#27633 · EXT: Re: email - RQZAZMFEL/CO0632280 - C&C Madalena Dias
ID interno: 10918000008456307
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
eCommerce
Subcategoría
Pedidos de C&C
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
23/7/25, 14:23
Resuelto
—
Actualizado
24/7/25, 6:16
Asignado
—
Respondido
Jul 24, 2025 08:16 AM
Completado
—
First resp. due
Jul 24, 2025 04:23 PM
Due by
Jul 25, 2025 04:23 PM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Em 22 de julho de 2025 às 12:49:29 UTC, contactstores@browniespain.com escreveu:
Olá Equipa Amoreiras,
Agradecemos a vossa confirmação.
Cumprimentos,
Equipa Brownie
Brownie
Brownie
[9ZDG6M-Y72YE]Em 22 de julho de 2025 às 12:26:08 UTC, amoreiras@browniespain.com escreveu:
Hola,
el pedido RQZAZMFEL/CO0632280 al nombre de Madalena Dias, aparece desde ayer disponible en tienda, pero no tenemos el paquete en tienda. Ayer recibimos solo el pedido CO0635635 - Sara Jardim.
Gracias,
Moni Rodrigues
De: Support <contactstores@browniespain.com>
Enviado: martes, 22 de julio de 2025 11:38
Para: Amoreiras <amoreiras@browniespain.com>
Cc: Teresa Nunes <teresa.nunes@browniespain.com>; Soporte <soporte@browniespain.com>
Asunto: EXT: Re: email - RQZAZMFEL/CO0632280 - C&C Madalena Dias[9ZDG6M-Y72YE]
Olá Equipa Amoreiras,
Esperamos confirmaçao.
Cumprimentos,
Equipa Brownie
Brownie
Em 22 de julho de 2025 às 10:36:33 UTC, amoreiras@browniespain.com escreveu:
Buenos días, tomamos nota y vamos a comprobar.
Gracias,
Moni Rodrigues.
De: Support <contactstores@browniespain.com>
Enviado: Martes, 22 de Julio de 2025 11:08
Para: Amoreiras <amoreiras@browniespain.com>
CC: Teresa Nunes <teresa.nunes@browniespain.com>; Soporte <soporte@browniespain.com>
Asunto: EXT: Re: Pedido Ecommerce RQZAZMFEL/CO0632280 no llegado en tienda Brownie
Hola Equipo Brownie Amoreiras,
Nos pueden confirmar si tienen el pedido RQZAZMFEL/CO0632280 al nombre de madalena dias, aparece desde ayer dispoonible en tienda, podemos doble checar por favor, gracias.
Cualquier duda que pueda surgir no dudes en contactar con nosotros de lunes a viernes a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.
Contáctanos (browniespain.com)
Saludos,
Equipo BrownieEm 22 de julho de 2025 às 10:08:27 UTC, contactstores@browniespain.com escreveu:
Olá Equipo Amoreiras,
Tenatamos contacatar por chamada a vossa loja e sem respostas. Estao com algum problema com o telefone da loja?
Nos perguntam desde departamento responsavel se este pedido RQZAZMFEL/CO0632280 já chegou em loja?
Esperamos confirmaçao.
Cumprimentos,
Equipo BrownieBrownie
Em 21 de julho de 2025 às 13:29:39 UTC, contactstores@browniespain.com escreveu:
Hola,
Gracias por contactar con Brownie.
Hemos contactado con el departamento correspondiente para poder darte una respuesta lo antes posible.
Cualquier duda que pueda surgir no dudes en contactar con nosotros a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.
Contáctanos (browniespain.com)
Saludos,
Equipo BrownieEm 21 de julho de 2025 às 13:15:37 UTC, amoreiras@browniespain.com escreveu:Hola.Nos estamos comunicando con el servicio de atención al cliente porque la clienta Madalena Dias realizó un pedido en línea el 12 de julio.
Hoy, la clienta comentó que habló con el servicio de atención al cliente y le informaron que el pedido estaba en la tienda, pero que no tenemos nada disponible.
