#27517 · Incidencia ticket Oviedo
ID interno: 10918000008319535
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Configuración Local
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
18/7/25, 9:06
Resuelto
18/7/25, 10:21
Actualizado
20/7/25, 11:11
Asignado
Jul 18, 2025 12:20 PM
Respondido
Jul 18, 2025 12:21 PM
Completado
Jul 20, 2025 01:11 PM
First resp. due
Jul 21, 2025 11:06 AM
Due by
Jul 22, 2025 11:06 AM
Tiempo de resolución
1.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
Ayer por la tarde una clienta nos intentaba devolver una prenda comprada en Oviedo y nos aparecía este mensaje "Tienda no existe. Cambios de identificación y valores No.=M007079", es la segunda vez que nos pasa esta semana (el otro día con ticket de Cantabria).
Os adjunto el ticket y el mensaje que nos aparecía.
No sé si será algún problema del sistema, ya nos decís.
Un saludo.
De: Paula Morales Camacho <2paulamorales7@gmail.com>
Enviado: viernes, 18 de julio de 2025 11:02
Para: Aqua <aqua@browniespain.com>
Asunto: EXT: Ticket Oviedo
Enviado: viernes, 18 de julio de 2025 11:02
Para: Aqua <aqua@browniespain.com>
Asunto: EXT: Ticket Oviedo
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Enviado desde mi iPhone
Resolución
Hola,
Ya deberías poder utilizar tickets de Oviedo.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya deberías poder utilizar tickets de Oviedo.</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div>",
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