#27207 · RE: [solicitud con ID :##27164##] : EXT: PEDIDO CON DOS ETIQUETAS

ID interno: 10918000008164313

← Volver al listado

Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

customersupport

Técnico

Departamento

Request Type

Incidencia

Creado

4/7/25, 12:32

Resuelto

Actualizado

4/7/25, 12:34

Asignado

Respondido

Jul 4, 2025 02:34 PM

Completado

First resp. due

Jul 7, 2025 02:32 PM

Due by

Jul 8, 2025 02:32 PM

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Hola,

 

 

Disculpad, tendremos en cuenta para futuras comunicaciones.

 

@helena.martinez@browniespain.com ¿podeis revisar?

 

Un saludo.

 

Ramyi G.

Gestor Contact Center-Dpto. de Operaciones

 

www.mrw.es

 

             

 

De: Soporte Brownie <soporte@browniespain.com>
Enviado el: viernes, 4 de julio de 2025 10:09
Para: customersupport <customersupport@mrw.es>
CC: logistica@browniespain.com; helena.martinez@browniespain.com
Asunto: Re: [solicitud con ID :##27164##] : EXT: PEDIDO CON DOS ETIQUETAS

 

CUIDADO: Este mensaje ha sido enviado desde una fuente externa del Grupo MRW.
Por favor, tenga cuidado al abrir archivos adjuntos/enlaces o al responder a fuentes que no conoce.

 

Hola customersupport,

 

Estos temas los gestiona el departamento de logística a quienes les remitimos la información y ponemos en copia a la responsable de Customer Care.

En IT de Brownie no podemos realizar ninguna acción al respecto, por lo que cerramos este ticket.

 

Atentamente,

 

 


 

Descripción de la solicitud

 

Título : EXT: PEDIDO CON DOS ETIQUETAS

Descripción :

Buenos días,

 

Nos indica nuestra agencia que ha recibido este pedido con dos etiquetas. ¿Cómo procedemos?

 

00691h763669 - CO0619580

00691h763674 - CO0619759

 

 

Cintia Moreno Varela

 

 

 

Contact Center Clientes Corporate - Dpto. de Operaciones

Coslada Madrid

www.mrw.es

 

             

 

 

Antes de imprimir este mensaje, asegúrese de que es necesario.

Este mensaje y los ficheros anexos son confidenciales dirigiéndose exclusivamente al destinatario mencionado en el encabezamiento. Si usted ha recibido este correo por error, tenga la amabilidad de eliminarlo de su sistema y no divulgar el contenido a terceros. Los datos personales facilitados por usted o por terceros serán tratados por MRW con la finalidad de gestionar y mantener los contactos y relaciones que se produzcan como consecuencia de la relación que mantiene con una mercantil de MRW y/o franquicia. Normalmente, la base jurídica que legitima este tratamiento, será su consentimiento, el interés legítimo o la necesidad para gestionar una relación contractual o similar. El plazo de conservación de sus datos vendrá determinado por la relación que mantiene con nosotros. Para más información al respecto, o para ejercer sus derechos de acceso, rectificación, supresión, oposición, limitación o portabilidad, dirija una comunicación por escrito a MRW-LOPD Avda. de la Granvia de L’Hospitalet, 163-167 · 08908 L’Hospitalet de Llobregat (Barcelona) o al correo electrónico lopd@mrw.es. En caso de considerar vulnerado su derecho a la protección de datos personales, podrá interponer una reclamación ante la Agencia Española de Protección de Datos (www.agpd.es).

 

 

 

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

 

 

 

 


 

Saludos.

El Equipo IT

 

 

Equipo IT


   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
www.browniespain.com

      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

NOTA: Esto es un envío automático. Por favor, no respondas a este correo.

