#27204 · EXT: PEDIDO DUPLICADO 00691H746251 - CO0611005
ID interno: 10918000008164265
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Incidencia Online
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
4/7/25, 11:56
Resuelto
4/7/25, 12:12
Actualizado
6/7/25, 13:05
Asignado
Jul 4, 2025 02:10 PM
Respondido
Jul 4, 2025 02:07 PM
Completado
Jul 6, 2025 03:05 PM
First resp. due
Jul 7, 2025 01:56 PM
Due by
Jul 8, 2025 01:56 PM
Tiempo de resolución
0.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Nos indica nuestra agencia que han vuelto a recibir este pedido. ¿Cómo procedemos?
00691H746251 - CO0611005
Cintia Moreno Varela
Contact Center Clientes Corporate - Dpto. de Operaciones
Coslada Madrid
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Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7287630046708937445_parse_5138207048876212260\">\n<div class=\"x_295031394WordSection1\">\n<p class=\"MsoNormal\">Buenos días, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Nos indica nuestra agencia que han vuelto a recibir este pedido. ¿Cómo procedemos?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">00691H746251 - CO0611005</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Cintia Moreno Varela</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\"><img width=\"244\" height=\"31\" style=\"width:2.5416in; height:0.3194in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401173&ACTION=FILE\"><span style=\"\"></span></span></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:12pt\"> </span></b></p>\n<p class=\"MsoNormal\"><i><span style=\"font-size:12pt\">Contact Center Clientes Corporate - Dpto. de Operaciones</span></i></p>\n<p class=\"MsoNormal\"><i><span style=\"font-size:12pt\">Coslada Madrid</span></i></p>\n<p class=\"MsoNormal\" style=\"line-height:115%\"><span style=\"font-size:12pt; line-height:115%; color:rgb(31, 78, 121)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.mrw.es/\"><b><span style=\"font-size:9pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(0, 16, 38)\">www.mrw.es</span></b></a></span><b><span style=\"font-size:9pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(0, 16, 38)\"></span></b></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:1pt; line-height:115%\"><b><span style=\"font-size:5pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(23, 33, 106)\"> </span></b></p>\n<p class=\"MsoNormal\" style=\"line-height:115%\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/mrwespana\"><span style=\"font-size:9pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"11\" height=\"23\" style=\"width:0.1111in; height:0.243in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401174&ACTION=FILE\"></span></a><span style=\"font-size:9pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(23, 33, 106)\"> \n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://twitter.com/mrw_es\"><span style=\"font-size:9pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"23\" height=\"19\" style=\"width:0.243in; height:0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401175&ACTION=FILE\"></span></a><span style=\"font-size:9pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(23, 33, 106)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/user/MRWURGENTE\"><span style=\"font-size:9pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"23\" height=\"17\" style=\"width:0.243in; height:0.1736in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401176&ACTION=FILE\"></span></a><span style=\"font-size:9pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(23, 33, 106)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/mrw/\"><span style=\"font-size:9pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"23\" height=\"23\" style=\"width:0.243in; height:0.243in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401177&ACTION=FILE\"></span></a><span style=\"font-size:9pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(23, 33, 106)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://plus.google.com/+MRW\"><span style=\"font-size:9pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(17, 85, 204); text-decoration:none\"><img border=\"0\" width=\"31\" height=\"20\" style=\"width:0.3194in; height:0.2083in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401178&ACTION=FILE\"></span></a><span style=\"font-size:9pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(17, 85, 204)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.instagram.com/mrw_es/\"><span style=\"font-size:12pt; line-height:115%; font-family:"Cambria", serif; color:black; text-decoration:none\"><img border=\"0\" width=\"20\" height=\"20\" style=\"width:0.2083in; height:0.2083in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401179&ACTION=FILE\"></span></a><span style=\"font-size:9pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(23, 33, 106)\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(17, 85, 204)\"> </span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(17, 85, 204)\"></span></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(191, 191, 191)\"> </span></b></p>\n<p class=\"MsoNormal\" style=\"line-height:115%\"><b><span style=\"font-size:6pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(0, 34, 141)\">Antes de imprimir este mensaje, asegúrese de\n que es necesario.</span></b></p>\n<p class=\"MsoNormal\" style=\"line-height:115%\"><span style=\"font-size:6pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(191, 191, 191)\">Este mensaje y los ficheros anexos son confidenciales\n dirigiéndose exclusivamente al destinatario mencionado en el encabezamiento. Si usted ha recibido este correo por error, tenga la amabilidad de eliminarlo de su sistema y no divulgar el contenido a terceros. Los datos personales facilitados por usted o por\n terceros serán tratados por MRW con la finalidad de gestionar y mantener los contactos y relaciones que se produzcan como consecuencia de la relación que mantiene con una mercantil de MRW y/o franquicia. Normalmente, la base jurídica que legitima este tratamiento,\n será su consentimiento, el interés legítimo o la necesidad para gestionar una relación contractual o similar. El plazo de conservación de sus datos vendrá determinado por la relación que mantiene con nosotros. Para más información al respecto, o para ejercer\n sus derechos de acceso, rectificación, supresión, oposición, limitación o portabilidad, dirija una comunicación por escrito a MRW-LOPD Avda. de la Granvia de L’Hospitalet, 163-167 · 08908 L’Hospitalet de Llobregat (Barcelona) o al correo electrónico\n</span><span style=\"font-size:12pt; line-height:115%; color:rgb(31, 78, 121)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lopd@mrw.es\"><span style=\"font-size:6pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(191, 191, 191)\">lopd@mrw.es</span></a></span><span style=\"font-size:6pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(191, 191, 191)\">.\n</span><span style=\"font-size:6pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(191, 191, 191)\">En caso de considerar vulnerado su derecho a la protección de datos personales, podrá\n interponer una reclamación ante la Agencia Española de Protección de Datos (</span><span style=\"font-size:12pt; line-height:115%; color:rgb(31, 78, 121)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.agpd.es/\"><span style=\"font-size:6pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(191, 191, 191)\">www.agpd.es</span></a></span><span style=\"font-size:6pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(191, 191, 191)\">).</span><span style=\"font-size:6pt; line-height:115%; font-family:"Arial", sans-serif; color:rgb(191, 191, 191)\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt; font-family:"Calibri", sans-serif; color:rgb(15, 71, 97)\"> </span></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
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