#27288 · On secur y sistema cámaras maisonnave
ID interno: 10918000008235025
Estado
Cerrada
Prioridad
Normal
Urgencia
Normal
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
CCTV
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 3 - Técnico externo
Solicitante
Técnico
Departamento
Ventas
Request Type
Incidencia
Creado
9/7/25, 9:50
Resuelto
16/7/25, 9:13
Actualizado
18/7/25, 10:10
Asignado
Jul 9, 2025 11:53 AM
Respondido
Jul 9, 2025 12:31 PM
Completado
Jul 18, 2025 12:10 PM
First resp. due
Jul 17, 2025 10:31 AM
Due by
Jul 18, 2025 10:31 AM
Tiempo de resolución
167.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Buenos días Marc, comentarte que desde la central de alarmas Viten seguridad me comentan que tienen abierta una incidencia desde junio de la tienda Maisonnave ya que no pueden ver las cámaras de la tienda (pero no han tenido desde apertura parece ser) y cada
vez que salta la alarma nos tienen que llamar porque ellos no pueden visualizar para ver si es falsa alarma. Comentarte también que es muy recurrente que cada semana me llamen por lo menos de 4 a 6 veces de esta tienda, y siempre la incidencia está en la zona
de caja (cuando me conecto siempre está todo ok).
Me ha dicho la persona que me ha atendido esta mañana que iba a abrir una incidencia porque no es normal que salte tantas veces y que seguramente hay algún problema con el sensor (puede ser debido a una fuente de calor).
Por favor, puedes ver con ellos porque no tienen acceso a las cámaras? Y se debería hacer seguimiento de la incidencia de zona caja por favor. Las llamadas son a cualquier hora de la madrugada y esta empezando a ser un poco tortura la situación.
Cualquier cosa quedo a tu disposición,
Saludos
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C/ Castanyer 29 |
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Resolución
Queda solventado este tema , en caso de que le sigan llamando, reabrimos el caso.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div>Queda solventado este tema , en caso de que le sigan llamando, reabrimos el caso.<br /></div></div>",
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"description": "\n\n<div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nBuenos días Marc, comentarte que desde la central de alarmas Viten seguridad me comentan que tienen abierta una incidencia desde junio de la tienda Maisonnave ya que no pueden ver las cámaras de la tienda (pero no han tenido desde apertura parece ser) y cada\n vez que salta la alarma nos tienen que llamar porque ellos no pueden visualizar para ver si es falsa alarma. Comentarte también que es muy recurrente que cada semana me llamen por lo menos de 4 a 6 veces de esta tienda, y siempre la incidencia está en la zona\n de caja (cuando me conecto siempre está todo ok).</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n Me ha dicho la persona que me ha atendido esta mañana que iba a abrir una incidencia porque no es normal que salte tantas veces y que seguramente hay algún problema con el sensor (puede ser debido a una fuente de calor).</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br />\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nPor favor, puedes ver con ellos porque no tienen acceso a las cámaras? Y se debería hacer seguimiento de la incidencia de zona caja por favor. Las llamadas son a cualquier hora de la madrugada y esta empezando a ser un poco tortura la situación. </div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br />\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nCualquier cosa quedo a tu disposición,</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nSaludos</div>\n<div id=\"x_367041717ms-outlook-mobile-body-separator-line\" dir=\"auto\"><br />\n</div>\n<div id=\"x_367041717ms-outlook-mobile-signature\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" dir=\"auto\">\n<div style=\"line-height:normal\" dir=\"auto\">\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br />\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:500px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p><span style=\"font-size:9pt; font-weight:bolder\">Marina Gramage</span><span style=\"font-size:9pt\"><br />\n</span><span style=\"font-size:8pt\">Area Manager</span><span style=\"font-size:9pt\"><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465032&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465033&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465034&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465035&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"></a></span></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:270px\">\n<p style=\"font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\">682800125</a><br />\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"vertical-align:middle; width:500px\">\n<p><span style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465036&ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL_20250529.jpg\" style=\"max-width:100%; margin-top:0px; margin-bottom:0px\"> </span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"text-align:justify; vertical-align:top; color:rgb(186, 186, 186); width:500px\">\n<div dir=\"auto\" style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s)\n a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br />\n<br />\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div dir=\"auto\"><br />\n</div>\n</div>\n</div>",
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