#27310 · EXT: Re: Brownie TLV

ID interno: 10918000008235223

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Estado

Cerrada

Prioridad

Normal

Urgencia

Baja

Impacto

Afecta al usuario

Categoría

Hardware

Subcategoría

Pantallas/Contenidos

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 2 - Técnico interno

Solicitante

Contenidos Instronic

Técnico

Marc Giné

Departamento

Request Type

Incidencia

Creado

10/7/25, 7:12

Resuelto

22/7/25, 8:29

Actualizado

24/7/25, 8:53

Asignado

Jul 14, 2025 02:47 PM

Respondido

Jul 14, 2025 02:47 PM

Completado

Jul 24, 2025 10:53 AM

First resp. due

Jul 11, 2025 09:12 AM

Due by

Jul 14, 2025 09:12 AM

Tiempo de resolución

289.3 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc Giné

Descripción

Hi,

In the shops that we set up, there is no an specific port on the switch to connect the pc.

We usually try to connect from port number 20 or higher.

I think you should to talk with @Service Desk Brownie  because as I said in the previous mail, we didn't install this shop so we don't have enough information to do a recomendation.

 

Keep in touch

 

Thanks

 

Shape

Description automatically generated with medium confidence

Ángel Moreno
Retail content Manager
 
amoreno@instronic.com
627999186
 
Headquarters
C/Vilamajor, 21
08410 - Vilanova del Vallès
 
instronic.com

Icon

Description automatically generatedsignature_3361082769

 

 
Aviso legal:
Este correo electrónico y, en su caso, cualquier archivo adjunto al mismo, contiene información de carácter confidencial exclusivamente dirigida a su destinatario. Queda prohibida su divulgación, copia o distribución a terceros sin la previa autorización escrita de INSTRONIC 2000 S.L. 
En el caso de haber recibido este correo electrónico por error, por favor, elimínalo de inmediato y rogamos nos notifique esta circunstancia mediante reenvío a la dirección electrónica del remitente.
De conformidad con lo establecido en las normativas vigentes de Protección de Datos a nivel nacional y europeo, INSTRONIC 2000 S.L  garantiza la adopción de las medidas técnicas y organizativas necesarias para asegurar el tratamiento confidencial de los datos de carácter personal.
Así mismo le informamos que su dirección de email ha sido recabada del propio interesado o de fuentes de acceso público, y está incluida en nuestros ficheros con la finalidad de mantener contacto con usted para el envío de comunicaciones sobre nuestros productos y servicios mientras exista un interés mutuo para ello o una relación negocial o contractual.
No obstante, usted puede ejercer sus derechos de acceso, rectificación y supresión de sus datos, así como los derechos de limitación, portabilidad y oposición a su tratamiento o solicitar más información sobre nuestra política de privacidad utilizando la siguiente información:
Responsable: INSTRONIC 2000 S.L
Dirección:
C/ VILAMAJOR 21, 08410 – VILANOVA DEL VALLÉS
Teléfono: 938405180E-mail: lopd@instronic.com
Página web: http://www.instronic.com 
Si considera que el tratamiento no se ajusta a la normativa vigente de Protección de Datos, podrá presentar una reclamación ante la autoridad de control: Agencia Española de Protección de Datos (https://www.agpd.es)

 

 

From: Dror Golan - Golan Systems <dror@golansystems.co.il>
Date: Thursday, 10 July 2025 at 06:27
To: Contenidos Instronic <contenidos@instronic.com>
Cc: Dan Bar-Lev <dan@alpa-a.co.il>
Subject: RE: Brownie TLV

ATTENTION: This message comes from an external sender: be careful with links and attachments.

 

Hi Instronic,

 

Gentle reminder.

 

What ports does your PC use to connect to the platform?


Regards,

 

 

Dror Golan

Golan Systems AV ltd

Hayarkon 39, Bnei Brak

Tel: +972 (0) 3 9237177

Email: Dror@golansystems.co.il

Web: www.doorbird.co.il

דרור גולן

גולן מערכות בע"מ

הירקון 39, בני ברק

03-9237177

Dror@golansystems.co.il

www.doorbird.co.il

 

 

From: Dror Golan - Golan Systems
Sent: Wednesday, July 9, 2025 7:10 AM
To: Contenidos Instronic <contenidos@instronic.com>
Cc: Dan Bar-Lev <dan@alpa-a.co.il>
Subject: RE: Brownie TLV

 

Hi Instronic,

 

What ports does your PC use to connect to the platform?

 

Please advise.


