#27547 · FONDO DE CAJA
ID interno: 10918000008375057
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
21/7/25, 7:32
Resuelto
21/7/25, 12:19
Actualizado
23/7/25, 12:52
Asignado
Jul 21, 2025 10:01 AM
Respondido
Jul 21, 2025 02:19 PM
Completado
Jul 23, 2025 02:52 PM
First resp. due
Jul 22, 2025 09:32 AM
Due by
Jul 23, 2025 09:32 AM
Tiempo de resolución
4.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días.
Ayer al hacer la adición de caja en el tpv 2, se pusieron los 500 € de rigor ,y al hacer el cierre el efectivo que pone son 1000€ …. Nos podéis decir a que es debido por favor
Acabo de hacer la adición a caja en el tpv 2 y he metido los 500€ de momento todo bien…..
Buena semana.
Esperamos vuestra contestación.
Un saludo
Team Fuenca.
Resolución
Buenas tardes
Lo hemos corregido a nivel contable y no hemos observado que estuviera algo mal puesto o diera error, esta noche si vuelve a suceder por favor avisadnos.
Un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Buenas tardes<br /></div><div><br /></div><div>Lo hemos corregido a nivel contable y no hemos observado que estuviera algo mal puesto o diera error, esta noche si vuelve a suceder por favor avisadnos.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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