 

 

 

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

error
JSON crudo (detalle completo)
{
  "id": "10918000008164313",
  "sla": {
    "id": "10918000000164165",
    "name": "SLA Soporte HQ"
  },
  "mode": {
    "id": "10918000000008033",
    "name": "E-Mail",
    "internal_name": "E-Mail"
  },
  "site": {
    "id": "10918000000794001",
    "name": "HQ",
    "deleted": false,
    "is_default": true
  },
  "tags": [],
  "group": {
    "id": "10918000000199875",
    "name": "Brownie (HQ)",
    "site": {
      "id": "10918000000794001"
    },
    "deleted": false
  },
  "level": {
    "id": "10918000000168252",
    "name": "Nivel 1 - Primera Respuesta"
  },
  "assets": [],
  "impact": {
    "id": "10918000000009652",
    "name": "Afecta al usuario"
  },
  "is_fcr": false,
  "status": {
    "id": "10918000000085001",
    "name": "Cancelada",
    "color": "#cacaca",
    "stop_timer": false,
    "in_progress": false,
    "internal_name": "Canceled"
  },
  "is_read": true,
  "subject": "RE: [solicitud con ID :##27164##] : EXT: PEDIDO CON DOS ETIQUETAS",
  "urgency": {
    "id": "10918000000009529",
    "name": "Alta"
  },
  "category": null,
  "email_cc": [
    "logistica@browniespain.com"
  ],
  "email_to": [
    "helena.martinez@browniespain.com",
    "soporte@browniespain.com"
  ],
  "priority": {
    "id": "10918000000008169",
    "name": "Normal",
    "color": "#006600"
  },
  "template": {
    "id": "10918000000008023",
    "name": "Incidencia",
    "image": "incident-icon",
    "layouts": [
      {
        "id": "10918000000102032",
        "name": "requester_layout"
      },
      {
        "id": "10918000000102034",
        "name": "technician_layout"
      }
    ],
    "comments": "Interrupción o reducción de la calidad no planificada del Servicio",
    "inactive": false,
    "workflow": null,
    "has_tasks": false,
    "lifecycle": {
      "id": "10918000000183026",
      "name": "Ciclo de vida de una Solicitud",
      "inactive": false,
      "is_published": true
    },
    "checklists": [],
    "created_by": {
      "id": "10918000000007977",
      "name": "System",
      "site": null,
      "phone": null,
      "mobile": null,
      "email_id": null,
      "sms_mail": null,
      "job_title": "",
      "last_name": "",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": null,
      "first_name": "System",
      "user_scope": "internal_user",
      "employee_id": "",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "is_default": true,
    "sort_index": "1",
    "user_groups": [],
    "created_time": {
      "value": "1169631000000",
      "display_value": "Jan 24, 2007 10:30 AM"
    },
    "has_checklists": false,
    "has_user_group": false,
    "support_groups": [],
    "template_fields": [
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "request_type",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "mode",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "urgency",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "group",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "level",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "resolution.content",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": false,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "impact",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "technician",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "priority",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char2",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "status",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      }
    ],
    "service_category": null,
    "last_updated_time": {
      "value": "1747822830943",
      "display_value": "May 21, 2025 12:20 PM"
    },
    "show_to_requester": true,
    "task_configuration": {
      "trigger_after_approved": false,
      "trigger_after_creation": false,
      "allow_requester_to_view": false,
      "allow_requester_to_select": false
    },
    "is_service_template": false,
    "reference_templates": []
  },
  "workflow": null,
  "email_bcc": [],
  "has_draft": false,
  "has_notes": false,
  "lifecycle": {
    "id": "10918000000183026",
    "name": "Ciclo de vida de una Solicitud",
    "inactive": false,
    "is_published": true
  },
  "requester": {
    "id": "10918000006691281",
    "name": "customersupport",
    "site": {
      "id": "10918000000794001",
      "name": "HQ",
      "deleted": false,
      "is_default": true
    },
    "phone": null,
    "mobile": null,
    "email_id": "customersupport@mrw.es",
    "sms_mail": null,
    "job_title": null,
    "last_name": null,
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "customersupport",
    "user_scope": "internal_user",
    "employee_id": null,
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "created_by": {
    "id": "10918000000007977",
    "name": "System",
    "site": null,
    "phone": null,
    "mobile": null,
    "email_id": null,
    "sms_mail": null,
    "job_title": "",
    "last_name": "",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "System",
    "user_scope": "internal_user",
    "employee_id": "",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "department": null,
  "display_id": "27207",
  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<PA4PR09MB468545492D1CB03624EDC5DCC142A@PA4PR09MB4685.eurprd09.prod.outlook.com>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, sans-serif; font-size:13px\"><div>error<br /></div></div>",
    "submitted_by": {
      "id": "10918000000167008",
      "name": "Sergio Marqués",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": null,