Regards,

 

 

Dror Golan

Golan Systems AV ltd

Hayarkon 39, Bnei Brak

Tel: +972 (0) 3 9237177

Email: Dror@golansystems.co.il

Web: www.doorbird.co.il

דרור גולן

גולן מערכות בע"מ

הירקון 39, בני ברק

03-9237177

Dror@golansystems.co.il

www.doorbird.co.il

 

 

From: Contenidos Instronic <contenidos@instronic.com>
Sent: Tuesday, July 8, 2025 2:44 PM
To: Dror Golan - Golan Systems <
dror@golansystems.co.il>
Cc: Dan Bar-Lev <
dan@alpa-a.co.il>
Subject: Re: Brownie TLV

 

Hello,

 

We didn't set up the installation so I think we can't help you in this way.

 

Keep in touch

 

Thanks

 

Shape

Description automatically generated with medium confidence

Ángel Moreno
Retail content Manager
 
amoreno@instronic.com
627999186
 
Headquarters
C/Vilamajor, 21
08410 - Vilanova del Vallès
 
instronic.com

Icon

Description automatically generatedsignature_2018503427

 

 
Aviso legal:
Este correo electrónico y, en su caso, cualquier archivo adjunto al mismo, contiene información de carácter confidencial exclusivamente dirigida a su destinatario. Queda prohibida su divulgación, copia o distribución a terceros sin la previa autorización escrita de INSTRONIC 2000 S.L. 
En el caso de haber recibido este correo electrónico por error, por favor, elimínalo de inmediato y rogamos nos notifique esta circunstancia mediante reenvío a la dirección electrónica del remitente.
De conformidad con lo establecido en las normativas vigentes de Protección de Datos a nivel nacional y europeo, INSTRONIC 2000 S.L  garantiza la adopción de las medidas técnicas y organizativas necesarias para asegurar el tratamiento confidencial de los datos de carácter personal.
Así mismo le informamos que su dirección de email ha sido recabada del propio interesado o de fuentes de acceso público, y está incluida en nuestros ficheros con la finalidad de mantener contacto con usted para el envío de comunicaciones sobre nuestros productos y servicios mientras exista un interés mutuo para ello o una relación negocial o contractual.
No obstante, usted puede ejercer sus derechos de acceso, rectificación y supresión de sus datos, así como los derechos de limitación, portabilidad y oposición a su tratamiento o solicitar más información sobre nuestra política de privacidad utilizando la siguiente información:
Responsable: INSTRONIC 2000 S.L
Dirección:
C/ VILAMAJOR 21, 08410 – VILANOVA DEL VALLÉS
Teléfono: 938405180E-mail: 
lopd@instronic.com
Página web:
http://www.instronic.com 
Si considera que el tratamiento no se ajusta a la normativa vigente de Protección de Datos, podrá presentar una reclamación ante la autoridad de control: Agencia Española de Protección de Datos (
https://www.agpd.es)

 

 

From: Dror Golan - Golan Systems <dror@golansystems.co.il>
Date: Sunday, 6 July 2025 at 10:12
To: Contenidos Instronic <
contenidos@instronic.com>
Cc: Dan Bar-Lev <
dan@alpa-a.co.il>
Subject: RE: Brownie TLV

ATTENTION: This message comes from an external sender: be careful with links and attachments.

 

Hi Instronic,

 

Thank you for your email.

 

We made changes to our network to enhance its security and reduce vulnerability to cyber threats.

 

May you be so kind and share network requirements / ports configuration?

 

We will make sure to follow your guidelines.

 

Regards,

 

Dror Golan

Golan Systems AV ltd

Hayarkon 39, Bnei Brak

Tel: +972 (0) 3 9237177

Email: Dror@golansystems.co.il

Web: www.doorbird.co.il

דרור גולן

גולן מערכות בע"מ

הירקון 39, בני ברק

03-9237177

Dror@golansystems.co.il

www.doorbird.co.il

 

 

 

From: Contenidos Instronic <contenidos@instronic.com>
Date: Tuesday, 1 July 2025 at 12:18
To: Dan Bar-Lev <
dan@alpa-a.co.il>
Cc: Dror Golan - Golan Systems <
dror@golansystems.co.il>, Gal Salomon <gal.sa@alpa-cosmetics.co.il>
Subject: Re: Brownie TLV

Hello Dan,

 

We have checked the screen and the player, and the pc seems to have connection with the platform although we can’t acces it remotely.

 

Could you restart the shop player?

