si no está de acuerdo, puede optar por dejar de usar los productos y servicios y cerrar su cuenta de Microsoft antes de que estas condiciones entren en vigor. Si es padre o tutor legal, la responsabilidad del uso que realice su hijo pequeño o adolescente\n de los productos y servicios de Microsoft, incluidas las compras, recae en usted.\n</p>\n</td>\n</tr>\n<tr>\n<td style=\"padding:10px 0 8px; font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Regular&quot;, SUWR, Arial, sans-serif; font-weight:normal; line-height:19px; font-size:14px; color:rgb(0, 0, 0)\">\n<p>Gracias por usar los servicios y productos de Microsoft. </p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n\n<tr>\n<td align=\"left\" class=\"x_16145722mobile-padding-LR12\" style=\"padding:12px 25px 20px\">\n<table class=\"x_16145722mobile-width-full\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" align=\"left\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr>\n<td class=\"x_16145722-mso-fontsize-correction x_16145722mobile-display-block x_16145722mobile-width-auto\" align=\"center\" style=\"width:33%; padding:7px 5px; font-size:14px; line-height:19px; background-color:rgb(0, 120, 212)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkID=2091994&amp;clcid=0xc0a\" style=\"font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Regular&quot;, SUWR, Arial, sans-serif; font-size:14px; color:rgb(255, 255, 255); text-decoration:none\">Contrato\n de servicios de Microsoft&nbsp;&gt; </a></td>\n<td class=\"x_16145722mobile-display-block x_16145722mobile-width-auto x_16145722mobile-height-6\" style=\"padding:0 3px\">\n  </td>\n<td class=\"x_16145722-mso-fontsize-correction x_16145722mobile-display-block x_16145722mobile-width-auto\" align=\"center\" style=\"width:33%; padding:7px 5px; font-size:14px; line-height:19px; background-color:rgb(0, 120, 212)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkID=521839&amp;clcid=0xc0a\" style=\"font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Regular&quot;, SUWR, Arial, sans-serif; font-size:14px; color:rgb(255, 255, 255); text-decoration:none\">Declaración\n de privacidad de Microsoft&nbsp;&gt; </a></td>\n<td class=\"x_16145722mobile-display-block x_16145722mobile-width-auto x_16145722mobile-height-6\" style=\"padding:0 3px\">\n  </td>\n<td class=\"x_16145722-mso-fontsize-correction x_16145722mobile-display-block x_16145722mobile-width-auto\" align=\"center\" style=\"width:33%; padding:7px 5px; font-size:14px; line-height:19px; background-color:rgb(0, 120, 212)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkID=2092201&amp;clcid=0xc0a\" style=\"font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Regular&quot;, SUWR, Arial, sans-serif; font-size:14px; color:rgb(255, 255, 255); text-decoration:none\">Preguntas\n más frecuentes&nbsp;&gt; </a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n\n<tr>\n<td class=\"x_16145722mobile-padding-LR12 x_16145722darkmode_footer\" style=\"padding:15px 25px 25px\" bgcolor=\"#f0f0f0\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"padding:10px 0 0; font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Regular&quot;, SUWR, Arial, sans-serif; font-size:14px; line-height:19px; color:rgb(107, 107, 107)\">\n<p style=\"margin:0\">Este correo electrónico se envió desde un buzón de correo que no se supervisa.\n</p>\n<p style=\"margin:0\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkId=521839&amp;clcid=0x40a\" style=\"color:rgb(107, 107, 107); text-decoration:underline; font-weight:normal; white-space:nowrap\"><span class=\"x_16145722privacy_color x_16145722font-bold\" style=\"color:rgb(107, 107, 107); text-decoration:underline; font-weight:normal; white-space:nowrap\">Declaración\n de privacidad</span> </a></p>\n<p style=\"margin:15px 0 0\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"#\" style=\"font-size:14px; line-height:19px; color:rgb(107, 107, 107); font-family:&quot;Segoe UI&quot;, &quot;Segoe UI Regular&quot;, SUWR, Arial, sans-serif; text-decoration:none\">Microsoft Corporation, O‍ne Mi‍crosoft Wa‍y, Redm‍ond,\n WA 98052 U‍SA </a></p>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding:15px 0 0; border:none\"><img class=\"x_16145722mobile-height-auto x_16145722darkLogo\" src=\"https://iriscmsproddatastorage.azureedge.net/assets/36/6b/366ba53f-a1c2-4457-b064-aa6297f4e419.png?n=ms_logo_g_double.png\" alt=\"Logotipo de Microsoft\" border=\"0\" width=\"113\" height=\"24\" style=\"display:block; border-width:0; border:0\">\n<div class=\"x_16145722darkLogoWrapper\" style=\"display:none\"><img src=\"https://iriscmsproddatastorage.azureedge.net/assets/36/6b/366ba53f-a1c2-4457-b064-aa6297f4e419.png?n=ms_logo_g_double.png\" alt=\"Logotipo de Microsoft\" border=\"0\" width=\"113\" height=\"24\" class=\"x_16145722mobile-height-auto x_16145722darkLogo\" style=\"display:none; border-width:0; border:0\">\n</div>\n<div class=\"x_16145722lightLogoWrapper\" style=\"display:none\"><img src=\"https://iriscmsproddatastorage.azureedge.net/assets/0f/59/0f59a6d1-5e21-405d-a44b-fa25f09421a3.png?n=ms_logo_w_double.png\" alt=\"Logotipo de Microsoft\" border=\"0\" width=\"113\" height=\"24\" class=\"x_16145722mobile-height-auto x_16145722lightLogo\" style=\"display:none; border-width:0; border:0\">\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<img src=\"https://mucp.api.account.microsoft.com/m/v2/v?d=AIAADLFIMKWIBM6XDGTFNAHWP7UWEL54H54SEGCPY24Z2ZOXPWCPFLAVZUM6L7T765NEIDXO7BFGZ2PUOSEWHWUPMD6YJSZTMC7RAAPWNMOFVNT55V7B7GNMGPJ5IC5MMRA4EL5NCUAMJVESWB3L42SWCBCGTJA&amp;i=AIAAD3NA7DF4IM5ZMBXJQPVWD4JKNAUADXMSMOJ6W4LNETJ436DIDEVVHGGI73H4AW65W6TM7M4N3W75O2OIXWCJWD7UX32ZV4Y5OZYHSXRCO2EWNE2CXK5OVGPYVHUCIVVMKU4NUR6SOVCFPAB324NGKZL6BCT4FYNENC5YTRMY7BIXJBBQXYHTIRV3XVMSDWEKFGPQJ6VYM3CEP3ZT2DPZ5E675UBTWJ75PS4GA3RQWVQK67VXS72V46JUB5TAOG3TCNL7MRNIHRKGKGRDNRYLPV2YUPY\" width=\"1\" height=\"1\" alt=\"\">\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n </div>",
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