#27853 · Mercancía que no salió de stock
ID interno: 10918000008589085
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
5/8/25, 8:40
Resuelto
5/8/25, 8:58
Actualizado
7/8/25, 8:58
Asignado
Aug 5, 2025 10:43 AM
Respondido
Aug 5, 2025 10:58 AM
Completado
Aug 7, 2025 10:58 AM
First resp. due
Aug 6, 2025 10:40 AM
Due by
Aug 7, 2025 10:40 AM
Tiempo de resolución
0.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola, buenos días
Estamos haciendo inventario y las transferencias que hicimos para otras tiendas no han salido de stock.
Os envío el número del shipment:
AVEIRO – GT ETR24/00789
ECI GAIA – GT ETR24/00788
MARQUES SOARES – GT ETR24/00793
NORTE SHOPPING – GT ETR24/00794
Estas prendas no están faltando y ya no las tenemos.
Lo pueden mirar?
Gracias!
Un saludo,
Marta
Resolución
Hola chicas
He estado revisando y el día 22/07 habéis realizado el traspaso, el día 29/07 habéis realizado el inventario donde os leyó estas prendas en positivo con lo cual la mercancia seguía estando en tienda, además que no se reviso el inventario no habéis realizado los ajustes correspondientes y por eso el día de hoy os ha faltado, adjunto capturas para que lo veáis mas claro:
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br /></div><div><br /></div><div>He estado revisando y el día 22/07 habéis realizado el traspaso, el día 29/07 habéis realizado el inventario donde os leyó estas prendas en positivo con lo cual la mercancia seguía estando en tienda, además que no se reviso el inventario no habéis realizado los ajustes correspondientes y por eso el día de hoy os ha faltado, adjunto capturas para que lo veáis mas claro:<br /></div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5747003&ACTION=FILE\" orig_width=\"1611\" orig_height=\"578\" width=\"400\" height=\"143\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5747004&ACTION=FILE\" orig_width=\"1502\" orig_height=\"121\" width=\"400\" height=\"32\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5747005&ACTION=FILE\" orig_width=\"1519\" orig_height=\"772\" width=\"400\" height=\"203\"><br /></div><div><br /></div></div>",
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