#27288 · On secur y sistema cámaras maisonnave

ID interno: 10918000008235025

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Estado

Cerrada

Prioridad

Normal

Urgencia

Normal

Impacto

Afecta al usuario

Categoría

Hardware

Subcategoría

CCTV

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 3 - Técnico externo

Solicitante

Marina Gramage

Técnico

Marc Giné

Departamento

Ventas

Request Type

Incidencia

Creado

9/7/25, 9:50

Resuelto

16/7/25, 9:13

Actualizado

18/7/25, 10:10

Asignado

Jul 9, 2025 11:53 AM

Respondido

Jul 9, 2025 12:31 PM

Completado

Jul 18, 2025 12:10 PM

First resp. due

Jul 17, 2025 10:31 AM

Due by

Jul 18, 2025 10:31 AM

Tiempo de resolución

167.4 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc Giné

Descripción

Buenos días Marc, comentarte que desde la central de alarmas Viten seguridad me comentan que tienen abierta una incidencia desde junio de la tienda Maisonnave ya que no pueden ver las cámaras de la tienda (pero no han tenido desde apertura parece ser) y cada vez que salta la alarma nos tienen que llamar porque ellos no pueden visualizar para ver si es falsa alarma. Comentarte también que es muy recurrente que cada semana me llamen por lo menos de 4 a 6 veces de esta tienda, y siempre la incidencia está en la zona de caja (cuando me conecto siempre está todo ok).
 Me ha dicho la persona que me ha atendido esta mañana que iba a abrir una incidencia porque no es normal que salte tantas veces y que seguramente hay algún problema con el sensor (puede ser debido a una fuente de calor).

Por favor, puedes ver con ellos porque no tienen acceso a las cámaras? Y se debería hacer seguimiento de la incidencia de zona caja por favor. Las llamadas son a cualquier hora de la madrugada y esta empezando a ser un poco tortura la situación. 

Cualquier cosa quedo a tu disposición,
Saludos


Marina Gramage
Area Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 682800125
www.browniespain.com

FIRMA_CORPORATIVA_MAIL_20250529.jpg      

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Resolución

Queda solventado este tema , en caso de que le sigan llamando, reabrimos el caso.
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    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;Zoho Puvi&quot;, Roboto, sans-serif; font-size:13px\"><div>Queda solventado este tema , en caso de que le sigan llamando, reabrimos el caso.<br /></div></div>",
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  "description": "\n\n<div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nBuenos días Marc, comentarte que desde la central de alarmas Viten seguridad me comentan que tienen abierta una incidencia desde junio de la tienda Maisonnave ya que no pueden ver las cámaras de la tienda (pero no han tenido desde apertura parece ser) y cada\n vez que salta la alarma nos tienen que llamar porque ellos no pueden visualizar para ver si es falsa alarma. Comentarte también que es muy recurrente que cada semana me llamen por lo menos de 4 a 6 veces de esta tienda, y siempre la incidencia está en la zona\n de caja (cuando me conecto siempre está todo ok).</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n&nbsp;Me ha dicho la persona que me ha atendido esta mañana que iba a abrir una incidencia porque no es normal que salte tantas veces y que seguramente hay algún problema con el sensor (puede ser debido a una fuente de calor).</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br />\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nPor favor, puedes ver con ellos porque no tienen acceso a las cámaras? Y se debería hacer seguimiento de la incidencia de zona caja por favor. Las llamadas son a cualquier hora de la madrugada y esta empezando a ser un poco tortura la situación.&nbsp;</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br />\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nCualquier cosa quedo a tu disposición,</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nSaludos</div>\n<div id=\"x_367041717ms-outlook-mobile-body-separator-line\" dir=\"auto\"><br />\n</div>\n<div id=\"x_367041717ms-outlook-mobile-signature\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" dir=\"auto\">\n<div style=\"line-height:normal\" dir=\"auto\">\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br />\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:500px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p><span style=\"font-size:9pt; font-weight:bolder\">Marina Gramage</span><span style=\"font-size:9pt\"><br />\n</span><span style=\"font-size:8pt\">Area Manager</span><span style=\"font-size:9pt\"><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465032&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465033&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465034&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465035&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"></a></span></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:270px\">\n<p style=\"font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\">682800125</a><br />\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"vertical-align:middle; width:500px\">\n<p><span style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5465036&amp;ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL_20250529.jpg\" style=\"max-width:100%; margin-top:0px; margin-bottom:0px\">&nbsp; &nbsp; &nbsp;&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"text-align:justify; vertical-align:top; color:rgb(186, 186, 186); width:500px\">\n<div dir=\"auto\" style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s)\n a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br />\n<br />\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div dir=\"auto\"><br />\n</div>\n</div>\n</div>",
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