#27448 · INVENTARIO BAJO PALMA DE MALLORCA
ID interno: 10918000008309159
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Inventarios
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
16/7/25, 8:21
Resuelto
17/7/25, 8:50
Actualizado
19/7/25, 9:10
Asignado
Jul 17, 2025 07:57 AM
Respondido
Jul 17, 2025 10:50 AM
Completado
Jul 19, 2025 11:10 AM
First resp. due
Jul 17, 2025 10:21 AM
Due by
Jul 18, 2025 10:21 AM
Tiempo de resolución
24.5 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días Eliana,
Hoy hemos realizado el inventario y ha salido muy bajo, en Zebra salía un 98,3% me parece, y en la web de IDCloud ha bajado al 94% ya que han aparecido muchos positivos que no entendemos (de cantidades grandes).
¿Puedes validarnos el inventario?
En Zebra no sale ningún bulto de central pendiente de recepcionar y creemos haberlo hecho correctamente en todas las recepciones de mercancía, ya que nos aseguramos.
En TPV ya hemos eliminado los bultos pendientes que nos mandaste ayer, pero ahora aparecen también unos de mayo, no entendemos tampoco el motivo.
Alguna vez nos ha pasado que limpiamos albaranes y después aparecen otros que son antiguos.
Muchas gracias
Resolución
Ticket cerrado.
JSON crudo (detalle completo)
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"first_name": "Eliana",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7804130302569059307_parse_2089831102939810280\">\n<div class=\"x_111564539WordSection1\">\n<p class=\"MsoNormal\">Buenos días Eliana, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hoy hemos realizado el inventario y ha salido muy bajo, en Zebra salía un 98,3% me parece, y en la web de IDCloud ha bajado al 94% ya que han aparecido muchos positivos que no entendemos (de cantidades grandes).\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">¿Puedes validarnos el inventario?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">En Zebra no sale ningún bulto de central pendiente de recepcionar y creemos haberlo hecho correctamente en todas las recepciones de mercancía, ya que nos aseguramos.</p>\n<p class=\"MsoNormal\">En TPV ya hemos eliminado los bultos pendientes que nos mandaste ayer, pero ahora aparecen también unos de mayo, no entendemos tampoco el motivo.</p>\n<p class=\"MsoNormal\">Alguna vez nos ha pasado que limpiamos albaranes y después aparecen otros que son antiguos.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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