#27354 · ZOHO
ID interno: 10918000008263001
Estado
Cerrada
Prioridad
Baja
Urgencia
Baja
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Others
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Petición
Creado
11/7/25, 10:22
Resuelto
14/7/25, 12:41
Actualizado
16/7/25, 13:09
Asignado
Jul 14, 2025 02:37 PM
Respondido
Jul 14, 2025 02:41 PM
Completado
Jul 16, 2025 03:09 PM
First resp. due
—
Due by
—
Tiempo de resolución
74.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Hola, muy buenos días,
No estoy pudiendo ecceder a Zoho, porque cada vez que intento entrar me pide que me notifique en el Authenticator OneOuth, ya lo he instalado y vuelto a instalar, pero no consigo acceder para poder autenticar que soy yo. No sé si se debe a que ha cambiado de
móvil, ya que me robaran el anterior.
Necesitaría que me ayudaran, ya que es una herramienta de trabajo fundamental. El correo que utilizo para acceder a Zoho es patricia.duarte@browniespain.com.
Tengo la contraseña de acesso conmigo, en caso de que sea necesario.
Muchísimas gracias por su atención.
Ana PAtricia Duarte
Resolución
Hola Patricia,
Hemos eliminado la cuenta, people te enviara de nuevo el mail para hacer la cuenta de 0 en la plataforma de Zoho.
Saludos,
Marc
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div>Hola Patricia,<br /></div><div><br /></div><div>Hemos eliminado la cuenta, people te enviara de nuevo el mail para hacer la cuenta de 0 en la plataforma de Zoho.<br /></div><div><br /></div><div>Saludos,<br /></div><div>Marc<br /></div><div><br /></div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_5804075360102797297_parse_4875536473897857817\">\n<div class=\"x_1018120881elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHola, muy buenos días, </div>\n<div class=\"x_1018120881elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nNo estoy pudiendo ecceder a Zoho, porque cada vez que intento entrar me pide que me notifique en el Authenticator OneOuth, ya lo he instalado y vuelto a instalar, pero no consigo acceder para poder autenticar que soy yo. No sé si se debe a que ha cambiado de\n móvil, ya que me robaran el anterior.</div>\n<div class=\"x_1018120881elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<h2 class=\"x_1018120881elementToProof\" style=\"margin-top:2pt; font-family:"Aptos Display"; font-size:13pt; font-weight:normal; color:rgb(24, 90, 189)\">\n<span style=\"color:rgb(0, 0, 0)\">Necesitaría que me ayudaran, ya que es una herramienta de trabajo fundamental. El correo que utilizo para acceder a Zoho es\n<i>patricia.duarte</i></span><span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><i>@browniespain.com</i>.</span></h2>\n<div class=\"x_1018120881elementToProof\" style=\"margin-top:2pt; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nTengo la contraseña de acesso conmigo, en caso de que sea necesario.</div>\n<div class=\"x_1018120881elementToProof\" style=\"margin-top:2pt; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1018120881elementToProof\" style=\"margin-top:2pt; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1018120881elementToProof\" style=\"margin-top:2pt; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nMuchísimas gracias por su atención.</div>\n<div class=\"x_1018120881elementToProof\" style=\"margin-top:2pt; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nAna PAtricia Duarte </div>\n<div class=\"x_1018120881elementToProof\" style=\"margin-top:2pt; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n </div>\n</div>",
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