#27310 · EXT: Re: Brownie TLV
ID interno: 10918000008235223
Estado
Cerrada
Prioridad
Normal
Urgencia
Baja
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Pantallas/Contenidos
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 2 - Técnico interno
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
10/7/25, 7:12
Resuelto
22/7/25, 8:29
Actualizado
24/7/25, 8:53
Asignado
Jul 14, 2025 02:47 PM
Respondido
Jul 14, 2025 02:47 PM
Completado
Jul 24, 2025 10:53 AM
First resp. due
Jul 11, 2025 09:12 AM
Due by
Jul 14, 2025 09:12 AM
Tiempo de resolución
289.3 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Hi,
In the shops that we set up, there is no an specific port on the switch to connect the pc.
We usually try to connect from port number 20 or higher.
I think you should to talk with @Service Desk Brownie because as I said in the previous mail, we didn't install this shop so we don't have enough information to do a recomendation.
Keep in touch
Thanks
Ángel Moreno
Retail content Manager
amoreno@instronic.com
627999186
Headquarters
C/Vilamajor, 21
08410 - Vilanova del Vallès
instronic.com
Aviso legal:
Este correo electrónico y, en su caso, cualquier archivo adjunto al mismo, contiene información de carácter confidencial exclusivamente dirigida a su destinatario. Queda prohibida su divulgación, copia o distribución a terceros sin la previa autorización escrita
de INSTRONIC 2000 S.L.
En el caso de haber recibido este correo electrónico por error, por favor, elimínalo de inmediato y rogamos nos notifique esta circunstancia mediante reenvío a la dirección electrónica del remitente.
De conformidad con lo establecido en las normativas vigentes de Protección de Datos a nivel nacional y europeo, INSTRONIC 2000 S.L garantiza la adopción de las medidas técnicas y organizativas necesarias para asegurar el tratamiento confidencial de los datos
de carácter personal.
Así mismo le informamos que su dirección de email ha sido recabada del propio interesado o de fuentes de acceso público, y está incluida en nuestros ficheros con la finalidad de mantener contacto con usted para el envío de comunicaciones sobre nuestros productos
y servicios mientras exista un interés mutuo para ello o una relación negocial o contractual.
No obstante, usted puede ejercer sus derechos de acceso, rectificación y supresión de sus datos, así como los derechos de limitación, portabilidad y oposición a su tratamiento o solicitar más información sobre nuestra política de privacidad utilizando la siguiente información:
Responsable: INSTRONIC 2000 S.L
Dirección: C/ VILAMAJOR 21, 08410 – VILANOVA DEL VALLÉS
Teléfono: 938405180E-mail: lopd@instronic.com
Página web: http://www.instronic.com
Si considera que el tratamiento no se ajusta a la normativa vigente de Protección de Datos, podrá presentar una reclamación ante la autoridad de control: Agencia Española de Protección de Datos (https://www.agpd.es)
From:
Dror Golan - Golan Systems <dror@golansystems.co.il>
Date: Thursday, 10 July 2025 at 06:27
To: Contenidos Instronic <contenidos@instronic.com>
Cc: Dan Bar-Lev <dan@alpa-a.co.il>
Subject: RE: Brownie TLV
ATTENTION: This message comes from an external sender: be careful with links and attachments.
Hi Instronic,
Gentle reminder.
What ports does your PC use to connect to the platform?
Regards,
|
|
Dror Golan Golan Systems AV ltd Hayarkon 39, Bnei Brak Tel: +972 (0) 3 9237177 Email: Dror@golansystems.co.il Web: www.doorbird.co.il |
|
דרור גולן גולן מערכות בע"מ הירקון 39, בני ברק 03-9237177 |
From: Dror Golan - Golan Systems
Sent: Wednesday, July 9, 2025 7:10 AM
To: Contenidos Instronic <contenidos@instronic.com>
Cc: Dan Bar-Lev <dan@alpa-a.co.il>
Subject: RE: Brownie TLV
Hi Instronic,
What ports does your PC use to connect to the platform?
Please advise.
Regards,
|
|
Dror Golan Golan Systems AV ltd Hayarkon 39, Bnei Brak Tel: +972 (0) 3 9237177 Email: Dror@golansystems.co.il Web: www.doorbird.co.il |
|
דרור גולן גולן מערכות בע"מ הירקון 39, בני ברק 03-9237177 |
From: Contenidos Instronic <contenidos@instronic.com>
Sent: Tuesday, July 8, 2025 2:44 PM
To: Dror Golan - Golan Systems <dror@golansystems.co.il>
Cc: Dan Bar-Lev <dan@alpa-a.co.il>
Subject: Re: Brownie TLV
Hello,
We didn't set up the installation so I think we can't help you in this way.
