#27731 · Factura 2 via - Amoreiras
ID interno: 10918000008481991
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
29/7/25, 9:08
Resuelto
29/7/25, 11:34
Actualizado
31/7/25, 11:56
Asignado
Jul 29, 2025 01:31 PM
Respondido
Jul 29, 2025 01:34 PM
Completado
Jul 31, 2025 01:56 PM
First resp. due
Jul 30, 2025 11:08 AM
Due by
Jul 31, 2025 11:08 AM
Tiempo de resolución
2.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días ¡
Necesitaba del ticket de esta venta para un cliente que nos pide una segunda via del ticket porfa.
|
Transaction No. |
Transaction Code |
Receipt No. |
Item No. |
Descripción variante |
Quantity |
Net Amount |
Discount Amount |
Total Rounded Amt. |
Trans. Date |
Trans. Time |
|
153006 |
Item on File |
0000000A50000153009 |
S25-0618-024-100 |
BLANCO/M |
-1, |
-24,31 |
30,00 |
-29,90 |
04/07/2025 |
17:45:04,983 |
Gracias ,
Store Manager
Sara Baptista
Resolución
Hola,
Adjuntamos ticket.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Adjuntamos ticket.<br /></span></span></b><br /><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5683002&ACTION=FILE\" orig_width=\"711\" orig_height=\"568\" width=\"711\" height=\"568\"><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_5799767297498981940_parse_7102892903814311989\">\n<div class=\"x_924175489WordSection1\">\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Buenos días ¡</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Necesitaba del ticket de esta venta para un cliente que nos pide una segunda via del ticket porfa.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<table class=\"x_924175489MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"1304\" style=\"width:978.25pt; border-collapse:collapse\">\n<tbody>\n<tr style=\"height:15pt\">\n<td width=\"117\" nowrap valign=\"bottom\" style=\"width:88pt; border:solid rgb(68, 179, 225) 1pt; border-right:none; background:silver; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:white\">Transaction No.</span></b></p>\n</td>\n<td width=\"128\" nowrap valign=\"bottom\" style=\"width:96pt; border-top:solid rgb(68, 179, 225) 1pt; border-left:none; border-bottom:solid rgb(68, 179, 225) 1pt; border-right:none; background:silver; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:white\">Transaction Code</span></b></p>\n</td>\n<td width=\"163\" nowrap valign=\"bottom\" style=\"width:122pt; border-top:solid rgb(68, 179, 225) 1pt; border-left:none; border-bottom:solid rgb(68, 179, 225) 1pt; border-right:none; background:silver; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:white\">Receipt No.</span></b></p>\n</td>\n<td width=\"112\" nowrap valign=\"bottom\" style=\"width:84.25pt; border-top:solid rgb(68, 179, 225) 1pt; border-left:none; border-bottom:solid rgb(68, 179, 225) 1pt; border-right:none; background:silver; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:white\">Item No.</span></b></p>\n</td>\n<td width=\"149\" nowrap valign=\"bottom\" style=\"width:112pt; border-top:solid rgb(68, 179, 225) 1pt; border-left:none; border-bottom:solid rgb(68, 179, 225) 1pt; border-right:none; background:silver; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:white\">Descripción variante</span></b></p>\n</td>\n<td width=\"77\" nowrap valign=\"bottom\" style=\"width:58pt; border-top:solid rgb(68, 179, 225) 1pt; border-left:none; border-bottom:solid rgb(68, 179, 225) 1pt; border-right:none; background:silver; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:white\">Quantity</span></b></p>\n</td>\n<td width=\"99\" nowrap valign=\"bottom\" style=\"width:74pt; border-top:solid rgb(68, 179, 225) 1pt; border-left:none; border-bottom:solid rgb(68, 179, 225) 1pt; border-right:none; background:silver; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:white\">Net Amount</span></b></p>\n</td>\n<td width=\"131\" nowrap valign=\"bottom\" style=\"width:98pt; border-top:solid rgb(68, 179, 225) 1pt; border-left:none; border-bottom:solid rgb(68, 179, 225) 1pt; border-right:none; background:silver; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:white\">Discount Amount</span></b></p>\n</td>\n<td width=\"144\" nowrap valign=\"bottom\" style=\"width:108pt; border-top:solid rgb(68, 179, 225) 1pt; border-left:none; border-bottom:solid rgb(68, 179, 225) 1pt; border-right:none; background:silver; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:white\">Total Rounded Amt.</span></b></p>\n</td>\n<td width=\"91\" nowrap valign=\"bottom\" style=\"width:68pt; border-top:solid rgb(68, 179, 225) 1pt; border-left:none; border-bottom:solid rgb(68, 179, 225) 1pt; border-right:none; background:silver; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:white\">Trans. 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Time</span></b></p>\n</td>\n</tr>\n<tr style=\"height:15pt\">\n<td width=\"117\" nowrap valign=\"bottom\" style=\"width:88pt; border-top:none; border-left:solid rgb(68, 179, 225) 1pt; border-bottom:solid rgb(68, 179, 225) 1pt; border-right:none; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:black\">153006</span></p>\n</td>\n<td width=\"128\" nowrap valign=\"bottom\" style=\"width:96pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:black\">Item on File</span></p>\n</td>\n<td width=\"163\" nowrap valign=\"bottom\" style=\"width:122pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:black\">0000000A50000153009</span></p>\n</td>\n<td width=\"112\" nowrap valign=\"bottom\" style=\"width:84.25pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:black\">S25-0618-024-100</span></p>\n</td>\n<td width=\"149\" nowrap valign=\"bottom\" style=\"width:112pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:black\">BLANCO/M</span></p>\n</td>\n<td width=\"77\" nowrap valign=\"bottom\" style=\"width:58pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:black\">-1,</span></p>\n</td>\n<td width=\"99\" nowrap valign=\"bottom\" style=\"width:74pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:black\">-24,31</span></p>\n</td>\n<td width=\"131\" nowrap valign=\"bottom\" style=\"width:98pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:black\">30,00</span></p>\n</td>\n<td width=\"144\" nowrap valign=\"bottom\" style=\"width:108pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:black\">-29,90</span></p>\n</td>\n<td width=\"91\" nowrap valign=\"bottom\" style=\"width:68pt; border:none; border-bottom:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:black\">04/07/2025</span></p>\n</td>\n<td width=\"93\" nowrap valign=\"bottom\" style=\"width:70pt; border-top:none; border-left:none; border-bottom:solid rgb(68, 179, 225) 1pt; border-right:solid rgb(68, 179, 225) 1pt; background:rgb(192, 230, 245); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:11pt; font-family:"Aptos Narrow", sans-serif; color:black\">17:45:04,983</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> \n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias , </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Store Manager </p>\n<p class=\"MsoNormal\">Sara Baptista </p>\n</div>\n</div>",
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