#27537 · ajuste de stock
ID interno: 10918000008319845
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Procedimientos BC
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
19/7/25, 9:16
Resuelto
21/7/25, 6:48
Actualizado
23/7/25, 6:52
Asignado
Jul 21, 2025 08:21 AM
Respondido
Jul 21, 2025 08:48 AM
Completado
Jul 23, 2025 08:52 AM
First resp. due
Jul 22, 2025 08:00 AM
Due by
Jul 23, 2025 08:00 AM
Tiempo de resolución
45.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días , no podemos hacer el ajuste de stock
Salta el mensaje “la operación no se puede completar porque otro usuario bloqueo un registro de la tabla”
Hemos intentado varias veces borrando y volviendo a intentar pero sigue saliendo el mismo mensaje. Si podéis ayudarnos con eso,gracias.
Resolución
JSON crudo (detalle completo)
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