¿Cómo pueden ayudarnos?
Gracias.
[9ZDG6M-Y72YE][9ZDG6M-Y72YE][9ZDG6M-Y72YE]ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.[9ZDG6M-Y72YE]
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Es de eCommerce
JSON crudo (detalle completo)
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"description": "\n\n\n<div lang=\"pt\" style=\"width:100% !important; margin:0; padding:0\" dir=\"ltr\" class=\"zm_3797419631146317642_parse_523119132018615546\">\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_1332069012zd-comment\" dir=\"auto\">Olá Equipo Amoreiras,<br />\n <br />\nPor motivo de que a cliente escolheu ocultar o email nao é possivel contactar-la.<br />\n <br />\nA transportadora declarou a remessa como perdida.<br />\n <br />\nO reembolso da encomenda <strong>RQZAZMFEL </strong>foi emitido e deverá recebê-la na sua conta nos próximos dias, até um máximo de 15 dias, dependendo do banco.<br />\n <br />\n <br />\nAtenciosamente,<br />\n <br />\nEquipa Brownie<br />\n<div class=\"x_1332069012signature\">\n<p style=\"color:rgb(43, 46, 47); line-height:22px; margin:15px 0\">Brownie</p>\n</div>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_1332069012zendesk_quote\">\n<div class=\"x_1332069012zendesk_attr\">Em 22 de julho de 2025 às 12:49:29 UTC, contactstores@browniespain.com escreveu:<br />\n</div>\n<blockquote class=\"x_1332069012zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_1332069012zd-comment\" dir=\"auto\"><strong>Olá Equipa Amoreiras,</strong><br />\n <br />\nAgradecemos a vossa confirmação.<br />\n <br />\n<strong>Cumprimentos,</strong><br />\n <br />\nEquipa Brownie<br />\n <br />\nBrownie<br />\n<div class=\"x_1332069012signature\">\n<p style=\"color:rgb(43, 46, 47); line-height:22px; margin:15px 0\">Brownie</p>\n</div>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_1332069012zendesk_quote\">\n<div class=\"x_1332069012zendesk_attr\">Em 22 de julho de 2025 às 12:26:08 UTC, amoreiras@browniespain.com escreveu:<br />\n</div>\n<blockquote class=\"x_1332069012zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n\n<div style=\"font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\" class=\"x_1332069012elementToProof\">\n<span style=\"line-height:1.5\">Hola,</span></div>\n<div style=\"font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\" class=\"x_1332069012elementToProof\">\n<span style=\"line-height:1.5\"><br />\n</span></div>\n<div style=\"font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\" class=\"x_1332069012elementToProof\">\n<span style=\"line-height:1.5\">el pedido RQZAZMFEL/CO0632280 al nombre de Madalena Dias, aparece desde ayer disponible en tienda, pero no tenemos el paquete en tienda. Ayer recibimos solo el pedido CO0635635 - Sara Jardim. </span></div>\n<div style=\"font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\" class=\"x_1332069012elementToProof\">\n<span style=\"line-height:1.5\"><br />\n</span></div>\n<div style=\"font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\" class=\"x_1332069012elementToProof\">\n<span style=\"line-height:1.5\">Gracias,</span></div>\n<div style=\"font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\" class=\"x_1332069012elementToProof\">\n<span style=\"line-height:1.5\"><br />\n</span></div>\n<div style=\"font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\" class=\"x_1332069012elementToProof\">\n<span style=\"line-height:1.5\">Moni Rodrigues</span></div>\n<div id=\"x_1332069012appendonsend\"></div>\n<hr style=\"width:98%\">\n<div id=\"x_1332069012divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Support <contactstores@browniespain.com><br />\n<b>Enviado:</b> martes, 22 de julio de 2025 11:38<br />\n<b>Para:</b> Amoreiras <amoreiras@browniespain.com><br />\n<b>Cc:</b> Teresa Nunes <teresa.nunes@browniespain.com>; Soporte <soporte@browniespain.com><br />\n<b>Asunto:</b> EXT: Re: email - RQZAZMFEL/CO0632280 - C&C Madalena Dias</font>\n<div> </div>\n</div>\n\n<div lang=\"pt\" dir=\"ltr\" style=\"width:100% !important; margin:0; padding:0\">\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_zd-comment\" dir=\"auto\">Olá Equipa Amoreiras,<br />\n <br />\nEsperamos confirmaçao.