 

Keep in touch

 

Thanks

 

Shape

Description automatically generated with medium confidence

Ángel Moreno
Retail content Manager
 
amoreno@instronic.com
627999186
 
Headquarters
C/Vilamajor, 21
08410 - Vilanova del Vallès
 
instronic.com

Icon

Description automatically generatedsignature_1645502937

 

 
Aviso legal:
Este correo electrónico y, en su caso, cualquier archivo adjunto al mismo, contiene información de carácter confidencial exclusivamente dirigida a su destinatario. Queda prohibida su divulgación, copia o distribución a terceros sin la previa autorización escrita de INSTRONIC 2000 S.L. 
En el caso de haber recibido este correo electrónico por error, por favor, elimínalo de inmediato y rogamos nos notifique esta circunstancia mediante reenvío a la dirección electrónica del remitente.
De conformidad con lo establecido en las normativas vigentes de Protección de Datos a nivel nacional y europeo, INSTRONIC 2000 S.L  garantiza la adopción de las medidas técnicas y organizativas necesarias para asegurar el tratamiento confidencial de los datos de carácter personal.
Así mismo le informamos que su dirección de email ha sido recabada del propio interesado o de fuentes de acceso público, y está incluida en nuestros ficheros con la finalidad de mantener contacto con usted para el envío de comunicaciones sobre nuestros productos y servicios mientras exista un interés mutuo para ello o una relación negocial o contractual.
No obstante, usted puede ejercer sus derechos de acceso, rectificación y supresión de sus datos, así como los derechos de limitación, portabilidad y oposición a su tratamiento o solicitar más información sobre nuestra política de privacidad utilizando la siguiente información:
Responsable: INSTRONIC 2000 S.L
Dirección:
C/ VILAMAJOR 21, 08410 – VILANOVA DEL VALLÉS
Teléfono: 938405180E-mail: 
lopd@instronic.com
Página web:
http://www.instronic.com 
Si considera que el tratamiento no se ajusta a la normativa vigente de Protección de Datos, podrá presentar una reclamación ante la autoridad de control: Agencia Española de Protección de Datos (
https://www.agpd.es)

 

 

From: Dan Bar-Lev <dan@alpa-a.co.il>
Date: Tuesday, 1 July 2025 at 10:44
To: Contenidos Instronic <
contenidos@instronic.com>
Cc: Dror Golan - Golan Systems <
dror@golansystems.co.il>, Gal Salomon <gal.sa@alpa-cosmetics.co.il>
Subject: Brownie TLV

ATTENTION: This message comes from an external sender: be careful with links and attachments.

 

Hi

 

I would like to notify you that the big screen in the store is not playing any video now. Can you please check?

 

Thank you very much,

 

Dan

 

