#27277 · RE: [solicitud con ID :##27241##] : ID bizneo Bruna Sousa
ID interno: 10918000008213665
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Fallos de Sistema
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
8/7/25, 15:46
Resuelto
—
Actualizado
15/7/25, 7:10
Asignado
Jul 14, 2025 12:21 PM
Respondido
—
Completado
—
First resp. due
Jul 9, 2025 05:46 PM
Due by
Jul 10, 2025 05:46 PM
Tiempo de resolución
—
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Enviado: martes, 8 de julio de 2025 12:47
Para: Soporte <soporte@browniespain.com>; Amoreiras <amoreiras@browniespain.com>
Cc: Teresa Nunes <teresa.nunes@browniespain.com>; People <people@browniespain.com>
Asunto: RE: [solicitud con ID :##27241##] : ID bizneo Bruna Sousa
Hola equipo,
Os confirmo que ya está añadida Bruna de nuevo en el TPV.
@Soporte podéis revisar el listado de empleados que no se esté configurando algo y se eliminen algunos empleados por favor? La persona por la que reclaman ya lleva meses en Brownie (no es nueva incorporación), y ayer me pasó también con otra trabajadora que tenía años de antigüedad.
Muchas gracias,
|
C/ Castanyer 29 |
|
|
|
|
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
|
De: Soporte <soporte@browniespain.com>
Enviado el: lunes, 7 de julio de 2025 15:16
Para: Amoreiras <amoreiras@browniespain.com>
CC: Teresa Nunes <teresa.nunes@browniespain.com>; People <people@browniespain.com>
Asunto: Re: [solicitud con ID :##27241##] : ID bizneo Bruna Sousa
Hola Amoreiras,
Eso lo han de solucionar de People, que vemos q están en copia, des de IT no podemos hacer nada.
Atentamente,
Descripción de la solicitud
Título : ID bizneo Bruna Sousa
Descripción :
Buenos dias ,
Una chica de amoreiras no puede aceder al programa de ventas porque su id se da error .
Es Bruna Sousa y su id es 16845010.
Gracias ,
Store Manager
Sara Baptista
Saludos.
El Equipo IT
|
C/ Castanyer 29 |
|
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
|
NOTA: Esto es un envío automático. Por favor, no respondas a este correo.
JSON crudo (detalle completo)
{
"id": "10918000008213665",
"sla": {
"id": "10918000006887429",
"name": "SLA Soporte TIENDAS"
},
"mode": {
"id": "10918000000168268",
"name": "CAU",
"internal_name": "CAU"
},
"site": {
"id": "10918000000170350",
"name": "TIENDAS",
"deleted": false,
"is_default": false
},
"tags": [],
"group": {
"id": "10918000000193509",
"name": "Brownie (Tiendas)",
"site": {
"id": "10918000000170350"
},
"deleted": false
},
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000085001",
"name": "Cancelada",
"color": "#cacaca",
"stop_timer": false,
"in_progress": false,
"internal_name": "Canceled"
},
"is_read": true,
"subject": "RE: [solicitud con ID :##27241##] : ID bizneo Bruna Sousa",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": {
"id": "10918000000406266",
"name": "Business Central",
"deleted": false
},
"email_cc": [
"people@browniespain.com",
"teresa.nunes@browniespain.com"
],
"email_to": [
"katia.mendez@browniespain.com",
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000000173033",
"name": "Amoreiras",
"site": {
"id": "10918000000170350",
"name": "TIENDAS",
"deleted": false,
"is_default": false
},
"phone": "351215833289",
"mobile": null,
"email_id": "amoreiras@browniespain.com",
"sms_mail": null,
"job_title": "Tienda",
"last_name": null,
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": {
"id": "10918000000175007",
"name": "Tiendas",
"site": {
"id": "10918000000170350"
}
},
"first_name": "Amoreiras",
"user_scope": "internal_user",
"employee_id": "amoreiras",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": {
"id": "10918000000175007",
"name": "Tiendas",
"site": {
"id": "10918000000170350"
}
},
"display_id": "27277",
"is_overdue": true,
"is_trashed": false,
"message_id": "<PR3P195MB065109D7CD9B3837969D6C15C74EA@PR3P195MB0651.EURP195.PROD.OUTLOOK.COM>",
"resolution": null,
"technician": {
"id": "10918000000167008",
"name": "Sergio Marqués",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "sergio.marques@browniespain.com",
"sms_mail": null,
"job_title": "ERP Technician",
"last_name": "Marqués",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083479533&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "Sergio",
"user_scope": "internal_user",
"employee_id": "smarques",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": null
},
"attachments": [],
"description": "\n\n\n<div dir=\"ltr\" class=\"zm_225952890577423868_parse_5784872323860657550\">\n<div class=\"x_432548438elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nBuenas Katia !</div>\n<div class=\"x_432548438elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_432548438elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nLa restante equipo esta todo ok!</div>\n<div class=\"x_432548438elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_432548438elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_432548438elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nGracias , </div>\n<div class=\"x_432548438elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_432548438elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nStore Manager </div>\n<div class=\"x_432548438elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nSara Baptista </div>\n<div id=\"x_432548438appendonsend\"></div>\n<hr style=\"width:98%\">\n<div id=\"x_432548438divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Katia Mendez <katia.mendez@browniespain.com><br />\n<b>Enviado:</b> martes, 8 de julio de 2025 12:47<br />\n<b>Para:</b> Soporte <soporte@browniespain.com>; Amoreiras <amoreiras@browniespain.com><br />\n<b>Cc:</b> Teresa Nunes <teresa.nunes@browniespain.com>; People <people@browniespain.com><br />\n<b>Asunto:</b> RE: [solicitud con ID :##27241##] : ID bizneo Bruna Sousa</font>\n<div> </div>\n</div>\n\n<div lang=\"ES\" style=\"\">\n<div class=\"x_WordSection1\">\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Hola equipo,\n</span></p>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Os confirmo que ya está añadida Bruna de nuevo en el TPV.