#27589 · RE: EXT: Re: Pedido Ecommerce RQZAZMFEL/CO0632280 no llegado en tienda Brownie

ID interno: 10918000008437001

← Volver al listado

Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Intercambio ficheros OL

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Amoreiras

Técnico

Eliana Garcia

Departamento

Tiendas

Request Type

Incidencia

Creado

22/7/25, 10:37

Resuelto

Actualizado

22/7/25, 10:40

Asignado

Jul 22, 2025 12:40 PM

Respondido

Completado

First resp. due

Jul 23, 2025 12:37 PM

Due by

Jul 24, 2025 12:37 PM

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción

Buenos días, tomamos nota y vamos a comprobar.


Gracias,

Moni Rodrigues.



De: Support <contactstores@browniespain.com>
Enviado: Martes, 22 de Julio de 2025 11:08
Para: Amoreiras <amoreiras@browniespain.com>
CC: Teresa Nunes <teresa.nunes@browniespain.com>; Soporte <soporte@browniespain.com>
Asunto: EXT: Re: Pedido Ecommerce RQZAZMFEL/CO0632280 no llegado en tienda Brownie

Hola Equipo Brownie Amoreiras, 

Nos pueden confirmar si tienen el pedido RQZAZMFEL/CO0632280 al nombre de madalena dias, aparece desde ayer dispoonible en tienda, podemos doble checar por favor, gracias.

Cualquier duda que pueda surgir no dudes en contactar con nosotros de lunes a viernes a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas. 

Contáctanos (browniespain.com)
 
Saludos, 
 
Equipo Brownie
Em 22 de julho de 2025 às 10:08:27 UTC, contactstores@browniespain.com escreveu:

Olá Equipo Amoreiras,

Tenatamos contacatar por chamada a vossa loja e sem respostas. Estao com algum problema com o telefone da loja?
Nos perguntam desde departamento responsavel se este pedido RQZAZMFEL/CO0632280 já chegou em loja?
 
Esperamos confirmaçao.
 
Cumprimentos,
 
Equipo Brownie

Brownie

Em 21 de julho de 2025 às 13:29:39 UTC, contactstores@browniespain.com escreveu:

Hola,
 
Gracias por contactar con Brownie.
 
Hemos contactado con el departamento correspondiente para poder darte una respuesta lo antes posible.
 
Cualquier duda que pueda surgir no dudes en contactar con nosotros a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas. 
 
Contáctanos (browniespain.com)
 
Saludos, 
 
Equipo Brownie
Em 21 de julho de 2025 às 13:15:37 UTC, amoreiras@browniespain.com escreveu:
Hola.
Nos estamos comunicando con el servicio de atención al cliente porque la clienta Madalena Dias realizó un pedido en línea el 12 de julio.

Hoy, la clienta comentó que habló con el servicio de atención al cliente y le informaron que el pedido estaba en la tienda, pero que no tenemos nada disponible.

¿Cómo pueden ayudarnos?

Gracias.




[9ZDG6M-Y72YE]
[9ZDG6M-Y72YE]
[9ZDG6M-Y72YE]
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