Get Outlook for Mac

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

Cerramos caso, 10 dias despues no tenemos respuesta de Tel Aviv
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  "description": "\n\n\n\n<div style=\"\" class=\"zm_4527243489802032051_parse_5054534637685573266\">\n<div class=\"x_1981052363WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Hi,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">In the shops that we set up, there is no an specific port on the switch to connect the pc.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">We usually try to connect from port number 20 or higher.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">I think you should to talk with\n<a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_1981052363OWAAM4B94B939F543ED4DA17B453A42EE9E21\" href=\"mailto:soporte@browniespain.com\">\n<span style=\"font-family:&quot;Calibri&quot;, sans-serif; text-decoration:none\">@Service Desk Brownie</span></a> &nbsp;because as I said in the previous mail, we didn't install this shop so we don't have enough information to do a recomendation.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\" style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Keep in touch</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\" style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\" style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Thanks\n</span><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><img border=\"0\" width=\"188\" height=\"96\" style=\"width:1.9583in; height:1in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465136&amp;ACTION=FILE\" alt=\"Shape\n\nDescription automatically generated with medium confidence\"><br />\n<br />\nÁngel Moreno<br />\nRetail content Manager<br />\n&nbsp;<br />\namoreno@instronic.com<br />\n627999186<br />\n&nbsp;<br />\nHeadquarters<br />\nC/Vilamajor, 21<br />\n08410 - Vilanova del Vallès<br />\n&nbsp;<br />\ninstronic.com</span><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"><img border=\"0\" width=\"35\" height=\"35\" style=\"width:0.3645in; height:0.3645in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465137&amp;ACTION=FILE\" alt=\"Icon\n\nDescription automatically generated\"><img border=\"0\" width=\"33\" height=\"33\" style=\"width:0.3437in; height:0.3437in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465138&amp;ACTION=FILE\" alt=\"signature_3361082769\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\">&nbsp;<br />\nAviso legal:<br />\nEste correo electrónico y, en su caso,&nbsp;cualquier archivo adjunto al mismo,&nbsp;contiene información de carácter&nbsp;confidencial exclusivamente dirigida a su&nbsp;destinatario. Queda prohibida su&nbsp;divulgación, copia o distribución a terceros&nbsp;sin la previa autorización escrita\n de&nbsp;INSTRONIC 2000 S.L.&nbsp;<br />\nEn el caso de haber recibido este correo&nbsp;electrónico por error, por favor, elimínalo&nbsp;de inmediato y rogamos nos notifique esta&nbsp;circunstancia mediante reenvío a la&nbsp;dirección electrónica del remitente.<br />\nDe conformidad con lo establecido en las&nbsp;normativas vigentes de Protección de&nbsp;Datos a nivel nacional y europeo,&nbsp;INSTRONIC 2000 S.L &nbsp;garantiza la&nbsp;adopción de las medidas técnicas y&nbsp;organizativas necesarias para asegurar el&nbsp;tratamiento confidencial de los datos\n de&nbsp;carácter personal.<br />\nAsí mismo le informamos que su dirección&nbsp;de email ha sido recabada del propio&nbsp;interesado o de fuentes de acceso público,&nbsp;y está incluida en nuestros ficheros con la&nbsp;finalidad de mantener contacto con usted&nbsp;para el envío de comunicaciones sobre&nbsp;nuestros productos\n y servicios mientras&nbsp;exista un interés mutuo para ello o una&nbsp;relación negocial o contractual.<br />\nNo obstante, usted puede ejercer sus&nbsp;derechos de acceso, rectificación y&nbsp;supresión de sus datos, así como los&nbsp;derechos de limitación, portabilidad y&nbsp;oposición a su tratamiento o solicitar más&nbsp;información sobre nuestra política de&nbsp;privacidad utilizando la siguiente&nbsp;información:<br />\nResponsable: INSTRONIC 2000 S.L<br />\nDirección: </span><span lang=\"ES\" style=\"font-size:9pt; font-family:Helvetica; color:black\">C/ VILAMAJOR 21, 08410 – VILANOVA DEL VALLÉS</span><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\nTeléfono: 938405180E-mail:&nbsp;lopd@instronic.com<br />\nPágina web: http://www.instronic.com&nbsp;<br />\nSi considera que el tratamiento no se&nbsp;ajusta a la normativa vigente de&nbsp;Protección de Datos, podrá presentar una&nbsp;reclamación ante la autoridad de control:&nbsp;Agencia Española de Protección de Datos&nbsp;(https://www.agpd.es)</span><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n</div>\n</div>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<div style=\"border:none; border-top:solid rgb(181, 196, 223) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><b><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">From:\n</span></b><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">Dror Golan - Golan Systems &lt;dror@golansystems.co.il&gt;<br />\n<b>Date: </b>Thursday, 10 July 2025 at 06:27<br />\n<b>To: </b>Contenidos Instronic &lt;contenidos@instronic.com&gt;<br />\n<b>Cc: </b>Dan Bar-Lev &lt;dan@alpa-a.co.il&gt;<br />\n<b>Subject: </b>RE: Brownie TLV</span></p>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-family:&quot;Tahoma&quot;, sans-serif; color:rgb(156, 101, 0)\">ATTENTION:\n</span><span style=\"font-family:&quot;Tahoma&quot;, sans-serif; color:black\">This message comes from an external sender: be careful with links and attachments.\n</span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Hi Instronic,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Gentle reminder.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">What ports does your PC use to connect to the platform?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\"><br />\nRegards,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<div align=\"center\">\n<table class=\"x_1981052363MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"633\" style=\"width:474.75pt; border-collapse:collapse\">\n<tbody>\n<tr style=\"height:84.15pt\">\n<td width=\"124\" valign=\"top\" style=\"width:93.3pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\"><img border=\"0\" width=\"114\" height=\"114\" style=\"width:1.1875in; height:1.