#27852 · Cajas
ID interno: 10918000008589041
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Intercambio ficheros OL
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
5/8/25, 8:14
Resuelto
5/8/25, 9:12
Actualizado
7/8/25, 9:58
Asignado
Aug 5, 2025 10:18 AM
Respondido
Aug 5, 2025 11:12 AM
Completado
Aug 7, 2025 11:58 AM
First resp. due
Aug 6, 2025 10:14 AM
Due by
Aug 7, 2025 10:14 AM
Tiempo de resolución
1.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Con el camión de hoy hemos recibido las 21 cajas que teníamos planteadas, más 11 bultos con un packaging diferente. Adjunto foto.
No las tenemos introducidas en la zebra para poder validar, y no sabemos si realmente es para nosotras, aunque en la info que pone en el exterior pone nuestra dirección.
Que debemos hacer?
Un saludo,
Judith
La Roca Village
Brownie Spain
Resolución
Hola, Judit
El PT se encontraba en estado abierto, lo cual no habian realizado el traspaso y no habia llegado a tu zebra ni en tu tpv el numero del PT, ya lo he lanzado y lo he validado ya que son mas de 600 unidades, por favor leedlo con la zebra y ya lo tendriais en vuestro stock.
Un saludo.
Eliana
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola, Judit<br /></div><div><br /></div><div>El PT se encontraba en estado abierto, lo cual no habian realizado el traspaso y no habia llegado a tu zebra ni en tu tpv el numero del PT, ya lo he lanzado y lo he validado ya que son mas de 600 unidades, por favor leedlo con la zebra y ya lo tendriais en vuestro stock.<br /></div><div><br /></div><div>Un saludo.<br /></div><div><br /></div><div>Eliana</div></div>",
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