Keep in touch
Thanks
Ángel Moreno
Retail content Manager
amoreno@instronic.com
627999186
Headquarters
C/Vilamajor, 21
08410 - Vilanova del Vallès
instronic.com
Aviso legal:
Este correo electrónico y, en su caso, cualquier archivo adjunto al mismo, contiene información de carácter confidencial exclusivamente dirigida a su destinatario. Queda prohibida su divulgación, copia o distribución a terceros sin la previa autorización escrita
de INSTRONIC 2000 S.L.
En el caso de haber recibido este correo electrónico por error, por favor, elimínalo de inmediato y rogamos nos notifique esta circunstancia mediante reenvío a la dirección electrónica del remitente.
De conformidad con lo establecido en las normativas vigentes de Protección de Datos a nivel nacional y europeo, INSTRONIC 2000 S.L garantiza la adopción de las medidas técnicas y organizativas necesarias para asegurar el tratamiento confidencial de los datos
de carácter personal.
Así mismo le informamos que su dirección de email ha sido recabada del propio interesado o de fuentes de acceso público, y está incluida en nuestros ficheros con la finalidad de mantener contacto con usted para el envío de comunicaciones sobre nuestros productos
y servicios mientras exista un interés mutuo para ello o una relación negocial o contractual.
No obstante, usted puede ejercer sus derechos de acceso, rectificación y supresión de sus datos, así como los derechos de limitación, portabilidad y oposición a su tratamiento o solicitar más información sobre nuestra política de privacidad utilizando la siguiente información:
Responsable: INSTRONIC 2000 S.L
Dirección: C/ VILAMAJOR 21, 08410 – VILANOVA DEL VALLÉS
Teléfono: 938405180E-mail: lopd@instronic.com
Página web: http://www.instronic.com
Si considera que el tratamiento no se ajusta a la normativa vigente de Protección de Datos, podrá presentar una reclamación ante la autoridad de control: Agencia Española de Protección de Datos (https://www.agpd.es)
From:
Dror Golan - Golan Systems <dror@golansystems.co.il>
Date: Sunday, 6 July 2025 at 10:12
To: Contenidos Instronic <contenidos@instronic.com>
Cc: Dan Bar-Lev <dan@alpa-a.co.il>
Subject: RE: Brownie TLV
ATTENTION: This message comes from an external sender: be careful with links and attachments.
Hi Instronic,
Thank you for your email.
We made changes to our network to enhance its security and reduce vulnerability to cyber threats.
May you be so kind and share network requirements / ports configuration?
We will make sure to follow your guidelines.
Regards,
|
|
Dror Golan Golan Systems AV ltd Hayarkon 39, Bnei Brak Tel: +972 (0) 3 9237177 Email: Dror@golansystems.co.il Web: www.doorbird.co.il |
|
דרור גולן גולן מערכות בע"מ הירקון 39, בני ברק 03-9237177 |
Resolución
JSON crudo (detalle completo)
{
"id": "10918000008235223",
"sla": {
"id": "10918000000164165",
"name": "SLA Soporte HQ"
},
"mode": {
"id": "10918000000168268",
"name": "CAU",
"internal_name": "CAU"
},
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"tags": [],
"group": {
"id": "10918000000199875",
"name": "Brownie (HQ)",
"site": {
"id": "10918000000794001"
},
"deleted": false
},
"level": {
"id": "10918000000168256",
"name": "Nivel 2 - Técnico interno"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000008029",
"name": "Cerrada",
"color": "#006600",
"stop_timer": false,
"in_progress": false,
"internal_name": "Closed"
},
"is_read": true,
"subject": "EXT: Re: Brownie TLV",
"urgency": {
"id": "10918000000168312",
"name": "Baja"
},
"category": {
"id": "10918000000193262",
"name": "Hardware",
"deleted": false
},
"email_cc": [
"dan@alpa-a.co.il",
"ncardoso@instronic.com"
],
"email_to": [
"dror@golansystems.co.il",
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000000301933",
"name": "Contenidos Instronic",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "contenidos@instronic.com",
"sms_mail": null,
"job_title": null,
"last_name": null,
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "Contenidos Instronic",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": null,
"display_id": "27310",
"is_overdue": true,
"is_trashed": false,
"message_id": "<GV1PR08MB8617FFBCF8A5152323C11CF2C048A@GV1PR08MB8617.eurprd08.prod.outlook.com>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div>Cerramos caso, 10 dias despues no tenemos respuesta de Tel Aviv<br /></div></div>",
"submitted_by": {
"id": "10918000000166918",
"name": "Marc Giné",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": "",
"mobile": "",
"email_id": "marc.gine@browniespain.com",
"sms_mail": null,
"job_title": "Systems Technician",
"last_name": "Giné",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083440122&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Marc",
"user_scope": "internal_user",
"employee_id": "mgine",
"is_vip_user": true,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1753172960857",
"display_value": "Jul 22, 2025 10:29 AM"
}
},
"technician": {
"id": "10918000000166918",
"name": "Marc Giné",
"site": {
"id": "10918000000794001"
},
"phone": "",
"mobile": "",
"email_id": "marc.gine@browniespain.com",
"sms_mail": null,
"job_title": "Systems Technician",
"last_name": "Giné",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083440122&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "Marc",
"user_scope": "internal_user",
"employee_id": "mgine",
"is_vip_user": true,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": "No"
},
"attachments": [],
