#27619 · tarjeta regalo
ID interno: 10918000008456145
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
23/7/25, 8:11
Resuelto
31/7/25, 9:42
Actualizado
2/8/25, 9:56
Asignado
Jul 23, 2025 12:42 PM
Respondido
Jul 28, 2025 12:03 PM
Completado
Aug 2, 2025 11:56 AM
First resp. due
Aug 1, 2025 08:25 AM
Due by
Aug 4, 2025 08:25 AM
Tiempo de resolución
193.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Ha venido una clienta con una tarjeta regalo que no está cargada. Os adjuntamos foto de la tarjeta regalo a ver si vosotros podéis mirar qué ha pasado con esta.
Al ser un regalo no tienen la transacción del banco, ni el tíquet de compra (tampoco sabe el importe), pero nos han dicho que intentarán buscar el tíquet a ver si lo tienen en casa. Además, solo nos han dicho que se lo regalaron en junio.
Un saludo,
Resolución
Buenos días, chicas
Después de esperar y preguntar mas datos y no obtener respuesta cierro el ticket, si apareciese la clienta ocn la informacion abrid un nuevo ticket y lo revisamos a fondo, es difícil encontrar algo si no nos proporciona mas información.
Muchas gracias.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Buenos días, chicas<br /></div><div><br /></div><div>Después de esperar y preguntar mas datos y no obtener respuesta cierro el ticket, si apareciese la clienta ocn la informacion abrid un nuevo ticket y lo revisamos a fondo, es difícil encontrar algo si no nos proporciona mas información.<br /></div><div><br /></div><div>Muchas gracias.</div></div>",
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