<br />\n <br />\nCumprimentos,<br />\n <br />\nEquipa Brownie<br />\n<div class=\"x_signature\">\n<p style=\"color:rgb(43, 46, 47); line-height:22px; margin:15px 0\">Brownie</p>\n</div>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_zendesk_quote\">\n<div class=\"x_zendesk_attr\">Em 22 de julho de 2025 às 10:36:33 UTC, amoreiras@browniespain.com escreveu:<br />\n</div>\n<blockquote class=\"x_zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n\n<p class=\"x_elementToProof\" style=\"text-align:left; text-indent:0px; background-color:rgb(255, 255, 255); margin:0cm\">\n<span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">Buenos días, tomamos nota y vamos a comprobar.</span></p>\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nGracias,</div>\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nMoni Rodrigues.</div>\n<div id=\"x_appendonsend\"></div>\n<div><br />\n</div>\n<div style=\"font-family:Calibri, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<hr style=\"width:98%\">\n<div style=\"font-family:Calibri, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<b>De:</b> Support <contactstores@browniespain.com><br />\n<b>Enviado:</b> Martes, 22 de Julio de 2025 11:08<br />\n<b>Para:</b> Amoreiras <amoreiras@browniespain.com><br />\n<b>CC:</b> Teresa Nunes <teresa.nunes@browniespain.com>; Soporte <soporte@browniespain.com><br />\n<b>Asunto:</b> EXT: Re: Pedido Ecommerce RQZAZMFEL/CO0632280 no llegado en tienda Brownie\n</div>\n<div style=\"font-family:Calibri, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"margin-right:0px; margin-left:0px; padding:10px\">\n<p style=\"direction:ltr; line-height:1.5; margin-top:0px; margin-bottom:0px\">\n<span style=\"font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\"><img style=\"margin-top:0px; margin-bottom:0px\" src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></span></p>\n<div class=\"x_elementToProof\" style=\"direction:ltr; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\nHola Equipo Brownie Amoreiras, <br />\n<br />\nNos pueden confirmar si tienen el pedido RQZAZMFEL/CO0632280 al nombre de madalena dias, aparece desde ayer dispoonible en tienda, podemos doble checar por favor, gracias.<br />\n<br />\nCualquier duda que pueda surgir no dudes en contactar con nosotros de lunes a viernes a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas. <br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_OWAAutoLink\" id=\"x_1332069012OWA6e36a28c-c4ae-eb09-9b0a-824f65a0ee9a\" href=\"https://www.browniespain.com/es/es/contacto\">Contáctanos (browniespain.com)</a><br />\n <br />\nSaludos, <br />\n <br />\nEquipo Brownie</div>\n</div>\n<div style=\"margin:10px 0px 14px; padding:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div style=\"direction:ltr; margin-right:0px; margin-left:0px\">Em 22 de julho de 2025 às 10:08:27 UTC, contactstores@browniespain.com escreveu:</div>\n<blockquote style=\"margin-top:0px; margin-right:0px; margin-bottom:0px; padding-left:1ex; border-left:1px solid rgb(204, 204, 204)\">\n<div style=\"padding:10px\">\n<p style=\"direction:ltr; line-height:1.5; margin-top:0px; margin-bottom:0px\">\n<span style=\"font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\"><img style=\"margin-top:0px; margin-bottom:0px\" src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></span></p>\n<div style=\"direction:ltr; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\nOlá Equipo Amoreiras,<br />\n<br />\nTenatamos contacatar por chamada a vossa loja e sem respostas. Estao com algum problema com o telefone da loja?<br />\nNos perguntam desde departamento responsavel se este pedido <b>RQZAZMFEL/CO0632280</b> já chegou em loja?<br />\n <br />\nEsperamos confirmaçao.