#27219 · INDIDENCIA DE COBRO POR AMERICAN EXPRESS
ID interno: 10918000008194015
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
6/7/25, 16:49
Resuelto
7/7/25, 7:37
Actualizado
9/7/25, 8:06
Asignado
Jul 7, 2025 08:41 AM
Respondido
Jul 7, 2025 09:37 AM
Completado
Jul 9, 2025 10:06 AM
First resp. due
Jul 8, 2025 08:00 AM
Due by
Jul 9, 2025 08:00 AM
Tiempo de resolución
14.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
He tenido un problema con un cliente que ha pagado con American Express.
A la hora de pagar he seleccionado la opción de pagar con American Express en vez de la opción de pagar con tarjeta normal. Según le he dado me ha salido que pusiera la cantidad, que eran 30 euros, y una vez seleccionada e inmediatamente, sin que el cliente
pagara, ha salido el ticket de compra como si hubiera pagado.
Le he pedido al cliente que revisara si no le habían cobrado y no había pagado nada por lo que no le habían cobrado nada.
He sacado entones el datafono externo y le he cobrado los 30 euros por ahí. Le he dado su copia y me he quedado con otra que meteré en la bolsa con los vales que guardamos a lo largo del día.
Al cerrar caja pondré esta cantidad en datáfono externo, y si no me dejara cerrar caja pondré estos 30 euros en American Express.
Disculpen las molestias y muchas gracias.
Resolución
Buenos días
Amex se cobra pulsando el boton de Cleaone la otra opción no la usamos, de pulsar AMEX debéis usar el datafono externo y cobrar tal y como lo habéis hecho.
Un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Buenos días<br /></div><div><br /></div><div>Amex se cobra pulsando el boton de Cleaone la otra opción no la usamos, de pulsar AMEX debéis usar el datafono externo y cobrar tal y como lo habéis hecho.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_7676499565577218046_parse_8476940941685664684\">\n<div class=\"x_2055529748elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenas tardes,</div>\n<div class=\"x_2055529748elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHe tenido un problema con un cliente que ha pagado con American Express.</div>\n<div class=\"x_2055529748elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nA la hora de pagar he seleccionado la opción de pagar con American Express en vez de la opción de pagar con tarjeta normal. Según le he dado me ha salido que pusiera la cantidad, que eran 30 euros, y una vez seleccionada e inmediatamente, sin que el cliente\n pagara, ha salido el ticket de compra como si hubiera pagado.</div>\n<div class=\"x_2055529748elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nLe he pedido al cliente que revisara si no le habían cobrado y no había pagado nada por lo que no le habían cobrado nada.</div>\n<div class=\"x_2055529748elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHe sacado entones el datafono externo y le he cobrado los 30 euros por ahí. Le he dado su copia y me he quedado con otra que meteré en la bolsa con los vales que guardamos a lo largo del día. </div>\n<div class=\"x_2055529748elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nAl cerrar caja pondré esta cantidad en datáfono externo, y si no me dejara cerrar caja pondré estos 30 euros en American Express.</div>\n<div class=\"x_2055529748elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nDisculpen las molestias y muchas gracias.</div>\n</div>",
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