      "email_id": "sergio.marques@browniespain.com",
      "sms_mail": null,
      "job_title": "ERP Technician",
      "last_name": "Marqués",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083479533&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Sergio",
      "user_scope": "internal_user",
      "employee_id": "smarques",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": "0",
      "is_technician": true
    },
    "submitted_on": {
      "value": "1751632449314",
      "display_value": "Jul 4, 2025 02:34 PM"
    }
  },
  "technician": null,
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
  },
  "attachments": [],
  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2853662812770766384_parse_951285078267933733\">\n<div class=\"x_1859249481WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Hola,\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Disculpad, tendremos en cuenta para futuras comunicaciones.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_1859249481OWAAM834489AB72A949A182931AB1660CB17F\" href=\"mailto:helena.martinez@browniespain.com\"><span style=\"font-family:&quot;Aptos&quot;, sans-serif; text-decoration:none\">@helena.martinez@browniespain.com</span></a></span><span style=\"font-size:11pt\">\n ¿podeis revisar? </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">&nbsp;</span></p>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Un saludo.</span></p>\n<p class=\"MsoNormal\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.mrw.es/\"><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"244\" height=\"30\" style=\"width:2.5416in; height:0.3125in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401212&amp;ACTION=FILE\"></span></a><b><span style=\"font-size:11pt; color:rgb(31, 73, 125)\"></span></b></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:1pt\"><b><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(207, 20, 40)\">&nbsp;</span></b></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:1pt\"><b><span style=\"font-size:11pt; color:rgb(31, 73, 125)\">Ramyi G.</span></b><span style=\"font-size:8pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(0, 36, 125)\"></span></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:1pt\"><i><span style=\"font-size:8pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(89, 89, 89)\">Gestor Contact Center-Dpto. de Operaciones</span></i></p>\n<p class=\"MsoNormal\" style=\"line-height:115%\"><b><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(0, 16, 38)\">&nbsp;</span></b></p>\n<p class=\"MsoNormal\" style=\"line-height:115%\"><span style=\"font-size:11pt; line-height:115%\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.mrw.es/\"><b><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(0, 16, 38)\">www.mrw.es</span></b></a></span><b><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(0, 16, 38)\"></span></b></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:1pt; line-height:115%\"><b><span style=\"font-size:5pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(23, 33, 106)\">&nbsp;</span></b></p>\n<p class=\"MsoNormal\" style=\"line-height:115%\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/mrwespana\"><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"7\" height=\"15\" style=\"width:0.0763in; height:0.1597in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401213&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(23, 33, 106)\">&nbsp;&nbsp;\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://twitter.com/mrw_es\"><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"15\" height=\"12\" style=\"width:0.1597in; height:0.125in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401214&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(23, 33, 106)\">&nbsp;&nbsp;&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/user/MRWURGENTE\"><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"15\" height=\"11\" style=\"width:0.1597in; height:0.118in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401215&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(23, 33, 106)\">&nbsp;&nbsp;&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/mrw/\"><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"15\" height=\"15\" style=\"width:0.1597in; height:0.1597in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401216&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(23, 33, 106)\">&nbsp;&nbsp;&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://plus.google.com/+MRW\"><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"20\" height=\"13\" style=\"width:0.2083in; height:0.1388in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401217&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(17, 85, 204)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.instagram.com/mrw_es/\"><span style=\"font-size:11pt; line-height:115%; font-family:&quot;Cambria&quot;, serif; color:black; text-decoration:none\"><img border=\"0\" width=\"13\" height=\"13\" style=\"width:0.1388in; height:0.1388in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401218&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(23, 33, 106)\"></span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">&nbsp;</span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"> Soporte Brownie &lt;soporte@browniespain.com&gt;\n<br />\n<b>Enviado el:</b> viernes, 4 de julio de 2025 10:09<br />\n<b>Para:</b> customersupport &lt;customersupport@mrw.es&gt;<br />\n<b>CC:</b> logistica@browniespain.com; helena.martinez@browniespain.com<br />\n<b>Asunto:</b> Re: [solicitud con ID :##27164##] : EXT: PEDIDO CON DOS ETIQUETAS</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div style=\"border:solid black 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:rgb(230, 111, 0)\">CUIDADO:</span><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\"> Este mensaje ha sido\n enviado desde una fuente externa del Grupo MRW. <br />\nPor favor, tenga cuidado al abrir archivos adjuntos/enlaces o al responder a fuentes que no conoce.