#27232 · Vale
ID interno: 10918000008213107
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
7/7/25, 10:29
Resuelto
8/7/25, 9:33
Actualizado
10/7/25, 10:07
Asignado
Jul 8, 2025 10:36 AM
Respondido
Jul 8, 2025 11:33 AM
Completado
Jul 10, 2025 12:07 PM
First resp. due
Jul 8, 2025 12:29 PM
Due by
Jul 9, 2025 12:29 PM
Tiempo de resolución
23.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos dias,
¿Podrías ver la factura donde se usó este vale?
La clienta afirma que no usó el vale, pero vale 0 €.M007054002860GraciasRita Anjo
Resolución
Hola chicas
La clienta canjeo este vale de 89,90 y le sobro un importe de 39,90 el cual canjeo en otra compra y añadió un vale de 4 euros que también gasto; os adjunto los movimientos de las compras.
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