\n</span></p>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_432548438OWAAM01B676B3B0BE4C0DB301733C3D388D51\" href=\"mailto:soporte@browniespain.com\"><span style=\"font-family:"Calibri", sans-serif; text-decoration:none\">@Soporte</span></a>\n podéis revisar el listado de empleados que no se esté configurando algo y se eliminen algunos empleados por favor? La persona por la que reclaman ya lleva meses en Brownie (no es nueva incorporación), y ayer me pasó también con otra trabajadora que tenía años\n de antigüedad. </span></p>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">Muchas gracias, </span></p>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n<table class=\"x_MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">Katia Mendez</span></b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">Labour & Payroll Manager</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5443753&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5443754&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5443755&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5443756&ACTION=FILE\"></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">682161790</span></a><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt\"><img border=\"0\" width=\"375\" height=\"100\" alt=\"FIRMA_CORPORATIVA_MAIL_20250529.jpg\" style=\"width:3.9083in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5443757&ACTION=FILE\"> \n </span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"x_MsoNormal\" style=\"margin-bottom:12pt; text-align:justify\"><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"> </span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento\n de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos,\n dirigiendo su petición a la dirección postal c/ Neptú, 14</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">–Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje\n al destinatario, o ha recibido esta comunicación por error, le informamos que está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección\n arriba mencionada.</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"x_MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Soporte <soporte@browniespain.com>\n<br />\n<b>Enviado el:</b> lunes, 7 de julio de 2025 15:16<br />\n<b>Para:</b> Amoreiras <amoreiras@browniespain.com><br />\n<b>CC:</b> Teresa Nunes <teresa.nunes@browniespain.com>; People <people@browniespain.com><br />\n<b>Asunto:</b> Re: [solicitud con ID :##27241##] : ID bizneo Bruna Sousa</span></p>\n</div>\n<p class=\"x_MsoNormal\"> </p>\n<div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">Hola Amoreiras,</span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\"> </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">Eso lo han de solucionar de People, que vemos q están en copia, des de IT no podemos hacer nada.</span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\"> </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">Atentamente,</span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\"> </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\"> </span></p>\n</div>\n<div>\n<div class=\"x_MsoNormal\" align=\"center\" style=\"text-align:center\"><span style=\"font-size:10pt; font-family:Roboto\">\n<hr id=\"x_null\">\n</span></div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\"> </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span class=\"x_font\"><b><u><span style=\"font-size:10pt; font-family:"Verdana", sans-serif\">Descripción de la solicitud</span></u></b></span><span style=\"font-size:10pt; font-family:Roboto\"></span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\"> </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span class=\"x_font\"><span style=\"font-size:10pt; font-family:"Verdana", sans-serif\">Título :\n<b>ID bizneo Bruna Sousa</b> </span></span><span style=\"font-size:10pt; font-family:Roboto\"></span></p>\n</div>\n<div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:"Verdana", sans-serif\">Descripción :\n</span></p>\n</div>\n<div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; color:black\">Buenos dias , </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; color:black\"> </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; color:black\">Una chica de amoreiras no puede aceder al programa de ventas porque su id se da error .</span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; color:black\"> </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; color:black\">Es Bruna Sousa y su id es 16845010.</span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; color:black\"> </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; color:black\"> </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; color:black\">Gracias , </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; color:black\"> </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; color:black\">Store Manager </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:11pt; color:black\">Sara Baptista </span></p>\n</div>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\"> </span></p>\n</div>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\"> </span></p>\n</div>\n<div>\n<div class=\"x_MsoNormal\" align=\"center\" style=\"text-align:center\"><span style=\"font-size:10pt; font-family:Roboto\">\n<hr id=\"x_null\">\n</span></div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\"> </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span class=\"x_font\"><span style=\"font-size:10pt; font-family:"Verdana", sans-serif\">Saludos.