\n</span></p>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">Hola customersupport,</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">Estos temas los gestiona el departamento de logística a quienes les remitimos la información y ponemos en copia a la responsable de Customer Care.<br />\n<br />\nEn IT de Brownie no podemos realizar ninguna acción al respecto, por lo que cerramos este ticket.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">Atentamente,</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">&nbsp;</span></p>\n</div>\n<div>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><span style=\"font-size:10pt; font-family:Roboto\">\n<hr id=\"x_1859249481null\">\n</span></div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_1859249481font\"><b><u><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">Descripción de la solicitud</span></u></b></span><span style=\"font-size:10pt; font-family:Roboto\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_1859249481font\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">Título :\n<b>EXT: PEDIDO CON DOS ETIQUETAS</b> </span></span><span style=\"font-size:10pt; font-family:Roboto\"></span></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">Descripción :\n</span></p>\n</div>\n<div>\n<div>\n<p style=\"margin:0cm\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">Buenos días,</span></p>\n<p style=\"margin:0cm\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">Nos indica nuestra agencia que ha recibido este pedido con dos etiquetas. ¿Cómo procedemos?</span></p>\n<p style=\"margin:0cm\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">00691h763669 - CO0619580</span></p>\n<p style=\"margin:0cm\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">00691h763674 - CO0619759</span></p>\n<p style=\"margin:0cm\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">Cintia Moreno Varela</span></p>\n<p style=\"margin:0cm\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></p>\n<p style=\"margin:0cm\"><span class=\"x_1859249481size\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></span><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\"></span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\"><img border=\"0\" width=\"244\" height=\"31\" style=\"width:2.5416in; height:0.3194in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401212&amp;ACTION=FILE\"></span><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\"></span></p>\n<p style=\"margin:0cm\"><span class=\"x_1859249481size\"><b><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></b></span><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\"></span></p>\n<p style=\"margin:0cm\"><span class=\"x_1859249481size\"><i><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">Contact Center Clientes Corporate -&nbsp;Dpto. de Operaciones</span></i></span><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\"></span></p>\n<p style=\"margin:0cm\"><span class=\"x_1859249481size\"><i><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">Coslada Madrid</span></i></span><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\"></span></p>\n<p style=\"margin:0cm; line-height:115%\"><span class=\"x_1859249481size\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif; color:rgb(31, 78, 121)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.mrw.es/\"><b><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(0, 16, 38)\">www.mrw.es</span></b></a></span></span><span style=\"font-size:10pt; line-height:115%; font-family:&quot;Verdana&quot;, sans-serif\"></span></p>\n<p style=\"margin-right:0cm; margin-bottom:1pt; margin-left:0cm; line-height:115%\">\n<span class=\"x_1859249481size\"><b><span style=\"font-size:5pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(23, 33, 106)\">&nbsp;</span></b></span><span style=\"font-size:10pt; line-height:115%; font-family:&quot;Verdana&quot;, sans-serif\"></span></p>\n<p style=\"margin:0cm; line-height:115%\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/mrwespana\"><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"11\" height=\"23\" style=\"width:0.118in; height:0.243in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401219&amp;ACTION=FILE\"></span></a><span class=\"x_1859249481size\"><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(23, 33, 106)\">&nbsp;&nbsp;\n</span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://twitter.com/mrw_es\"><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"23\" height=\"19\" style=\"width:0.243in; height:0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401220&amp;ACTION=FILE\"></span></a><span class=\"x_1859249481size\"><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(23, 33, 106)\">&nbsp;&nbsp;&nbsp;</span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/user/MRWURGENTE\"><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"23\" height=\"17\" style=\"width:0.243in; height:0.1736in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401221&amp;ACTION=FILE\"></span></a><span class=\"x_1859249481size\"><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(23, 33, 