"description": "\n\n\n\n<div style=\"\" class=\"zm_4527243489802032051_parse_5054534637685573266\">\n<div class=\"x_1981052363WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Hi,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">In the shops that we set up, there is no an specific port on the switch to connect the pc.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">We usually try to connect from port number 20 or higher.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">I think you should to talk with\n<a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_1981052363OWAAM4B94B939F543ED4DA17B453A42EE9E21\" href=\"mailto:soporte@browniespain.com\">\n<span style=\"font-family:"Calibri", sans-serif; text-decoration:none\">@Service Desk Brownie</span></a> because as I said in the previous mail, we didn't install this shop so we don't have enough information to do a recomendation.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\" style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Keep in touch</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\" style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\" style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Thanks\n</span><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><img border=\"0\" width=\"188\" height=\"96\" style=\"width:1.9583in; height:1in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465136&ACTION=FILE\" alt=\"Shape\n\nDescription automatically generated with medium confidence\"><br />\n<br />\nÁngel Moreno<br />\nRetail content Manager<br />\n <br />\namoreno@instronic.com<br />\n627999186<br />\n <br />\nHeadquarters<br />\nC/Vilamajor, 21<br />\n08410 - Vilanova del Vallès<br />\n <br />\ninstronic.com</span><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"><img border=\"0\" width=\"35\" height=\"35\" style=\"width:0.3645in; height:0.3645in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465137&ACTION=FILE\" alt=\"Icon\n\nDescription automatically generated\"><img border=\"0\" width=\"33\" height=\"33\" style=\"width:0.3437in; height:0.3437in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465138&ACTION=FILE\" alt=\"signature_3361082769\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\"> <br />\nAviso legal:<br />\nEste correo electrónico y, en su caso, cualquier archivo adjunto al mismo, contiene información de carácter confidencial exclusivamente dirigida a su destinatario. Queda prohibida su divulgación, copia o distribución a terceros sin la previa autorización escrita\n de INSTRONIC 2000 S.L. <br />\nEn el caso de haber recibido este correo electrónico por error, por favor, elimínalo de inmediato y rogamos nos notifique esta circunstancia mediante reenvío a la dirección electrónica del remitente.<br />\nDe conformidad con lo establecido en las normativas vigentes de Protección de Datos a nivel nacional y europeo, INSTRONIC 2000 S.L garantiza la adopción de las medidas técnicas y organizativas necesarias para asegurar el tratamiento confidencial de los datos\n de carácter personal.<br />\nAsí mismo le informamos que su dirección de email ha sido recabada del propio interesado o de fuentes de acceso público, y está incluida en nuestros ficheros con la finalidad de mantener contacto con usted para el envío de comunicaciones sobre nuestros productos\n y servicios mientras exista un interés mutuo para ello o una relación negocial o contractual.<br />\nNo obstante, usted puede ejercer sus derechos de acceso, rectificación y supresión de sus datos, así como los derechos de limitación, portabilidad y oposición a su tratamiento o solicitar más información sobre nuestra política de privacidad utilizando la siguiente información:<br />\nResponsable: INSTRONIC 2000 S.L<br />\nDirección: </span><span lang=\"ES\" style=\"font-size:9pt; font-family:Helvetica; color:black\">C/ VILAMAJOR 21, 08410 – VILANOVA DEL VALLÉS</span><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\nTeléfono: 938405180E-mail: lopd@instronic.com<br />\nPágina web: http://www.instronic.com <br />\nSi considera que el tratamiento no se ajusta a la normativa vigente de Protección de Datos, podrá presentar una reclamación ante la autoridad de control: Agencia Española de Protección de Datos (https://www.agpd.es)</span><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"></span></p>\n</div>\n</div>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div style=\"border:none; border-top:solid rgb(181, 196, 223) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><b><span style=\"font-size:12pt; font-family:"Calibri", sans-serif; color:black\">From:\n</span></b><span style=\"font-size:12pt; font-family:"Calibri", sans-serif; color:black\">Dror Golan - Golan Systems <dror@golansystems.co.il><br />\n<b>Date: </b>Thursday, 10 July 2025 at 06:27<br />\n<b>To: </b>Contenidos Instronic <contenidos@instronic.com><br />\n<b>Cc: </b>Dan Bar-Lev <dan@alpa-a.co.il><br />\n<b>Subject: </b>RE: Brownie TLV</span></p>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-family:"Tahoma", sans-serif; color:rgb(156, 101, 0)\">ATTENTION:\n</span><span style=\"font-family:"Tahoma", sans-serif; color:black\">This message comes from an external sender: be careful with links and attachments.\n</span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Hi Instronic,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Gentle reminder.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">What ports does your PC use to connect to the platform?