#27869 · PROBLEMA DEL RAYO
ID interno: 10918000008589285
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Fallos de Sistema
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
5/8/25, 14:24
Resuelto
6/8/25, 9:32
Actualizado
8/8/25, 9:59
Asignado
Aug 6, 2025 08:46 AM
Respondido
Aug 6, 2025 11:32 AM
Completado
Aug 8, 2025 11:59 AM
First resp. due
Aug 6, 2025 04:24 PM
Due by
Aug 7, 2025 04:24 PM
Tiempo de resolución
19.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes ,
Me ha aparecido el rayo cuando terminava una compra de una cliente el pago ha sido en vale .
La compra total hay sido de : 28,80€
el vale tenia 29.90 solo debía quedar con 1.10 pero cuando hice la consulta sale con 29,90 como si no tuviese sido utilizado.
Podeis mirar esto del vale y el sistema que aun tiene el rayo activo porfa ?
Gracias .
Store Manager
Sara Baptista
Resolución
Hola
Ya esta resuelto el tema del rayo por favor cargadle una tarjeta regalo por el importe que debia quedarle y pasadlo por datafono externo.
un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola<br /></div><div><br /></div><div>Ya esta resuelto el tema del rayo por favor cargadle una tarjeta regalo por el importe que debia quedarle y pasadlo por datafono externo.<br /></div><div><br /></div><div>un saludo.</div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_1890399157012361335_parse_3118260538949756275\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1138973706elementToProof\">\n Buenas tardes , </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1138973706elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1138973706elementToProof\">\nMe ha aparecido el rayo cuando terminava una compra de una cliente el pago ha sido en vale . </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1138973706elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1138973706elementToProof\">\nLa compra total hay sido de : 28,80€</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1138973706elementToProof\">\nel vale tenia 29.90 solo debía quedar con 1.10 pero cuando hice la consulta sale con 29,90 como si no tuviese sido utilizado.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1138973706elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1138973706elementToProof\">\nPodeis mirar esto del vale y el sistema que aun tiene el rayo activo porfa ?</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1138973706elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1138973706elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1138973706elementToProof\">\nGracias .</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1138973706elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1138973706elementToProof\">\nStore Manager </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1138973706elementToProof\">\nSara Baptista </div>\n</div>",
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