#27195 · RV: EXT: Att Laura , targeta aeropuerto 300 eur efectivo
ID interno: 10918000008164141
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
4/7/25, 9:24
Resuelto
4/7/25, 9:32
Actualizado
6/7/25, 10:05
Asignado
Jul 4, 2025 11:31 AM
Respondido
Jul 4, 2025 11:32 AM
Completado
Jul 6, 2025 12:05 PM
First resp. due
Jul 7, 2025 11:24 AM
Due by
Jul 8, 2025 11:24 AM
Tiempo de resolución
0.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
Una clienta le regalaron la siguiente tarjeta regalo con un importe de 300€.Esta tarjeta fue creada en el aeropuerto pagada en efectivo en octubre o noviembre del 2023. El problema es que la clienta ha venido a la tienda y nos aparece vacía la tarjeta. Ella no tiene mas datos que aportar sobre la operación ya que fue un regalo, pero quiere una solución ya, ya que quiere aprovechar la tarjeta en rebajas.
Se que en el aeropuerto tuvieron problemas en la creación de tarjetas regalos hace un tiempo, lo comento más que nada por si esta pueda ser alguna de ellas.
Quedamos a la espera de respuesta,
Un saludo,
Laura S,
De: vanessa cerezo <vanecere@hotmail.com>
Enviado el: viernes, 4 de julio de 2025 11:02
Para: Illa <illa@browniespain.com>
Asunto: EXT: Att Laura , targeta aeropuerto 300 eur efectivo
Hola soy Vanesa
Vanesa
Enviado desde mi iPhone
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Hola,
Se llama a la tienda y se comenta que esa tarjeta no esta bien creada, no podemos identificar de donde sale la tarjeta.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Se llama a la tienda y se comenta que esa tarjeta no esta bien creada, no podemos identificar de donde sale la tarjeta.</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7430918133809075302_parse_8439368499980284352\">\n<div class=\"x_1483869047WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Buenos días,</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Una clienta le regalaron la siguiente tarjeta regalo con un importe de 300€.Esta tarjeta fue creada en el aeropuerto pagada en efectivo en octubre o noviembre del 2023. El problema es que la clienta\n ha venido a la tienda y nos aparece vacía la tarjeta. Ella no tiene mas datos que aportar sobre la operación ya que fue un regalo, pero quiere una solución ya, ya que quiere aprovechar la tarjeta en rebajas.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Se que en el aeropuerto tuvieron problemas en la creación de tarjetas regalos hace un tiempo, lo comento más que nada por si esta pueda ser alguna de ellas.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Quedamos a la espera de respuesta,</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Un saludo,</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Laura S,</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> vanessa cerezo <vanecere@hotmail.com>\n<br />\n<b>Enviado el:</b> viernes, 4 de julio de 2025 11:02<br />\n<b>Para:</b> Illa <illa@browniespain.com><br />\n<b>Asunto:</b> EXT: Att Laura , targeta aeropuerto 300 eur efectivo </span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-family:"Tahoma", sans-serif\"></span> \n</p>\n<div>\n<p class=\"MsoNormal\">Hola soy Vanesa</p>\n</div>\n<div>\n<p class=\"MsoNormal\"><img width=\"1512\" height=\"2016\" style=\"width:15.75in; height:21in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401058&ACTION=FILE\"></p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"><img width=\"1512\" height=\"2016\" style=\"width:15.75in; height:21in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5401059&ACTION=FILE\"></p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\">Vanesa </p>\n<div>\n<p class=\"MsoNormal\">Enviado desde mi iPhone</p>\n</div>\n</div>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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