JSON crudo (detalle completo)
{
  "id": "10918000008437001",
  "sla": {
    "id": "10918000006887429",
    "name": "SLA Soporte TIENDAS"
  },
  "mode": {
    "id": "10918000000168268",
    "name": "CAU",
    "internal_name": "CAU"
  },
  "site": {
    "id": "10918000000170350",
    "name": "TIENDAS",
    "deleted": false,
    "is_default": false
  },
  "tags": [],
  "group": {
    "id": "10918000000193509",
    "name": "Brownie (Tiendas)",
    "site": {
      "id": "10918000000170350"
    },
    "deleted": false
  },
  "level": {
    "id": "10918000000168252",
    "name": "Nivel 1 - Primera Respuesta"
  },
  "assets": [],
  "impact": {
    "id": "10918000000009652",
    "name": "Afecta al usuario"
  },
  "is_fcr": false,
  "status": {
    "id": "10918000000085001",
    "name": "Cancelada",
    "color": "#cacaca",
    "stop_timer": false,
    "in_progress": false,
    "internal_name": "Canceled"
  },
  "is_read": true,
  "subject": "RE: EXT: Re: Pedido Ecommerce RQZAZMFEL/CO0632280 no llegado en tienda Brownie",
  "urgency": {
    "id": "10918000000009529",
    "name": "Alta"
  },
  "category": {
    "id": "10918000000406266",
    "name": "Business Central",
    "deleted": false
  },
  "email_cc": [
    "soporte@browniespain.com",
    "teresa.nunes@browniespain.com"
  ],
  "email_to": [
    "contactstores@browniespain.com"
  ],
  "priority": {
    "id": "10918000000008169",
    "name": "Normal",
    "color": "#006600"
  },
  "template": {
    "id": "10918000000008023",
    "name": "Incidencia",
    "image": "incident-icon",
    "layouts": [
      {
        "id": "10918000000102032",
        "name": "requester_layout"
      },
      {
        "id": "10918000000102034",
        "name": "technician_layout"
      }
    ],
    "comments": "Interrupción o reducción de la calidad no planificada del Servicio",
    "inactive": false,
    "workflow": null,
    "has_tasks": false,
    "lifecycle": {
      "id": "10918000000183026",
      "name": "Ciclo de vida de una Solicitud",
      "inactive": false,
      "is_published": true
    },
    "checklists": [],
    "created_by": {
      "id": "10918000000007977",
      "name": "System",
      "site": null,
      "phone": null,
      "mobile": null,
      "email_id": null,
      "sms_mail": null,
      "job_title": "",
      "last_name": "",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": null,
      "first_name": "System",
      "user_scope": "internal_user",
      "employee_id": "",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "is_default": true,
    "sort_index": "1",
    "user_groups": [],
    "created_time": {
      "value": "1169631000000",
      "display_value": "Jan 24, 2007 10:30 AM"
    },
    "has_checklists": false,
    "has_user_group": false,
    "support_groups": [],
    "template_fields": [
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "request_type",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "mode",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "urgency",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "group",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "level",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "resolution.content",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": false,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "impact",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "technician",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "priority",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char2",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "status",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      }
    ],
    "service_category": null,
    "last_updated_time": {
      "value": "1747822830943",
      "display_value": "May 21, 2025 12:20 PM"
    },
    "show_to_requester": true,
    "task_configuration": {
      "trigger_after_approved": false,
      "trigger_after_creation": false,
      "allow_requester_to_view": false,
      "allow_requester_to_select": false
    },
    "is_service_template": false,
    "reference_templates": []
  },
  "workflow": null,
  "email_bcc": [],
  "has_draft": false,
  "has_notes": false,
  "lifecycle": {
    "id": "10918000000183026",
    "name": "Ciclo de vida de una Solicitud",
    "inactive": false,
    "is_published": true
  },
  "requester": {
    "id": "10918000000173033",
    "name": "Amoreiras",
    "site": {
      "id": "10918000000170350",
      "name": "TIENDAS",
      "deleted": false,
      "is_default": false
    },
    "phone": "351215833289",
    "mobile": null,
    "email_id": "amoreiras@browniespain.com",
    "sms_mail": null,
    "job_title": "Tienda",
    "last_name": null,
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": {
      "id": "10918000000175007",
      "name": "Tiendas",
      "site": {
        "id": "10918000000170350"
      }
    },
    "first_name": "Amoreiras",
    "user_scope": "internal_user",
    "employee_id": "amoreiras",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "created_by": {