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"><br />\nRegards,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span></p>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span></p>\n<div align=\"center\">\n<table class=\"x_1981052363MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"633\" style=\"width:474.75pt; border-collapse:collapse\">\n<tbody>\n<tr style=\"height:84.15pt\">\n<td width=\"124\" valign=\"top\" style=\"width:93.3pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\"><img border=\"0\" width=\"114\" height=\"114\" style=\"width:1.1875in; height:1.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465139&ACTION=FILE\"></p>\n</td>\n<td width=\"216\" valign=\"top\" style=\"width:161.85pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><b><span style=\"font-size:14pt; font-family:"Arial", sans-serif\">Dror Golan</span></b></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Golan Systems AV ltd</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Hayarkon 39, Bnei Brak</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Tel: +972 (0) 3 9237177</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Email:\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Dror@golansystems.co.il\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif; color:rgb(5, 99, 193)\">Dror@golansystems.co.il</span></a></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Web:\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.doorbird.co.il\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif; color:rgb(5, 99, 193)\">www.doorbird.co.il</span></a></p>\n</td>\n<td width=\"123\" valign=\"top\" style=\"width:92.15pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center; text-indent:-7.05pt\">\n<img border=\"0\" width=\"112\" height=\"117\" style=\"width:1.1666in; height:1.2187in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465140&ACTION=FILE\"></p>\n</td>\n<td width=\"170\" valign=\"top\" style=\"width:127.6pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<b><span lang=\"HE\" style=\"font-size:14pt; font-family:"Arial", sans-serif\">דרור גולן</span></b><span></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:"Arial", sans-serif\">גולן מערכות בע"מ</span><span></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:"Arial", sans-serif\">הירקון 39, בני ברק</span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:"Arial", sans-serif\">03-9237177</span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span style=\"font-family:"Calibri", sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Dror@golansystems.co.il\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif; color:rgb(5, 99, 193)\"><span>Dror@golansystems.co.il</span></span></a></span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span style=\"font-family:"Calibri", sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.doorbird.co.il\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif; color:rgb(5, 99, 193)\"><span>www.doorbird.co.il</span></span></a></span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\"><span></span><span></span><span lang=\"HE\" style=\"font-size:11pt; font-family:"Arial", sans-serif\"><span></span><span></span> </span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n</div>\n<p class=\"MsoNormal\"><span></span><span></span><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"><span></span><span></span> </span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">From:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Dror Golan - Golan Systems\n<br />\n<b>Sent:</b> Wednesday, July 9, 2025 7:10 AM<br />\n<b>To:</b> Contenidos Instronic <contenidos@instronic.com><br />\n<b>Cc:</b> Dan Bar-Lev <dan@alpa-a.co.il><br />\n<b>Subject:</b> RE: Brownie TLV</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Hi Instronic,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">What ports does your PC use to connect to the platform?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Please advise.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"><br />\nRegards,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span></p>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span></p>\n<div align=\"center\">\n<table class=\"x_1981052363MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"633\" style=\"width:474.75pt; border-collapse:collapse\">\n<tbody>\n<tr style=\"height:84.15pt\">\n<td width=\"124\" valign=\"top\" style=\"width:93.3pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\"><img border=\"0\" width=\"114\" height=\"114\" style=\"width:1.1875in; height:1.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465141&ACTION=FILE\"></p>\n</td>\n<td width=\"216\" valign=\"top\" style=\"width:161.85pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><b><span style=\"font-size:14pt; font-family:"Arial", sans-serif\">Dror Golan</span></b></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Golan Systems AV ltd</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Hayarkon 39, Bnei Brak</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Tel: +972 (0) 3 9237177</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Email:\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Dror@golansystems.co.il\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif; color:rgb(5, 99, 193)\">Dror@golansystems.co.il</span></a></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Web:\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.doorbird.co.il\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif; color:rgb(5, 99, 193)\">www.doorbird.co.il</span></a></p>\n</td>\n<td