#27387 · Incidencia datafono InfinityPay
ID interno: 10918000008291385
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Datáfonos
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
14/7/25, 8:32
Resuelto
14/7/25, 12:47
Actualizado
16/7/25, 13:09
Asignado
Jul 14, 2025 11:05 AM
Respondido
Jul 14, 2025 02:47 PM
Completado
Jul 16, 2025 03:09 PM
First resp. due
Jul 15, 2025 10:32 AM
Due by
Jul 16, 2025 10:32 AM
Tiempo de resolución
4.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
A día de hoy al realizar una venta, el datafono de InfinityPay no ha funcionado, la pantalla del dispositivo se quedaba en negro sin hacer ninguna función.
Al llamar a soporte, hemos reiniciado tanto el TPV1 como el cableado del datafono, haciendo que finalmente funcione correctamente.
Al desconectar el cable del dispositivo que llega al TPV, hemos visto que el cable esta pelado.
¿Podemos solicitar un nuevo cable para su sustitución?
Un saludo,
Judith
La Roca Village
Brownie Spain
Resolución
Hola,
Ya deberías poder utilizar el datafono.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya deberías poder utilizar el datafono.</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div>",
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