#27905 · 77 Artículos inesperados en la Validación
ID interno: 10918000008615131
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
7/8/25, 8:04
Resuelto
12/8/25, 11:56
Actualizado
12/8/25, 11:56
Asignado
Aug 7, 2025 10:32 AM
Respondido
Aug 12, 2025 01:56 PM
Completado
Aug 12, 2025 01:56 PM
First resp. due
Aug 13, 2025 10:22 AM
Due by
Aug 14, 2025 10:22 AM
Tiempo de resolución
123.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Me pongo en contacto con ustedes, porque ayer se abrió una incidencia por un problema de validación de mercancía. Y hoy nos ha llegado los 10 bultos esperados, pero hemos recibido +77 artículos inesperados.
Gracias, un saludo
Rosario Chiquero
Enviado desde
Outlook para iOS
Resolución
Ticket cerrado
JSON crudo (detalle completo)
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