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465139&amp;ACTION=FILE\"></p>\n</td>\n<td width=\"216\" valign=\"top\" style=\"width:161.85pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><b><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif\">Dror Golan</span></b></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Golan Systems AV ltd</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Hayarkon 39, Bnei Brak</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Tel: +972 (0) 3 9237177</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Email:\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Dror@golansystems.co.il\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(5, 99, 193)\">Dror@golansystems.co.il</span></a></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Web:\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.doorbird.co.il\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(5, 99, 193)\">www.doorbird.co.il</span></a></p>\n</td>\n<td width=\"123\" valign=\"top\" style=\"width:92.15pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center; text-indent:-7.05pt\">\n<img border=\"0\" width=\"112\" height=\"117\" style=\"width:1.1666in; height:1.2187in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465140&amp;ACTION=FILE\"></p>\n</td>\n<td width=\"170\" valign=\"top\" style=\"width:127.6pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<b><span lang=\"HE\" style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif\">דרור גולן</span></b><span></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">גולן מערכות בע&quot;מ</span><span></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">הירקון 39, בני ברק</span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">03-9237177</span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span style=\"font-family:&quot;Calibri&quot;, sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Dror@golansystems.co.il\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(5, 99, 193)\"><span>Dror@golansystems.co.il</span></span></a></span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span style=\"font-family:&quot;Calibri&quot;, sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.doorbird.co.il\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(5, 99, 193)\"><span>www.doorbird.co.il</span></span></a></span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\"><span></span><span></span><span lang=\"HE\" style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\"><span></span><span></span>&nbsp;</span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n</div>\n<p class=\"MsoNormal\"><span></span><span></span><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\"><span></span><span></span>&nbsp;</span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">From:</span></b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"> Dror Golan - Golan Systems\n<br />\n<b>Sent:</b> Wednesday, July 9, 2025 7:10 AM<br />\n<b>To:</b> Contenidos Instronic &lt;contenidos@instronic.com&gt;<br />\n<b>Cc:</b> Dan Bar-Lev &lt;dan@alpa-a.co.il&gt;<br />\n<b>Subject:</b> RE: Brownie TLV</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Hi Instronic,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">What ports does your PC use to connect to the platform?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Please advise.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\"><br />\nRegards,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<div align=\"center\">\n<table class=\"x_1981052363MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"633\" style=\"width:474.75pt; border-collapse:collapse\">\n<tbody>\n<tr style=\"height:84.15pt\">\n<td width=\"124\" valign=\"top\" style=\"width:93.3pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\"><img border=\"0\" width=\"114\" height=\"114\" style=\"width:1.1875in; height:1.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465141&amp;ACTION=FILE\"></p>\n</td>\n<td width=\"216\" valign=\"top\" style=\"width:161.85pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><b><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif\">Dror Golan</span></b></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Golan Systems AV ltd</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Hayarkon 39, Bnei Brak</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Tel: +972 (0) 3 9237177</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Email:\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Dror@golansystems.co.il\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(5, 99, 193)\">Dror@golansystems.co.il</span></a></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Web:\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.doorbird.co.il\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(5, 99, 193)\">www.doorbird.co.il</span></a></p>\n</td>\n<td width=\"123\" valign=\"top\" style=\"width:92.15pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center; text-indent:-7.05pt\">\n<img border=\"0\" width=\"112\" height=\"117\" style=\"width:1.1666in; height:1.2187in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465142&amp;ACTION=FILE\"></p>\n</td>\n<td width=\"170\" valign=\"top\" style=\"width:127.6pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<b><span lang=\"HE\" style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif\">דרור גולן</span></b><span></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">גולן מערכות בע&quot;מ</span><span></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">הירקון 39, בני ברק</span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">03-9237177</span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span style=\"font-family:&quot;Calibri&quot;, sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Dror@golansystems.co.il\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(5, 99, 193)\"><span>Dror@gol<span>ansystems.co.il</span></span></span></a></span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span style=\"font-family:&quot;Calibri&quot;, sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.doorbird.co.il\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(5, 99, 193)\"><span>www.doorbird.co.il</span></span></a></span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n</div>\n<p class=\"MsoNormal\"><span lang=\"HE\" style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">From:</span></b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"> Contenidos Instronic &lt;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:contenidos@instronic.com\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">contenidos@instronic.com</span></a><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&gt;\n<br />\n<b>Sent:</b> Tuesday, July 8, 2025 2:44 PM<br />\n<b>To:</b> Dror Golan - Golan Systems &lt;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dror@golansystems.co.il\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">dror@golansystems.co.il</span></a><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&gt;<br />\n<b>Cc:</b> Dan Bar-Lev &lt;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dan@alpa-a.co.il\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">dan@alpa-a.co.il</span></a><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&gt;<br />\n<b>Subject:</b> Re: Brownie TLV</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Hello,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">We didn't set up the installation so I think we can't help you in this way.