    "id": "10918000000007977",
    "name": "System",
    "site": null,
    "phone": null,
    "mobile": null,
    "email_id": null,
    "sms_mail": null,
    "job_title": "",
    "last_name": "",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "System",
    "user_scope": "internal_user",
    "employee_id": "",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "department": {
    "id": "10918000000175007",
    "name": "Tiendas",
    "site": {
      "id": "10918000000170350"
    }
  },
  "display_id": "27589",
  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<PR3P195MB06518B3843513D0F6D39AC0DC75CA@PR3P195MB0651.EURP195.PROD.OUTLOOK.COM>",
  "resolution": null,
  "technician": {
    "id": "10918000003903199",
    "name": "Eliana Garcia",
    "site": {
      "id": "10918000000794001"
    },
    "phone": null,
    "mobile": null,
    "email_id": "eliana.garcia@browniespain.com",
    "sms_mail": null,
    "job_title": "Retail Project Operations",
    "last_name": "Garcia",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20098068870&t=user&height=60&width=60",
    "department": {
      "id": "10918000000174683"
    },
    "first_name": "Eliana",
    "user_scope": "internal_user",
    "employee_id": "eliana.garcia",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": "0",
    "is_technician": true
  },
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
  },
  "attachments": [],
  "description": "\n\n\n<div dir=\"ltr\" class=\"zm_7364552388712361208_parse_2453314813982760303\">\n<p style=\"text-align:left; text-indent:0px; background-color:rgb(255, 255, 255); margin:0cm\" class=\"x_1898784686elementToProof\">\n<span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">Buenos días, tomamos nota y vamos a comprobar.</span></p>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1898784686elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1898784686elementToProof\">\nGracias,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1898784686elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1898784686elementToProof\">\nMoni Rodrigues.</div>\n<div id=\"x_1898784686appendonsend\"></div>\n<div><br />\n</div>\n<div style=\"font-family:Calibri, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<hr style=\"width:98%\">\n<div style=\"font-family:Calibri, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<b>De:</b>&nbsp;Support &lt;contactstores@browniespain.com&gt;<br />\n<b>Enviado:</b>&nbsp;Martes, 22 de Julio de 2025 11:08<br />\n<b>Para:</b>&nbsp;Amoreiras &lt;amoreiras@browniespain.com&gt;<br />\n<b>CC:</b>&nbsp;Teresa Nunes &lt;teresa.nunes@browniespain.com&gt;; Soporte &lt;soporte@browniespain.com&gt;<br />\n<b>Asunto:</b>&nbsp;EXT: Re: Pedido Ecommerce RQZAZMFEL/CO0632280 no llegado en tienda Brownie\n</div>\n<div style=\"font-family:Calibri, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"margin-right:0px; margin-left:0px; padding:10px\">\n<p style=\"direction:ltr; line-height:1.5; margin-top:0px; margin-bottom:0px\">\n<span style=\"font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\"><img style=\"margin-top:0px; margin-bottom:0px\" src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></span></p>\n<div style=\"direction:ltr; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\" class=\"x_1898784686elementToProof\">\nHola Equipo Brownie Amoreiras,&nbsp;<br />\n<br />\nNos pueden confirmar si tienen el pedido RQZAZMFEL/CO0632280 al nombre de madalena dias, aparece desde ayer dispoonible en tienda, podemos doble checar por favor, gracias.<br />\n<br />\nCualquier duda que pueda surgir no dudes en contactar con nosotros de lunes a viernes a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.&nbsp;<br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1898784686OWAAutoLink\" id=\"x_1898784686OWA6e36a28c-c4ae-eb09-9b0a-824f65a0ee9a\" href=\"https://www.browniespain.com/es/es/contacto\">Contáctanos (browniespain.com)</a><br />\n&nbsp;<br />\nSaludos,&nbsp;<br />\n&nbsp;<br />\nEquipo Brownie</div>\n</div>\n<div style=\"margin:10px 0px 14px; padding:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div style=\"direction:ltr; margin-right:0px; margin-left:0px\">Em 22 de julho de 2025 às 10:08:27 UTC, contactstores@browniespain.com escreveu:</div>\n<blockquote style=\"margin-top:0px; margin-right:0px; margin-bottom:0px; padding-left:1ex; border-left:1px solid rgb(204, 204, 204)\">\n<div style=\"padding:10px\">\n<p style=\"direction:ltr; line-height:1.5; margin-top:0px; margin-bottom:0px\">\n<span style=\"font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\"><img style=\"margin-top:0px; margin-bottom:0px\" src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></span></p>\n<div style=\"direction:ltr; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\nOlá Equipo Amoreiras,<br />\n<br />\nTenatamos contacatar por chamada a vossa loja e sem respostas. Estao com algum problema com o telefone da loja?<br />\nNos perguntam desde departamento responsavel se este pedido <b>RQZAZMFEL/CO0632280</b>&nbsp;já chegou em loja?