width=\"123\" valign=\"top\" style=\"width:92.15pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center; text-indent:-7.05pt\">\n<img border=\"0\" width=\"112\" height=\"117\" style=\"width:1.1666in; height:1.2187in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465142&ACTION=FILE\"></p>\n</td>\n<td width=\"170\" valign=\"top\" style=\"width:127.6pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<b><span lang=\"HE\" style=\"font-size:14pt; font-family:"Arial", sans-serif\">דרור גולן</span></b><span></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:"Arial", sans-serif\">גולן מערכות בע"מ</span><span></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:"Arial", sans-serif\">הירקון 39, בני ברק</span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:"Arial", sans-serif\">03-9237177</span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span style=\"font-family:"Calibri", sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Dror@golansystems.co.il\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif; color:rgb(5, 99, 193)\"><span>Dror@gol<span>ansystems.co.il</span></span></span></a></span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span style=\"font-family:"Calibri", sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.doorbird.co.il\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif; color:rgb(5, 99, 193)\"><span>www.doorbird.co.il</span></span></a></span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n</div>\n<p class=\"MsoNormal\"><span lang=\"HE\" style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">From:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Contenidos Instronic <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:contenidos@instronic.com\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">contenidos@instronic.com</span></a><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">>\n<br />\n<b>Sent:</b> Tuesday, July 8, 2025 2:44 PM<br />\n<b>To:</b> Dror Golan - Golan Systems <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dror@golansystems.co.il\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">dror@golansystems.co.il</span></a><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">><br />\n<b>Cc:</b> Dan Bar-Lev <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dan@alpa-a.co.il\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">dan@alpa-a.co.il</span></a><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">><br />\n<b>Subject:</b> Re: Brownie TLV</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Hello,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">We didn't set up the installation so I think we can't help you in this way.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Keep in touch</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Thanks</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><img border=\"0\" width=\"188\" height=\"96\" style=\"width:1.9583in; height:1in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465136&ACTION=FILE\" alt=\"Shape\n\nDescription automatically generated with medium confidence\"></span><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\n<br />\nÁngel Moreno<br />\nRetail content Manager<br />\n <br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:amoreno@instronic.com\"><span style=\"font-size:9pt; font-family:Helvetica\">amoreno@instronic.com</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\n627999186<br />\n <br />\nHeadquarters<br />\nC/Vilamajor, 21<br />\n08410 - Vilanova del Vallès<br />\n <br />\ninstronic.com</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"><img border=\"0\" width=\"35\" height=\"35\" style=\"width:0.3645in; height:0.3645in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465137&ACTION=FILE\" alt=\"Icon\n\nDescription automatically generated\"><img border=\"0\" width=\"33\" height=\"33\" style=\"width:0.3437in; height:0.3437in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465138&ACTION=FILE\" alt=\"signature_2018503427\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\"> <br />\nAviso legal:<br />\nEste correo electrónico y, en su caso, cualquier archivo adjunto al mismo, contiene información de carácter confidencial exclusivamente dirigida a su destinatario. Queda prohibida su divulgación, copia o distribución a terceros sin la previa autorización escrita\n de INSTRONIC 2000 S.L. <br />\nEn el caso de haber recibido este correo electrónico por error, por favor, elimínalo de inmediato y rogamos nos notifique esta circunstancia mediante reenvío a la dirección electrónica del remitente.<br />\nDe conformidad con lo establecido en las normativas vigentes de Protección de Datos a nivel nacional y europeo, INSTRONIC 2000 S.L garantiza la adopción de las medidas técnicas y organizativas necesarias para asegurar el tratamiento confidencial de los datos\n de carácter personal.<br />\nAsí mismo le informamos que su dirección de email ha sido recabada del propio interesado o de fuentes de acceso público, y está incluida en nuestros ficheros con la finalidad de mantener contacto con usted para el envío de comunicaciones sobre nuestros productos\n y servicios mientras exista un interés mutuo para ello o una relación negocial o contractual.