#27590 · EXT: Re: email - RQZAZMFEL/CO0632280 - C&C Madalena Dias

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    "submitted_by": {
      "id": "10918000005497097",
      "name": "Marc De Mena",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
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      "mobile": "+34686456544",
      "email_id": "marc.mena.soporte@browniespain.com",
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      "job_title": "IT Manager",
      "last_name": "De Mena Tomé",
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      "department": {
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        "name": "IT",
        "site": {
          "id": "10918000000794001"
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      "first_name": "Marc",
      "user_scope": "internal_user",
      "employee_id": "marc.mena",
      "is_vip_user": true,
      "sms_mail_id": null,
      "cost_per_hour": "0",
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      "display_value": "Jul 22, 2025 12:57 PM"
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  "udf_fields": {
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  "description": "\n\n\n<div lang=\"pt\" style=\"width:100% !important; margin:0; padding:0\" dir=\"ltr\" class=\"zm_8387555434917680134_parse_6472412639454222499\">\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_2043922530zd-comment\" dir=\"auto\">Olá Equipa Amoreiras,<br />\n&nbsp;<br />\nEsperamos confirmaçao.<br />\n&nbsp;<br />\nCumprimentos,<br />\n&nbsp;<br />\nEquipa Brownie<br />\n<div class=\"x_2043922530signature\">\n<p style=\"color:rgb(43, 46, 47); line-height:22px; margin:15px 0\">Brownie</p>\n</div>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_2043922530zendesk_quote\">\n<div class=\"x_2043922530zendesk_attr\">Em 22 de julho de 2025 às 10:36:33 UTC, amoreiras@browniespain.com escreveu:<br />\n</div>\n<blockquote class=\"x_2043922530zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n\n<p style=\"text-align:left; text-indent:0px; background-color:rgb(255, 255, 255); margin:0cm\" class=\"x_2043922530elementToProof\">\n<span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">Buenos días, tomamos nota y vamos a comprobar.</span></p>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_2043922530elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_2043922530elementToProof\">\nGracias,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_2043922530elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_2043922530elementToProof\">\nMoni Rodrigues.</div>\n<div id=\"x_2043922530appendonsend\"></div>\n<div><br />\n</div>\n<div style=\"font-family:Calibri, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<hr style=\"width:98%\">\n<div style=\"font-family:Calibri, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<b>De:</b>&nbsp;Support &lt;contactstores@browniespain.com&gt;<br />\n<b>Enviado:</b>&nbsp;Martes, 22 de Julio de 2025 11:08<br />\n<b>Para:</b>&nbsp;Amoreiras &lt;amoreiras@browniespain.com&gt;<br />\n<b>CC:</b>&nbsp;Teresa Nunes &lt;teresa.nunes@browniespain.com&gt;; Soporte &lt;soporte@browniespain.com&gt;<br />\n<b>Asunto:</b>&nbsp;EXT: Re: Pedido Ecommerce RQZAZMFEL/CO0632280 no llegado en tienda Brownie\n</div>\n<div style=\"font-family:Calibri, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"margin-right:0px; margin-left:0px; padding:10px\">\n<p style=\"direction:ltr; line-height:1.5; margin-top:0px; margin-bottom:0px\">\n<span style=\"font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\"><img style=\"margin-top:0px; margin-bottom:0px\" src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></span></p>\n<div style=\"direction:ltr; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\" class=\"x_2043922530elementToProof\">\nHola Equipo Brownie Amoreiras,&nbsp;<br />\n<br />\nNos pueden confirmar si tienen el pedido RQZAZMFEL/CO0632280 al nombre de madalena dias, aparece desde ayer dispoonible en tienda, podemos doble checar por favor, gracias.<br />\n<br />\nCualquier duda que pueda surgir no dudes en contactar con nosotros de lunes a viernes a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.