<br />\n&nbsp;<br />\nEsperamos confirmaçao.<br />\n&nbsp;<br />\nCumprimentos,<br />\n&nbsp;<br />\nEquipo Brownie</div>\n<p style=\"direction:ltr; line-height:22px; margin:15px 0px; color:rgb(43, 46, 47)\">\n<span style=\"font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px\">Brownie</span></p>\n</div>\n<div style=\"margin:10px 0px 14px; padding:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div style=\"direction:ltr\">Em 21 de julho de 2025 às 13:29:39 UTC, contactstores@browniespain.com escreveu:</div>\n<blockquote style=\"margin:0px 0px 0px 0.8ex; padding-left:1ex; border-left:1px solid rgb(204, 204, 204)\">\n<div style=\"padding:10px\">\n<p style=\"direction:ltr; line-height:1.5; margin-top:0px; margin-bottom:0px\">\n<span style=\"font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\"><img style=\"margin-top:0px; margin-bottom:0px\" src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></span></p>\n<div style=\"direction:ltr; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\nHola,<br />\n&nbsp;<br />\nGracias por contactar con Brownie.<br />\n&nbsp;<br />\nHemos contactado con el departamento correspondiente para poder darte una respuesta lo antes posible.<br />\n&nbsp;<br />\nCualquier duda que pueda surgir no dudes en contactar con nosotros a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.&nbsp;<br />\n&nbsp;<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1898784686OWAAutoLink\" id=\"x_1898784686OWAf226b838-8585-ebe0-dd19-d9b1320e7f40\" href=\"https://www.browniespain.com/es/es/contacto?tipo=2\">Contáctanos (browniespain.com)</a><br />\n&nbsp;<br />\nSaludos,&nbsp;<br />\n&nbsp;<br />\nEquipo Brownie</div>\n</div>\n<div style=\"margin:10px 0px 14px; padding:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div style=\"direction:ltr\">Em 21 de julho de 2025 às 13:15:37 UTC, amoreiras@browniespain.com escreveu:</div>\n<blockquote style=\"margin:0px 0px 0px 0.8ex; padding-left:1ex; border-left:1px solid rgb(204, 204, 204)\">\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nHola.</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nNos estamos comunicando con el servicio de atención al cliente porque la clienta Madalena Dias realizó un pedido en línea el 12 de julio.</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nHoy, la clienta comentó que habló con el servicio de atención al cliente y le informaron que el pedido estaba en la tienda, pero que no tenemos nada disponible.</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n¿Cómo pueden ayudarnos?</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nGracias.</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<img style=\"max-width:581px\"></div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; margin:0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"direction:ltr; color:rgb(255, 255, 255)\">[9ZDG6M-Y72YE]</div>\n</blockquote>\n<div style=\"direction:ltr; color:rgb(255, 255, 255)\">[9ZDG6M-Y72YE]</div>\n</blockquote>\n<div style=\"direction:ltr; color:rgb(255, 255, 255)\">[9ZDG6M-Y72YE]</div>\n</blockquote>\n<div style=\"direction:ltr; text-align:left; line-height:12pt; background-color:rgb(255, 235, 156); margin-right:0px; margin-left:0px; padding:2pt; border-width:1pt; border-style:solid; border-color:rgb(156, 101, 0); font-family:Calibri; font-size:10pt\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"color:black\">&nbsp;Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido\n es seguro.</span></div>\n<div style=\"direction:ltr; margin-right:0px; margin-left:0px\"><br />\n</div>\n</div>",
  "display_key": {
    "value": "27589",
    "display_value": "27589"
  },
  "due_by_time": {
    "value": "1753353478772",
    "display_value": "Jul 24, 2025 12:37 PM"
  },
  "is_reopened": false,
  "maintenance": null,
  "subcategory": {
    "id": "10918000001068738",
    "name": "Intercambio ficheros OL"
  },
  "created_time": {
    "value": "1753180676924",
    "display_value": "Jul 22, 2025 12:37 PM"
  },
  "deleted_time": null,
  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "0",
  "assigned_time": {
    "value": "1753180809969",
    "display_value": "Jul 22, 2025 12:40 PM"
  },
  "resolved_time": null,
  "completed_time": null,
  "responded_time": null,
  "approval_status": null,
  "has_attachments": false,
  "unreplied_count": 0,
  "last_updated_time": {
    "value": "1753180835061",
    "display_value": "Jul 22, 2025 12:40 PM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [
    "contactstores@browniespain.com",
    "teresa.nunes@browniespain.com"
  ],
  "has_linked_requests": false,
  "notification_status": null,
  "cancel_flag_comments": null,
  "cancellation_requested": false,
  "is_first_response_overdue": false,
  "request_template_task_ids": [],
  "workflow_instance_details": null,
  "entity_instance_properties": [],
  "first_response_due_by_time": {
    "value": "1753267077848",
    "display_value": "Jul 23, 2025 12:37 PM"
  },
  "request_template_checklist_ids": []
}