<br />\nNo obstante, usted puede ejercer sus derechos de acceso, rectificación y supresión de sus datos, así como los derechos de limitación, portabilidad y oposición a su tratamiento o solicitar más información sobre nuestra política de privacidad utilizando la siguiente información:<br />\nResponsable: INSTRONIC 2000 S.L<br />\nDirección: </span><span lang=\"ES\" style=\"font-size:9pt; font-family:Helvetica; color:black\">C/ VILAMAJOR 21, 08410 – VILANOVA DEL VALLÉS</span><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\nTeléfono: 938405180E-mail: </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lopd@instronic.com\"><span style=\"font-size:9pt; font-family:Helvetica\">lopd@instronic.com</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\nPágina web: </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.instronic.com\"><span style=\"font-size:9pt; font-family:Helvetica\">http://www.instronic.com</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\"> <br />\nSi considera que el tratamiento no se ajusta a la normativa vigente de Protección de Datos, podrá presentar una reclamación ante la autoridad de control: Agencia Española de Protección de Datos (</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.agpd.es\"><span style=\"font-size:9pt; font-family:Helvetica\">https://www.agpd.es</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\">)</span></p>\n</div>\n</div>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div style=\"border:none; border-top:solid rgb(181, 196, 223) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><b><span style=\"font-size:12pt; font-family:"Calibri", sans-serif; color:black\">From:\n</span></b><span style=\"font-size:12pt; font-family:"Calibri", sans-serif; color:black\">Dror Golan - Golan Systems <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dror@golansystems.co.il\"><span style=\"font-size:12pt; font-family:"Calibri", sans-serif\">dror@golansystems.co.il</span></a><span style=\"font-size:12pt; font-family:"Calibri", sans-serif; color:black\">><br />\n<b>Date: </b>Sunday, 6 July 2025 at 10:12<br />\n<b>To: </b>Contenidos Instronic <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:contenidos@instronic.com\"><span style=\"font-size:12pt; font-family:"Calibri", sans-serif\">contenidos@instronic.com</span></a><span style=\"font-size:12pt; font-family:"Calibri", sans-serif; color:black\">><br />\n<b>Cc: </b>Dan Bar-Lev <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dan@alpa-a.co.il\"><span style=\"font-size:12pt; font-family:"Calibri", sans-serif\">dan@alpa-a.co.il</span></a><span style=\"font-size:12pt; font-family:"Calibri", sans-serif; color:black\">><br />\n<b>Subject: </b>RE: Brownie TLV</span></p>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-family:"Tahoma", sans-serif; color:rgb(156, 101, 0)\">ATTENTION:\n</span><span style=\"font-family:"Tahoma", sans-serif; color:black\">This message comes from an external sender: be careful with links and attachments.\n</span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Hi Instronic,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Thank you for your email.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">We made changes to our network to enhance its security and reduce vulnerability to cyber threats</span><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">May you be so kind and share network requirements / ports configuration?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">We will make sure to follow your guidelines.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Regards,</span></p>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"> </span></p>\n<div align=\"center\">\n<table class=\"x_1981052363MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"633\" style=\"width:474.75pt; border-collapse:collapse\">\n<tbody>\n<tr style=\"height:84.15pt\">\n<td width=\"124\" valign=\"top\" style=\"width:93.3pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\"><img border=\"0\" width=\"114\" height=\"114\" style=\"width:1.1875in; height:1.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465143&ACTION=FILE\"></p>\n</td>\n<td width=\"216\" valign=\"top\" style=\"width:161.85pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><b><span style=\"font-size:14pt; font-family:"Arial", sans-serif\">Dror Golan</span></b></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Golan Systems AV ltd</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Hayarkon 39, Bnei Brak</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Tel: +972 (0) 3 9237177</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Email:\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Dror@golansystems.co.il\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif; color:rgb(5, 99, 193)\">Dror@golansystems.co.il</span></a></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif\">Web:\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.doorbird.co.il\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif; color:rgb(5, 99, 193)\">www.doorbird.co.il</span></a></p>\n</td>\n<td width=\"123\" valign=\"top\" style=\"width:92.15pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center; text-indent:-7.05pt\">\n<img border=\"0\" width=\"112\" height=\"117\" style=\"width:1.1666in; height:1.2187in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465144&ACTION=FILE\"></p>\n</td>\n<td width=\"170\" valign=\"top\" style=\"width:127.6pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<b><span lang=\"HE\" style=\"font-size:14pt; font-family:"Arial", sans-serif\">דרור גולן</span></b><span></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:"Arial", sans-serif\">גולן מערכות בע"מ</span><span></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:"Arial", sans-serif\">הירקון 39, בני