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Keep in touch</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Thanks</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><img border=\"0\" width=\"188\" height=\"96\" style=\"width:1.9583in; height:1in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465136&amp;ACTION=FILE\" alt=\"Shape\n\nDescription automatically generated with medium confidence\"></span><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\n<br />\nÁngel Moreno<br />\nRetail content Manager<br />\n&nbsp;<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:amoreno@instronic.com\"><span style=\"font-size:9pt; font-family:Helvetica\">amoreno@instronic.com</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\n627999186<br />\n&nbsp;<br />\nHeadquarters<br />\nC/Vilamajor, 21<br />\n08410 - Vilanova del Vallès<br />\n&nbsp;<br />\ninstronic.com</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"><img border=\"0\" width=\"35\" height=\"35\" style=\"width:0.3645in; height:0.3645in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465137&amp;ACTION=FILE\" alt=\"Icon\n\nDescription automatically generated\"><img border=\"0\" width=\"33\" height=\"33\" style=\"width:0.3437in; height:0.3437in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465138&amp;ACTION=FILE\" alt=\"signature_2018503427\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\">&nbsp;<br />\nAviso legal:<br />\nEste correo electrónico y, en su caso,&nbsp;cualquier archivo adjunto al mismo,&nbsp;contiene información de carácter&nbsp;confidencial exclusivamente dirigida a su&nbsp;destinatario. Queda prohibida su&nbsp;divulgación, copia o distribución a terceros&nbsp;sin la previa autorización escrita\n de&nbsp;INSTRONIC 2000 S.L.&nbsp;<br />\nEn el caso de haber recibido este correo&nbsp;electrónico por error, por favor, elimínalo&nbsp;de inmediato y rogamos nos notifique esta&nbsp;circunstancia mediante reenvío a la&nbsp;dirección electrónica del remitente.<br />\nDe conformidad con lo establecido en las&nbsp;normativas vigentes de Protección de&nbsp;Datos a nivel nacional y europeo,&nbsp;INSTRONIC 2000 S.L &nbsp;garantiza la&nbsp;adopción de las medidas técnicas y&nbsp;organizativas necesarias para asegurar el&nbsp;tratamiento confidencial de los datos\n de&nbsp;carácter personal.<br />\nAsí mismo le informamos que su dirección&nbsp;de email ha sido recabada del propio&nbsp;interesado o de fuentes de acceso público,&nbsp;y está incluida en nuestros ficheros con la&nbsp;finalidad de mantener contacto con usted&nbsp;para el envío de comunicaciones sobre&nbsp;nuestros productos\n y servicios mientras&nbsp;exista un interés mutuo para ello o una&nbsp;relación negocial o contractual.<br />\nNo obstante, usted puede ejercer sus&nbsp;derechos de acceso, rectificación y&nbsp;supresión de sus datos, así como los&nbsp;derechos de limitación, portabilidad y&nbsp;oposición a su tratamiento o solicitar más&nbsp;información sobre nuestra política de&nbsp;privacidad utilizando la siguiente&nbsp;información:<br />\nResponsable: INSTRONIC 2000 S.L<br />\nDirección: </span><span lang=\"ES\" style=\"font-size:9pt; font-family:Helvetica; color:black\">C/ VILAMAJOR 21, 08410 – VILANOVA DEL VALLÉS</span><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\nTeléfono: 938405180E-mail:&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lopd@instronic.com\"><span style=\"font-size:9pt; font-family:Helvetica\">lopd@instronic.com</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\nPágina web: </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.instronic.com\"><span style=\"font-size:9pt; font-family:Helvetica\">http://www.instronic.com</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\">&nbsp;<br />\nSi considera que el tratamiento no se&nbsp;ajusta a la normativa vigente de&nbsp;Protección de Datos, podrá presentar una&nbsp;reclamación ante la autoridad de control:&nbsp;Agencia Española de Protección de Datos&nbsp;(</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.agpd.es\"><span style=\"font-size:9pt; font-family:Helvetica\">https://www.agpd.es</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\">)</span></p>\n</div>\n</div>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<div style=\"border:none; border-top:solid rgb(181, 196, 223) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><b><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">From:\n</span></b><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">Dror Golan - Golan Systems &lt;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dror@golansystems.co.il\"><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif\">dror@golansystems.co.il</span></a><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">&gt;<br />\n<b>Date: </b>Sunday, 6 July 2025 at 10:12<br />\n<b>To: </b>Contenidos Instronic &lt;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:contenidos@instronic.com\"><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif\">contenidos@instronic.com</span></a><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">&gt;<br />\n<b>Cc: </b>Dan Bar-Lev &lt;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dan@alpa-a.co.il\"><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif\">dan@alpa-a.co.il</span></a><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">&gt;<br />\n<b>Subject: </b>RE: Brownie TLV</span></p>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-family:&quot;Tahoma&quot;, sans-serif; color:rgb(156, 101, 0)\">ATTENTION:\n</span><span style=\"font-family:&quot;Tahoma&quot;, sans-serif; color:black\">This message comes from an external sender: be careful with links and attachments.