106)\">&nbsp;&nbsp;&nbsp;</span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/mrw/\"><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"23\" height=\"23\" style=\"width:0.243in; height:0.243in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401222&amp;ACTION=FILE\"></span></a><span class=\"x_1859249481size\"><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(23, 33, 106)\">&nbsp;&nbsp;&nbsp;</span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://plus.google.com/+MRW\"><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"31\" height=\"20\" style=\"width:0.3263in; height:0.2083in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401223&amp;ACTION=FILE\"></span></a><span class=\"x_1859249481size\"><span style=\"font-size:9pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(17, 85, 204)\">&nbsp;</span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.instagram.com/mrw_es/\"><span style=\"font-family:&quot;Cambria&quot;, serif; color:black; text-decoration:none\"><img border=\"0\" width=\"20\" height=\"20\" style=\"width:0.2083in; height:0.2083in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401224&amp;ACTION=FILE\"></span></a><span style=\"font-size:10pt; line-height:115%; font-family:&quot;Verdana&quot;, sans-serif\"></span></p>\n<p style=\"margin:0cm\"><span class=\"x_1859249481size\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(17, 85, 204)\">&nbsp;</span></span><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\"></span></p>\n<p style=\"margin:0cm\"><span class=\"x_1859249481size\"><b><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(191, 191, 191)\">&nbsp;</span></b></span><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\"></span></p>\n<p style=\"margin:0cm; line-height:115%\"><span class=\"x_1859249481size\"><b><span style=\"font-size:6pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(0, 34, 141)\">Antes de imprimir este mensaje, asegúrese de que es necesario.</span></b></span><span style=\"font-size:10pt; line-height:115%; font-family:&quot;Verdana&quot;, sans-serif\"></span></p>\n<p style=\"margin:0cm; line-height:115%\"><span class=\"x_1859249481size\"><span style=\"font-size:6pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(191, 191, 191)\">Este mensaje y los ficheros anexos son confidenciales dirigiéndose exclusivamente al destinatario mencionado\n en el encabezamiento. Si usted ha recibido este correo por error, tenga la amabilidad de eliminarlo de su sistema y no divulgar el contenido a terceros. Los datos personales facilitados por usted o por terceros serán tratados por MRW con la finalidad de gestionar\n y mantener los contactos y relaciones que se produzcan como consecuencia de la relación que mantiene con una mercantil de MRW y/o franquicia. Normalmente, la base jurídica que legitima este tratamiento, será su consentimiento, el interés legítimo o la necesidad\n para gestionar una relación contractual o similar. El plazo de conservación de sus datos vendrá determinado por la relación que mantiene con nosotros. Para más información al respecto, o para ejercer sus derechos de acceso, rectificación, supresión, oposición,\n limitación o portabilidad, dirija una comunicación por escrito a MRW-LOPD Avda. de la Granvia de L’Hospitalet, 163-167 · 08908 L’Hospitalet de Llobregat (Barcelona) o al correo electrónico\n</span></span><span class=\"x_1859249481size\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif; color:rgb(31, 78, 121)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lopd@mrw.es\"><span style=\"font-size:6pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(191, 191, 191)\">lopd@mrw.es</span></a></span></span><span class=\"x_1859249481size\"><span style=\"font-size:6pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(191, 191, 191)\">.\n En caso de considerar vulnerado su derecho a la protección de datos personales, podrá interponer una reclamación ante la Agencia Española de Protección de Datos (</span></span><span class=\"x_1859249481size\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif; color:rgb(31, 78, 121)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.agpd.es/\"><span style=\"font-size:6pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(191, 191, 191)\">www.agpd.es</span></a></span></span><span class=\"x_1859249481size\"><span style=\"font-size:6pt; line-height:115%; font-family:&quot;Arial&quot;, sans-serif; color:rgb(191, 191, 191)\">).</span></span><span style=\"font-size:10pt; line-height:115%; font-family:&quot;Verdana&quot;, sans-serif\"></span></p>\n<p style=\"margin:0cm\"><span class=\"x_1859249481size\"><span style=\"font-family:&quot;Calibri&quot;, sans-serif; color:rgb(15, 71, 97)\">&nbsp;</span></span><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\"></span></p>\n<p style=\"margin:0cm\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></p>\n</div>\n<p><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></p>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span class=\"x_1859249481colour\"><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span></span><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">\n Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></p>\n</div>\n<p><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">&nbsp;</span></p>\n</div>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">&nbsp;</span></p>\n</div>\n<div>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><span style=\"font-size:10pt; font-family:Roboto\">\n<hr id=\"x_1859249481null\">\n</span></div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_1859249481font\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">Saludos.