ברק</span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:"Arial", sans-serif\">03-9237177</span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span style=\"font-family:"Calibri", sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Dror@golansystems.co.il\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif; color:rgb(5, 99, 193)\"><span>Dror@golansystems.co.il</span></span></a></span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span style=\"font-family:"Calibri", sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.doorbird.co.il\"><span style=\"font-size:11pt; font-family:"Arial", sans-serif; color:rgb(5, 99, 193)\">www.doorbird.co.il</span></a></span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\"><span></span><span></span><span lang=\"HE\" style=\"font-size:11pt; font-family:"Arial", sans-serif\"><span></span><span></span> </span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n</div>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span></span><span></span><span style=\"font-size:11pt; font-family:"Arial", sans-serif\"><span></span><span></span> </span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span lang=\"HE\" style=\"font-size:12pt; font-family:"Times New Roman", serif\"> </span></p>\n<div id=\"x_1981052363mail-editor-reference-message-container\">\n<div>\n<div>\n<div style=\"border:none; border-top:solid rgb(181, 196, 223) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><b><span style=\"font-size:12pt; color:black\">From:\n</span></b><span style=\"font-size:12pt; color:black\">Contenidos Instronic <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:contenidos@instronic.com\"><span style=\"font-size:12pt\">contenidos@instronic.com</span></a><span style=\"font-size:12pt; color:black\">><br />\n<b>Date: </b>Tuesday, 1 July 2025 at 12:18<br />\n<b>To: </b>Dan Bar-Lev <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dan@alpa-a.co.il\"><span style=\"font-size:12pt\">dan@alpa-a.co.il</span></a><span style=\"font-size:12pt; color:black\">><br />\n<b>Cc: </b>Dror Golan - Golan Systems <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dror@golansystems.co.il\"><span style=\"font-size:12pt\">dror@golansystems.co.il</span></a><span style=\"font-size:12pt; color:black\">>, Gal Salomon <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:gal.sa@alpa-cosmetics.co.il\"><span style=\"font-size:12pt\">gal.sa@alpa-cosmetics.co.il</span></a><span style=\"font-size:12pt; color:black\">><br />\n<b>Subject: </b>Re: Brownie TLV</span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Hello Dan,</span></p>\n<p class=\"MsoNormal\"><span></span><span></span><span lang=\"HE\" style=\"font-size:11pt; font-family:"Calibri", sans-serif\"><span></span><span></span> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">We have checked the screen and the player, and the pc seems to have connection with the platform although we can’t acces it remotely.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Could you restart the shop player?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Keep in touch</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Thanks</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><img border=\"0\" width=\"188\" height=\"96\" style=\"width:1.9583in; height:1in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465136&ACTION=FILE\" alt=\"Shape\n\nDescription automatically generated with medium confidence\"></span><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\n<br />\nÁngel Moreno<br />\nRetail content Manager<br />\n <br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:amoreno@instronic.com\"><span style=\"font-size:9pt; font-family:Helvetica\">amoreno@instronic.com</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\n627999186<br />\n <br />\nHeadquarters<br />\nC/Vilamajor, 21<br />\n08410 - Vilanova del Vallès<br />\n <br />\ninstronic.com</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"><img border=\"0\" width=\"35\" height=\"35\" style=\"width:0.3645in; height:0.3645in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465137&ACTION=FILE\" alt=\"Icon\n\nDescription automatically generated\"><img border=\"0\" width=\"33\" height=\"33\" style=\"width:0.3437in; height:0.3437in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465138&ACTION=FILE\" alt=\"signature_1645502937\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\"> <br />\nAviso legal:<br />\nEste correo electrónico y, en su caso, cualquier archivo adjunto al mismo, contiene información de carácter confidencial exclusivamente dirigida a su destinatario. Queda prohibida su divulgación, copia o distribución a terceros sin la previa autorización escrita\n de INSTRONIC 2000 S.L. <br />\nEn el caso de haber recibido este correo electrónico por error, por favor, elimínalo de inmediato y rogamos nos notifique esta circunstancia mediante reenvío a la dirección electrónica del remitente.<br />\nDe conformidad con lo establecido en las normativas vigentes de Protección de Datos a nivel nacional y europeo, INSTRONIC 2000 S.L garantiza la adopción de las medidas técnicas y organizativas necesarias para asegurar el tratamiento confidencial de los datos\n de carácter personal.<br />\nAsí mismo le informamos que su dirección de email ha sido recabada del propio interesado o de fuentes de acceso público, y está incluida en nuestros ficheros con la finalidad de mantener contacto con usted para el envío de comunicaciones sobre nuestros productos\n y servicios mientras exista un interés mutuo para ello o una relación negocial o contractual.