\n</span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Hi Instronic,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Thank you for your email.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">We made changes to our network to enhance its security and reduce vulnerability to cyber threats</span><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">May you be so kind and share network requirements / ports configuration?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">We will make sure to follow your guidelines.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Regards,</span></p>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<div align=\"center\">\n<table class=\"x_1981052363MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"633\" style=\"width:474.75pt; border-collapse:collapse\">\n<tbody>\n<tr style=\"height:84.15pt\">\n<td width=\"124\" valign=\"top\" style=\"width:93.3pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\"><img border=\"0\" width=\"114\" height=\"114\" style=\"width:1.1875in; height:1.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465143&amp;ACTION=FILE\"></p>\n</td>\n<td width=\"216\" valign=\"top\" style=\"width:161.85pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><b><span style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif\">Dror Golan</span></b></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Golan Systems AV ltd</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Hayarkon 39, Bnei Brak</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Tel: +972 (0) 3 9237177</span></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Email:\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Dror@golansystems.co.il\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(5, 99, 193)\">Dror@golansystems.co.il</span></a></p>\n<p class=\"MsoNormal\" style=\"margin-left:5.15pt\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">Web:\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.doorbird.co.il\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(5, 99, 193)\">www.doorbird.co.il</span></a></p>\n</td>\n<td width=\"123\" valign=\"top\" style=\"width:92.15pt; border:none; border-right:double windowtext 2.25pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center; text-indent:-7.05pt\">\n<img border=\"0\" width=\"112\" height=\"117\" style=\"width:1.1666in; height:1.2187in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465144&amp;ACTION=FILE\"></p>\n</td>\n<td width=\"170\" valign=\"top\" style=\"width:127.6pt; padding:0cm 5.4pt 0cm 5.4pt; height:84.15pt\">\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<b><span lang=\"HE\" style=\"font-size:14pt; font-family:&quot;Arial&quot;, sans-serif\">דרור גולן</span></b><span></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">גולן מערכות בע&quot;מ</span><span></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">הירקון 39, בני ברק</span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span lang=\"HE\" style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\">03-9237177</span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span style=\"font-family:&quot;Calibri&quot;, sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Dror@golansystems.co.il\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(5, 99, 193)\"><span>Dror@golansystems.co.il</span></span></a></span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span style=\"font-family:&quot;Calibri&quot;, sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.doorbird.co.il\"><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(5, 99, 193)\">www.doorbird.co.il</span></a></span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\"><span></span><span></span><span lang=\"HE\" style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\"><span></span><span></span>&nbsp;</span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n</div>\n<p class=\"MsoNormal\" style=\"text-align:right; direction:rtl; unicode-bidi:embed\">\n<span></span><span></span><span style=\"font-size:11pt; font-family:&quot;Arial&quot;, sans-serif\"><span></span><span></span>&nbsp;</span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span lang=\"HE\" style=\"font-size:12pt; font-family:&quot;Times New Roman&quot;, serif\">&nbsp;</span></p>\n<div id=\"x_1981052363mail-editor-reference-message-container\">\n<div>\n<div>\n<div style=\"border:none; border-top:solid rgb(181, 196, 223) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><b><span style=\"font-size:12pt; color:black\">From:\n</span></b><span style=\"font-size:12pt; color:black\">Contenidos Instronic &lt;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:contenidos@instronic.com\"><span style=\"font-size:12pt\">contenidos@instronic.com</span></a><span style=\"font-size:12pt; color:black\">&gt;<br />\n<b>Date: </b>Tuesday, 1 July 2025 at 12:18<br />\n<b>To: </b>Dan Bar-Lev &lt;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dan@alpa-a.co.il\"><span style=\"font-size:12pt\">dan@alpa-a.co.il</span></a><span style=\"font-size:12pt; color:black\">&gt;<br />\n<b>Cc: </b>Dror Golan - Golan Systems &lt;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dror@golansystems.co.il\"><span style=\"font-size:12pt\">dror@golansystems.co.il</span></a><span style=\"font-size:12pt; color:black\">&gt;, Gal Salomon &lt;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:gal.sa@alpa-cosmetics.co.il\"><span style=\"font-size:12pt\">gal.sa@alpa-cosmetics.co.il</span></a><span style=\"font-size:12pt; color:black\">&gt;<br />\n<b>Subject: </b>Re: Brownie TLV</span><span style=\"font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Hello Dan,</span></p>\n<p class=\"MsoNormal\"><span></span><span></span><span lang=\"HE\" style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"><span></span><span></span>&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">We have checked the screen and the player, and the pc seems to have connection with the platform although we can’t acces it remotely.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Could you restart the shop player?