#27185 · INVENTARIO ILLA
ID interno: 10918000008164001
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Inventarios
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
4/7/25, 7:03
Resuelto
4/7/25, 7:38
Actualizado
6/7/25, 8:05
Asignado
Jul 4, 2025 09:33 AM
Respondido
Jul 4, 2025 09:38 AM
Completado
Jul 6, 2025 10:05 AM
First resp. due
Jul 7, 2025 09:03 AM
Due by
Jul 8, 2025 09:03 AM
Tiempo de resolución
0.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
95,3%-29 / +115 / 144
Hoy en Illa hemos repetido el inventario dado el alto volumen de trabajo y las diferencias del miércoles. Necesito que lo validéis ya que son reales los positivos y negativos que faltan, 78 de los positivos es de un albarán que llegó ayer a tienda y le dieron sin querer restos. Por favor, validarlo ya que repetiremos el inventario la semana que viene así se va cuadrando lo más rápido posible y se acerca más a la realidad.
Quedo a la espera de la validación,
Un saludo,
Muchas gracias 😊
Laura Serra,
Resolución
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Buenos días,<br /></div><div><br /></div><div>Esta validado el inventario, por favor no validéis mas manualmente a menos que sea necesario..... esperad un momento que se procesen los ficheros y se carguen a nedap pero habéis tomado este habito como rutina y no es lo que queremos, por favor seguid el proceso de validación como se ha hecho siempre.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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