</span></span><span style=\"font-size:10pt; font-family:Roboto\"></span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span class=\"x_font\"><span style=\"font-size:10pt; font-family:"Verdana", sans-serif\">El Equipo IT</span></span><span style=\"font-size:10pt; font-family:Roboto\"></span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\"> </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\"> </span></p>\n</div>\n<table class=\"x_MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt; background:white; font-stretch:inherit; line-height:inherit; orphans:2; widows:2; word-spacing:0px\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"x_xmsonormal\" style=\"margin:0cm\"><span class=\"x_size\"><b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Equipo IT</span></b></span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br />\n<br />\n<br />\n</span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5443758&ACTION=FILE\"></span></a></span><span class=\"x_size\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span></span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5443759&ACTION=FILE\"></span></a></span><span class=\"x_size\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span></span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5443760&ACTION=FILE\"></span></a></span><span class=\"x_size\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span></span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1916in; height:0.1916in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5443761&ACTION=FILE\"></span></a></span><span style=\"font-size:11.5pt; color:rgb(32, 31, 30)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p class=\"x_xmsonormal\" style=\"margin:0cm\"><span class=\"x_size\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">C/ Castanyer 29</span></span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br />\n<span class=\"x_size\">08022 - Barcelona, Spain</span><br />\n<span class=\"x_size\">+34 932 377 066</span><br />\n<span class=\"x_size\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"font-family:"inherit", serif; color:rgb(155, 155, 155); border:none windowtext 1pt; padding:0cm\">www.browniespain.com</span></a></span></span><span style=\"font-size:11.5pt; color:rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"x_xmsonormal\" style=\"margin:0cm\"><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9083in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5443762&ACTION=FILE\"></span></a></span><span class=\"x_size\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(32, 31, 30)\"> \n </span></span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"82\" height=\"83\" style=\"width:0.8583in; height:0.8666in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5443763&ACTION=FILE\"></span></a></span><span class=\"x_size\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(32, 31, 30)\"> </span></span><span style=\"font-size:11.5pt; color:rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"x_xmsonormal\" style=\"margin:0cm; text-align:justify\"><span class=\"x_size\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES\n BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre\n y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia\n de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\"><span style=\"font-family:"inherit", serif; color:rgb(5, 99, 193); border:none windowtext 1pt; padding:0cm\">personal@browniespain.com</span></a> Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span><span style=\"font-size:11.5pt; color:rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\"> </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span class=\"x_size\"><b><span style=\"font-size:10pt; font-family:"Verdana", sans-serif; color:rgb(32, 31, 30); background:white\">NOTA:</span></b></span><span class=\"x_size\"><span style=\"font-size:10pt; font-family:"Verdana", sans-serif; color:rgb(32, 31, 30); background:white\"> Esto\n es un envío automático. Por favor, no respondas a este correo.</span></span><span style=\"font-size:10pt; font-family:Roboto\"></span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\"> </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\"> </span></p>\n</div>\n<div>\n<p class=\"x_MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-size:10pt; font-family:Roboto\"> </span></p>\n</div>\n</div>\n</div>\n</div>\n</div>",
"display_key": {
"value": "27277",
"display_value": "27277"
},
"due_by_time": {
"value": "1752162406453",
"display_value": "Jul 10, 2025 05:46 PM"
},
"is_reopened": false,
"maintenance": null,
"subcategory": {
"id": "10918000000406274",
"name": "Fallos de Sistema"
},
"created_time": {
"value": "1751989606151",
"display_value": "Jul 8, 2025 05:46 PM"
},
"deleted_time": null,
"is_escalated": true,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "0",
"assigned_time": {
"value": "1752488503918",
"display_value": "Jul 14, 2025 12:21 PM"
},
"resolved_time": null,
"completed_time": null,
"responded_time": null,
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1752563437792",
"display_value": "Jul 15, 2025 09:10 AM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [
"katia.mendez@browniespain.com",
"people@browniespain.com",
"teresa.nunes@browniespain.com"
],
"has_linked_requests": false,
"notification_status": null,
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": true,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": {
"value": "1752076006302",
"display_value": "Jul 9, 2025 05:46 PM"
},
"request_template_checklist_ids": []
}