&nbsp;<br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_2043922530OWAAutoLink\" id=\"x_2043922530OWA6e36a28c-c4ae-eb09-9b0a-824f65a0ee9a\" href=\"https://www.browniespain.com/es/es/contacto\">Contáctanos (browniespain.com)</a><br />\n&nbsp;<br />\nSaludos,&nbsp;<br />\n&nbsp;<br />\nEquipo Brownie</div>\n</div>\n<div style=\"margin:10px 0px 14px; padding:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div style=\"direction:ltr; margin-right:0px; margin-left:0px\">Em 22 de julho de 2025 às 10:08:27 UTC, contactstores@browniespain.com escreveu:</div>\n<blockquote style=\"margin-top:0px; margin-right:0px; margin-bottom:0px; padding-left:1ex; border-left:1px solid rgb(204, 204, 204)\">\n<div style=\"padding:10px\">\n<p style=\"direction:ltr; line-height:1.5; margin-top:0px; margin-bottom:0px\">\n<span style=\"font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\"><img style=\"margin-top:0px; margin-bottom:0px\" src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></span></p>\n<div style=\"direction:ltr; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\nOlá Equipo Amoreiras,<br />\n<br />\nTenatamos contacatar por chamada a vossa loja e sem respostas. Estao com algum problema com o telefone da loja?<br />\nNos perguntam desde departamento responsavel se este pedido <b>RQZAZMFEL/CO0632280</b>&nbsp;já chegou em loja?<br />\n&nbsp;<br />\nEsperamos confirmaçao.<br />\n&nbsp;<br />\nCumprimentos,<br />\n&nbsp;<br />\nEquipo Brownie</div>\n<p style=\"direction:ltr; line-height:22px; margin:15px 0px; color:rgb(43, 46, 47)\">\n<span style=\"font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px\">Brownie</span></p>\n</div>\n<div style=\"margin:10px 0px 14px; padding:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div style=\"direction:ltr\">Em 21 de julho de 2025 às 13:29:39 UTC, contactstores@browniespain.com escreveu:</div>\n<blockquote style=\"margin:0px 0px 0px 0.8ex; padding-left:1ex; border-left:1px solid rgb(204, 204, 204)\">\n<div style=\"padding:10px\">\n<p style=\"direction:ltr; line-height:1.5; margin-top:0px; margin-bottom:0px\">\n<span style=\"font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\"><img style=\"margin-top:0px; margin-bottom:0px\" src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></span></p>\n<div style=\"direction:ltr; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\nHola,<br />\n&nbsp;<br />\nGracias por contactar con Brownie.<br />\n&nbsp;<br />\nHemos contactado con el departamento correspondiente para poder darte una respuesta lo antes posible.<br />\n&nbsp;<br />\nCualquier duda que pueda surgir no dudes en contactar con nosotros a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.&nbsp;<br />\n&nbsp;<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_2043922530OWAAutoLink\" id=\"x_2043922530OWAf226b838-8585-ebe0-dd19-d9b1320e7f40\" href=\"https://www.browniespain.com/es/es/contacto?tipo=2\">Contáctanos (browniespain.com)</a><br />\n&nbsp;<br />\nSaludos,&nbsp;<br />\n&nbsp;<br />\nEquipo Brownie</div>\n</div>\n<div style=\"margin:10px 0px 14px; padding:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div style=\"direction:ltr\">Em 21 de julho de 2025 às 13:15:37 UTC, amoreiras@browniespain.com escreveu:</div>\n<blockquote style=\"margin:0px 0px 0px 0.8ex; padding-left:1ex; border-left:1px solid rgb(204, 204, 204)\">\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nHola.</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nNos estamos comunicando con el servicio de atención al cliente porque la clienta Madalena Dias realizó un pedido en línea el 12 de julio.</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nHoy, la clienta comentó que habló con el servicio de atención al cliente y le informaron que el pedido estaba en la tienda, pero que no tenemos nada disponible.</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n¿Cómo pueden ayudarnos?</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nGracias.</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<img style=\"max-width:581px\"></div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; color:rgb(255, 255, 255)\">[9ZDG6M-Y72YE]</div>\n</blockquote>\n<div style=\"direction:ltr; color:rgb(255, 255, 255)\">[9ZDG6M-Y72YE]</div>\n</blockquote>\n<div style=\"direction:ltr; color:rgb(255, 255, 255)\">[9ZDG6M-Y72YE]</div>\n</blockquote>\n<div style=\"direction:ltr; text-align:left; line-height:12pt; background-color:rgb(255, 235, 156); margin-right:0px; margin-left:0px; padding:2pt; border-width:1pt; border-style:solid; border-color:rgb(156, 101, 0); font-family:Calibri; font-size:10pt\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"color:black\">&nbsp;Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido\n es seguro.</span></div>\n<div style=\"direction:ltr; margin-right:0px; margin-left:0px\"><br />\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_2043922530zd_encoded_id\">[9ZDG6M-Y72YE]</span>\n</blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
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    "value": "1753353662876",
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    "value": "1753180862292",
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    "amoreiras@browniespain.com",
    "teresa.nunes@browniespain.com"
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