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Keep in touch</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Thanks</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><img border=\"0\" width=\"188\" height=\"96\" style=\"width:1.9583in; height:1in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465136&amp;ACTION=FILE\" alt=\"Shape\n\nDescription automatically generated with medium confidence\"></span><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\n<br />\nÁngel Moreno<br />\nRetail content Manager<br />\n&nbsp;<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:amoreno@instronic.com\"><span style=\"font-size:9pt; font-family:Helvetica\">amoreno@instronic.com</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\n627999186<br />\n&nbsp;<br />\nHeadquarters<br />\nC/Vilamajor, 21<br />\n08410 - Vilanova del Vallès<br />\n&nbsp;<br />\ninstronic.com</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"><img border=\"0\" width=\"35\" height=\"35\" style=\"width:0.3645in; height:0.3645in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465137&amp;ACTION=FILE\" alt=\"Icon\n\nDescription automatically generated\"><img border=\"0\" width=\"33\" height=\"33\" style=\"width:0.3437in; height:0.3437in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465138&amp;ACTION=FILE\" alt=\"signature_1645502937\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:Helvetica; color:black\">&nbsp;<br />\nAviso legal:<br />\nEste correo electrónico y, en su caso,&nbsp;cualquier archivo adjunto al mismo,&nbsp;contiene información de carácter&nbsp;confidencial exclusivamente dirigida a su&nbsp;destinatario. Queda prohibida su&nbsp;divulgación, copia o distribución a terceros&nbsp;sin la previa autorización escrita\n de&nbsp;INSTRONIC 2000 S.L.&nbsp;<br />\nEn el caso de haber recibido este correo&nbsp;electrónico por error, por favor, elimínalo&nbsp;de inmediato y rogamos nos notifique esta&nbsp;circunstancia mediante reenvío a la&nbsp;dirección electrónica del remitente.<br />\nDe conformidad con lo establecido en las&nbsp;normativas vigentes de Protección de&nbsp;Datos a nivel nacional y europeo,&nbsp;INSTRONIC 2000 S.L &nbsp;garantiza la&nbsp;adopción de las medidas técnicas y&nbsp;organizativas necesarias para asegurar el&nbsp;tratamiento confidencial de los datos\n de&nbsp;carácter personal.<br />\nAsí mismo le informamos que su dirección&nbsp;de email ha sido recabada del propio&nbsp;interesado o de fuentes de acceso público,&nbsp;y está incluida en nuestros ficheros con la&nbsp;finalidad de mantener contacto con usted&nbsp;para el envío de comunicaciones sobre&nbsp;nuestros productos\n y servicios mientras&nbsp;exista un interés mutuo para ello o una&nbsp;relación negocial o contractual.<br />\nNo obstante, usted puede ejercer sus&nbsp;derechos de acceso, rectificación y&nbsp;supresión de sus datos, así como los&nbsp;derechos de limitación, portabilidad y&nbsp;oposición a su tratamiento o solicitar más&nbsp;información sobre nuestra política de&nbsp;privacidad utilizando la siguiente&nbsp;información:<br />\nResponsable: INSTRONIC 2000 S.L<br />\nDirección: </span><span lang=\"ES\" style=\"font-size:9pt; font-family:Helvetica; color:black\">C/ VILAMAJOR 21, 08410 – VILANOVA DEL VALLÉS</span><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\nTeléfono: 938405180E-mail:&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lopd@instronic.com\"><span style=\"font-size:9pt; font-family:Helvetica\">lopd@instronic.com</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\"><br />\nPágina web: </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.instronic.com\"><span style=\"font-size:9pt; font-family:Helvetica\">http://www.instronic.com</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\">&nbsp;<br />\nSi considera que el tratamiento no se&nbsp;ajusta a la normativa vigente de&nbsp;Protección de Datos, podrá presentar una&nbsp;reclamación ante la autoridad de control:&nbsp;Agencia Española de Protección de Datos&nbsp;(</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.agpd.es\"><span style=\"font-size:9pt; font-family:Helvetica\">https://www.agpd.es</span></a><span style=\"font-size:9pt; font-family:Helvetica; color:black\">)</span></p>\n</div>\n</div>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<div style=\"border:none; border-top:solid rgb(181, 196, 223) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><b><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">From:\n</span></b><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">Dan Bar-Lev &lt;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dan@alpa-a.co.il\"><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif\">dan@alpa-a.co.il</span></a><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">&gt;<br />\n<b>Date: </b>Tuesday, 1 July 2025 at 10:44<br />\n<b>To: </b>Contenidos Instronic &lt;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:contenidos@instronic.com\"><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif\">contenidos@instronic.com</span></a><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">&gt;<br />\n<b>Cc: </b>Dror Golan - Golan Systems &lt;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dror@golansystems.co.il\"><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif\">dror@golansystems.co.il</span></a><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">&gt;,\n Gal Salomon &lt;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:gal.sa@alpa-cosmetics.co.il\"><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif\">gal.sa@alpa-cosmetics.co.il</span></a><span style=\"font-size:12pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">&gt;<br />\n<b>Subject: </b>Brownie TLV</span></p>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-family:&quot;Tahoma&quot;, sans-serif; color:rgb(156, 101, 0)\">ATTENTION:\n</span><span style=\"font-family:&quot;Tahoma&quot;, sans-serif; color:black\">This message comes from an external sender: be careful with links and attachments.\n</span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\">Hi </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\">I would like to notify you that the big screen in the store is not playing any video now. Can you please check?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\">Thank you very much,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\">Dan</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\">Get </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/GetOutlookForMac\"><span style=\"font-size:12pt; color:blue\">Outlook for Mac\n</span></a></p>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
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    "value": "27310",
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  "due_by_time": {
    "value": "1752477179627",
    "display_value": "Jul 14, 2025 09:12 AM"
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  "is_reopened": false,
  "maintenance": null,
  "subcategory": {
    "id": "10918000000678193",
    "name": "Pantallas/Contenidos"
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