<br />\n <br />\nCumprimentos,<br />\n <br />\nEquipo Brownie</div>\n<p style=\"direction:ltr; line-height:22px; margin:15px 0px; color:rgb(43, 46, 47)\">\n<span style=\"font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px\">Brownie</span></p>\n</div>\n<div style=\"margin:10px 0px 14px; padding:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div style=\"direction:ltr\">Em 21 de julho de 2025 às 13:29:39 UTC, contactstores@browniespain.com escreveu:</div>\n<blockquote style=\"margin:0px 0px 0px 0.8ex; padding-left:1ex; border-left:1px solid rgb(204, 204, 204)\">\n<div style=\"padding:10px\">\n<p style=\"direction:ltr; line-height:1.5; margin-top:0px; margin-bottom:0px\">\n<span style=\"font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\"><img style=\"margin-top:0px; margin-bottom:0px\" src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></span></p>\n<div style=\"direction:ltr; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\nHola,<br />\n <br />\nGracias por contactar con Brownie.<br />\n <br />\nHemos contactado con el departamento correspondiente para poder darte una respuesta lo antes posible.<br />\n <br />\nCualquier duda que pueda surgir no dudes en contactar con nosotros a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas. <br />\n <br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_OWAAutoLink\" id=\"x_1332069012OWAf226b838-8585-ebe0-dd19-d9b1320e7f40\" href=\"https://www.browniespain.com/es/es/contacto?tipo=2\">Contáctanos (browniespain.com)</a><br />\n <br />\nSaludos, <br />\n <br />\nEquipo Brownie</div>\n</div>\n<div style=\"margin:10px 0px 14px; padding:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div style=\"direction:ltr\">Em 21 de julho de 2025 às 13:15:37 UTC, amoreiras@browniespain.com escreveu:</div>\n<blockquote style=\"margin:0px 0px 0px 0.8ex; padding-left:1ex; border-left:1px solid rgb(204, 204, 204)\">\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nHola.</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nNos estamos comunicando con el servicio de atención al cliente porque la clienta Madalena Dias realizó un pedido en línea el 12 de julio.</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nHoy, la clienta comentó que habló con el servicio de atención al cliente y le informaron que el pedido estaba en la tienda, pero que no tenemos nada disponible.</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n¿Cómo pueden ayudarnos?</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nGracias.</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<img style=\"max-width:581px\"></div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; color:rgb(255, 255, 255)\">[9ZDG6M-Y72YE]</div>\n</blockquote>\n<div style=\"direction:ltr; color:rgb(255, 255, 255)\">[9ZDG6M-Y72YE]</div>\n</blockquote>\n<div style=\"direction:ltr; color:rgb(255, 255, 255)\">[9ZDG6M-Y72YE]</div>\n</blockquote>\n<div style=\"direction:ltr; text-align:left; line-height:12pt; background-color:rgb(255, 235, 156); margin-right:0px; margin-left:0px; padding:2pt; border-width:1pt; border-style:solid; border-color:rgb(156, 101, 0); font-family:Calibri; font-size:10pt\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"color:black\"> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></div>\n<div style=\"direction:ltr; margin-right:0px; margin-left:0px\"><br />\n</div>\n<span class=\"x_zd_encoded_id\" style=\"color:rgb(255, 255, 255)\">[9ZDG6M-Y72YE]</span>\n</blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_1332069012zd_encoded_id\">[9ZDG6M-Y72YE]</span>\n</blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_1332069012zd_encoded_id\">[9ZDG6M-Y72YE]</span></blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
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Por motivo de que a cliente escolheu ocultar o email nao é possivel contactar-la.
A transportadora declarou a remessa como perdida.
O reembolso da encomenda RQZAZMFEL foi emitido e deverá recebê-la na sua conta nos próximos dias, até um máximo de 15 dias, dependendo do banco.
Atenciosamente,
Equipa Brownie
Brownie