</span></span><span style=\"font-size:10pt; font-family:Roboto\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_1859249481font\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif\">El Equipo IT</span></span><span style=\"font-size:10pt; font-family:Roboto\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">&nbsp;</span></p>\n</div>\n<table class=\"x_1859249481MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt; background:white; font-stretch:inherit; line-height:inherit; orphans:2; widows:2; word-spacing:0px\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"x_1859249481xmsonormal\" style=\"margin:0cm\"><span class=\"x_1859249481size\"><b><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Equipo IT</span></b></span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br />\n<br />\n<br />\n</span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401225&amp;ACTION=FILE\"></span></a></span><span class=\"x_1859249481size\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span></span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401226&amp;ACTION=FILE\"></span></a></span><span class=\"x_1859249481size\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span></span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401227&amp;ACTION=FILE\"></span></a></span><span class=\"x_1859249481size\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span></span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401228&amp;ACTION=FILE\"></span></a></span><span style=\"font-size:11.5pt; color:rgb(32, 31, 30)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p class=\"x_1859249481xmsonormal\" style=\"margin:0cm\"><span class=\"x_1859249481size\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">C/ Castanyer 29</span></span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br />\n<span class=\"x_1859249481size\">08022 - Barcelona, Spain</span><br />\n<span class=\"x_1859249481size\">+34 932 377 066</span><br />\n<span class=\"x_1859249481size\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"font-family:&quot;inherit&quot;, serif; color:rgb(155, 155, 155); border:none windowtext 1pt; padding:0cm\">www.browniespain.com</span></a></span></span><span style=\"font-size:11.5pt; color:rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"x_1859249481xmsonormal\" style=\"margin:0cm\"><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9097in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401229&amp;ACTION=FILE\"></span></a></span><span class=\"x_1859249481size\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(32, 31, 30)\">&nbsp;\n &nbsp; &nbsp;</span></span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"82\" height=\"83\" style=\"width:0.8541in; height:0.868in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401230&amp;ACTION=FILE\"></span></a></span><span class=\"x_1859249481size\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(32, 31, 30)\">&nbsp;</span></span><span style=\"font-size:11.5pt; color:rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"x_1859249481xmsonormal\" style=\"margin:0cm; text-align:justify\"><span class=\"x_1859249481size\"><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES\n BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre\n y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia\n de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\"><span style=\"font-family:&quot;inherit&quot;, serif; color:rgb(5, 99, 193); border:none windowtext 1pt; padding:0cm\">personal@browniespain.com</span></a>&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span><span style=\"font-size:11.5pt; color:rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_1859249481size\"><b><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(32, 31, 30); background:white\">NOTA:</span></b></span><span class=\"x_1859249481size\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(32, 31, 30); background:white\">&nbsp;Esto\n es un envío automático. Por favor, no respondas a este correo.</span></span><span style=\"font-size:10pt; font-family:Roboto\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:Roboto\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-size:10pt; font-family:Roboto\">&nbsp;</span></p>\n</div>\n</div>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
  "display_key": {
    "value": "27207",
    "display_value": "27207"
  },
  "due_by_time": {
    "value": "1751977955082",
    "display_value": "Jul 8, 2025 02:32 PM"
  },
  "is_reopened": false,
  "maintenance": null,
  "subcategory": null,
  "created_time": {
    "value": "1751632353694",
    "display_value": "Jul 4, 2025 02:32 PM"
  },
  "deleted_time": null,
  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "0",
  "assigned_time": null,
  "resolved_time": null,
  "completed_time": null,
  "responded_time": {
    "value": "1751632449314",
    "display_value": "Jul 4, 2025 02:34 PM"
  },
  "approval_status": null,
  "has_attachments": false,
  "unreplied_count": 0,
  "last_updated_time": {
    "value": "1751632449314",
    "display_value": "Jul 4, 2025 02:34 PM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [
    "helena.martinez@browniespain.com",
    "logistica@browniespain.com"
  ],
  "has_linked_requests": false,
  "notification_status": null,
  "cancel_flag_comments": null,
  "cancellation_requested": false,
  "is_first_response_overdue": false,
  "request_template_task_ids": [],
  "workflow_instance_details": null,
  "entity_instance_properties": [],
  "first_response_due_by_time": {
    "value": "1751891554388",
    "display_value": "Jul 7, 2025 02:32 PM"
  },
  "request_template_checklist_ids": []
}