<br />\nNo obstante, usted puede ejercer sus derechos de acceso, rectificación y supresión de sus datos, así como los derechos de limitación, portabilidad y oposición a su tratamiento o solicitar más información sobre nuestra política de privacidad utilizando la siguiente información:<br />\nResponsable: INSTRONIC 2000 S.L<br />\nDirección: </span><span lang=\"ES\" style=\"font-size:9pt; font-family:Helvetica; color:black\">C/ VILAMAJOR 21, 08410 – VILANOVA DEL VALLÉS</span><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\nTeléfono: 938405180E-mail: </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lopd@instronic.com\"><span style=\"font-size:9pt; font-family:Helvetica\">lopd@instronic.com</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\nPágina web: </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.instronic.com\"><span style=\"font-size:9pt; font-family:Helvetica\">http://www.instronic.com</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\"> <br />\nSi considera que el tratamiento no se ajusta a la normativa vigente de Protección de Datos, podrá presentar una reclamación ante la autoridad de control: Agencia Española de Protección de Datos (</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.agpd.es\"><span style=\"font-size:9pt; font-family:Helvetica\">https://www.agpd.es</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\">)</span></p>\n</div>\n</div>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div style=\"border:none; border-top:solid rgb(181, 196, 223) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><b><span style=\"font-size:12pt; font-family:"Calibri", sans-serif; color:black\">From:\n</span></b><span style=\"font-size:12pt; font-family:"Calibri", sans-serif; color:black\">Dan Bar-Lev <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dan@alpa-a.co.il\"><span style=\"font-size:12pt; font-family:"Calibri", sans-serif\">dan@alpa-a.co.il</span></a><span style=\"font-size:12pt; font-family:"Calibri", sans-serif; color:black\">><br />\n<b>Date: </b>Tuesday, 1 July 2025 at 10:44<br />\n<b>To: </b>Contenidos Instronic <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:contenidos@instronic.com\"><span style=\"font-size:12pt; font-family:"Calibri", sans-serif\">contenidos@instronic.com</span></a><span style=\"font-size:12pt; font-family:"Calibri", sans-serif; color:black\">><br />\n<b>Cc: </b>Dror Golan - Golan Systems <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dror@golansystems.co.il\"><span style=\"font-size:12pt; font-family:"Calibri", sans-serif\">dror@golansystems.co.il</span></a><span style=\"font-size:12pt; font-family:"Calibri", sans-serif; color:black\">>,\n Gal Salomon <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:gal.sa@alpa-cosmetics.co.il\"><span style=\"font-size:12pt; font-family:"Calibri", sans-serif\">gal.sa@alpa-cosmetics.co.il</span></a><span style=\"font-size:12pt; font-family:"Calibri", sans-serif; color:black\">><br />\n<b>Subject: </b>Brownie TLV</span></p>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-family:"Tahoma", sans-serif; color:rgb(156, 101, 0)\">ATTENTION:\n</span><span style=\"font-family:"Tahoma", sans-serif; color:black\">This message comes from an external sender: be careful with links and attachments.\n</span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\">Hi </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\">I would like to notify you that the big screen in the store is not playing any video now. Can you please check?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\">Thank you very much,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\">Dan</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\">Get </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/GetOutlookForMac\"><span style=\"font-size:12pt; color:blue\">Outlook for Mac\n</span></a></p>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
"display_key": {
"value": "27310",
"display_value": "27310"
},
"due_by_time": {
"value": "1752477179627",
"display_value": "Jul 14, 2025 09:12 AM"
},
"is_reopened": false,
"maintenance": null,
"subcategory": {
"id": "10918000000678193",
"name": "Pantallas/Contenidos"
},
"closure_info": {
"closure_code": {
"id": "10918000000044009",
"name": "No Reproducible"
},
"closure_comments": "Aged request was closed",
"requester_ack_comments": "Aged request was closed",
"requester_ack_resolution": false
},
"created_time": {
"value": "1752131579209",
"display_value": "Jul 10, 2025 09:12 AM"
},
"deleted_time": null,
"is_escalated": true,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "92100000",
"assigned_time": {
"value": "1752497221671",
"display_value": "Jul 14, 2025 02:47 PM"
},
"resolved_time": {
"value": "1753172982125",
"display_value": "Jul 22, 2025 10:29 AM"
},
"completed_time": {
"value": "1753347181548",
"display_value": "Jul 24, 2025 10:53 AM"
},
"responded_time": {
"value": "1752497255312",
"display_value": "Jul 14, 2025 02:47 PM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 3,
"last_updated_time": {
"value": "1753347181560",
"display_value": "Jul 24, 2025 10:53 AM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [
"dan@alpa-a.co.il",
"dror@golansystems.co.il",
"ncardoso@instronic.com"
],
"has_linked_requests": false,
"notification_status": "REQ_REPLY",
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": true,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": {
"value": "1752217979418",
"display_value": "Jul 11, 2025 09:12 AM"
},
"request_template_checklist_ids": []
}