#27467 · Infinity pay
ID interno: 10918000008309373
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
16/7/25, 15:57
Resuelto
17/7/25, 10:36
Actualizado
19/7/25, 11:11
Asignado
Jul 17, 2025 08:03 AM
Respondido
Jul 17, 2025 12:36 PM
Completado
Jul 19, 2025 01:11 PM
First resp. due
Jul 17, 2025 05:57 PM
Due by
Jul 18, 2025 05:57 PM
Tiempo de resolución
18.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola Eliana
Te paso las fotos como estuvimos hablando de la clienta de Lagasca que dice que se le ha cobrado 2 veces .
También lo que le aparece en su banco
Un saludo
Gracias
Enviado desde mi iPhone
Resolución
Hola Luci
Efectivamente he comprobado y el cobro no se efectuó al ser una tarjeta con un banco de una moneda extranjera tardara en corregirse el importe pero te adjunto los movimientos donde comprueba que no se le efectuó el cobro.
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