#27171 · Re: [Request ID :##3070##]
ID interno: 10918000008132325
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error al conectar al Servidor Central
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
3/7/25, 11:06
Resuelto
3/7/25, 12:36
Actualizado
5/7/25, 13:05
Asignado
Jul 3, 2025 02:35 PM
Respondido
Jul 3, 2025 01:10 PM
Completado
Jul 5, 2025 03:05 PM
First resp. due
Jul 4, 2025 01:06 PM
Due by
Jul 7, 2025 01:06 PM
Tiempo de resolución
1.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Hola!
@Soporte podéis revisar esto?
Muchas gracias!
Un saludo!
Enviado desde
Outlook para iOS
De: Miriam Gonzalez <miriam.gonzalez@browniespain.com>
Enviado: Thursday, July 3, 2025 8:11:14 AM
Para: Tickets People <ticketspeople@browniespain.com>
Cc: Olatz Iglesias <olatz.iglesias@browniespain.com>; Aitana Suárez <aitana.suarez@browniespain.com>
Asunto: Re: [Request ID :##3070##]
Enviado: Thursday, July 3, 2025 8:11:14 AM
Para: Tickets People <ticketspeople@browniespain.com>
Cc: Olatz Iglesias <olatz.iglesias@browniespain.com>; Aitana Suárez <aitana.suarez@browniespain.com>
Asunto: Re: [Request ID :##3070##]
Hola chicas,
A Sorsha no le funciona su número en el TPV. ¿Podríais revisarlo?
Muchas gracias,
Un saludo.
Enviado desde
Outlook para iOS
De: Tickets People <ticketspeople@browniespain.com>
Enviado: Monday, June 2, 2025 1:08:38 PM
Para: Miriam Gonzalez <miriam.gonzalez@browniespain.com>
Cc: Olatz Iglesias <olatz.iglesias@browniespain.com>; Aitana Suárez <aitana.suarez@browniespain.com>
Asunto: Re: [Request ID :##3070##]
Enviado: Monday, June 2, 2025 1:08:38 PM
Para: Miriam Gonzalez <miriam.gonzalez@browniespain.com>
Cc: Olatz Iglesias <olatz.iglesias@browniespain.com>; Aitana Suárez <aitana.suarez@browniespain.com>
Asunto: Re: [Request ID :##3070##]
Hola
Miriam,
Te informamos que ya está gestionado el contrato de
SORSHA DE LUCA ARTEAGA y subido a Bizneo. Por
favor, recuerda que lo firmará por medio de firma electrónica así como los documentos de fichajes y otros. De igual forma, recibirá el documento de IRPF + revisión médica y la persona os lo debe entregar rellenado y firmado.
Su ID de Bizneo es el 17044916.
Muchas
gracias y un saludo,
Miriam Cruz
Resolución
Hola,
Ya debería poder acceder al TPV.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"description": "\n\n<div>\n<div dir=\"ltr\">Hola! <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:soporte@browniespain.com\" id=\"x_69779404OWAAM568416\">\n@Soporte</a> podéis revisar esto? </div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nMuchas gracias!</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nUn saludo!</div>\n<div id=\"x_69779404ms-outlook-mobile-body-separator-line\" dir=\"ltr\"><br />\n</div>\n<div id=\"x_69779404ms-outlook-mobile-signature\">Enviado desde <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/o0ukef\">\nOutlook para iOS</a></div>\n<hr style=\"width:98%\">\n<div id=\"x_69779404divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Miriam Gonzalez <miriam.gonzalez@browniespain.com><br />\n<b>Enviado:</b> Thursday, July 3, 2025 8:11:14 AM<br />\n<b>Para:</b> Tickets People <ticketspeople@browniespain.com><br />\n<b>Cc:</b> Olatz Iglesias <olatz.iglesias@browniespain.com>; Aitana Suárez <aitana.suarez@browniespain.com><br />\n<b>Asunto:</b> Re: [Request ID :##3070##]</font>\n<div> </div>\n</div>\n<div>\n<div dir=\"ltr\">Hola chicas,</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nA Sorsha no le funciona su número en el TPV. ¿Podríais revisarlo?</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br />\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nMuchas gracias,</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nUn saludo.</div>\n<div id=\"x_ms-outlook-mobile-body-separator-line\" dir=\"ltr\"><br />\n</div>\n<div id=\"x_ms-outlook-mobile-signature\">Enviado desde <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/o0ukef\">\nOutlook para iOS</a></div>\n<hr style=\"width:98%\">\n<div id=\"x_divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" color=\"#000000\" style=\"font-size:11pt\"><b>De:</b> Tickets People <ticketspeople@browniespain.com><br />\n<b>Enviado:</b> Monday, June 2, 2025 1:08:38 PM<br />\n<b>Para:</b> Miriam Gonzalez <miriam.gonzalez@browniespain.com><br />\n<b>Cc:</b> Olatz Iglesias <olatz.iglesias@browniespain.com>; Aitana Suárez <aitana.suarez@browniespain.com><br />\n<b>Asunto:</b> Re: [Request ID :##3070##]</font>\n<div> </div>\n</div>\n<div>\n<div class=\"x_x_personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\">\n<div class=\"x_x_personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\">\n<div class=\"x_x_personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\">\n<div class=\"x_x_personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\">\n<p class=\"x_x_pf0\" style=\"font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; margin-top:0px\">\n<span class=\"x_x_highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_x_cf0\"><span class=\"x_x_colour\" style=\"color:rgb(0, 0, 0)\"><span class=\"x_x_font\" style=\"font-family:"PT Sans", Roboto, sans-serif\"><span class=\"x_x_size\" style=\"font-size:13.3333px; background-color:inherit\">Hola\n Miriam,</span></span></span></span></span><br />\n</p>\n<div><span class=\"x_x_cf0\"><span class=\"x_x_colour\" style=\"color:rgb(0, 0, 0)\"><span class=\"x_x_font\" style=\"font-family:"PT Sans", Roboto, sans-serif\"><span class=\"x_x_size\" style=\"font-size:13.3333px\">Te informamos que ya está gestionado el contrato de\n<b>SORSHA DE LUCA ARTEAGA </b></span></span></span><span class=\"x_x_cf0\"><span class=\"x_x_colour\" style=\"color:rgb(0, 0, 0)\"><span class=\"x_x_font\" style=\"font-family:"PT Sans", Roboto, sans-serif\"><span class=\"x_x_size\" style=\"font-size:13.3333px\">y subido a Bizneo</span></span></span><b><span class=\"x_x_colour\" style=\"color:rgb(0, 0, 0)\"><span class=\"x_x_font\" style=\"font-family:"PT Sans", Roboto, sans-serif\"><span class=\"x_x_size\" style=\"font-size:13.3333px\">.</span></span></span></b></span><span class=\"x_x_colour\" style=\"color:rgb(0, 0, 0)\"><span class=\"x_x_font\" style=\"font-family:"PT Sans", Roboto, sans-serif\"><span class=\"x_x_size\" style=\"font-size:13.3333px\"> Por\n favor, recuerda que lo firmará por medio de firma electrónica así como los documentos de fichajes y otros. De igual forma, recibirá el documento de IRPF + revisión médica y la persona os lo debe entregar rellenado y firmado. </span></span></span></span><br />\n</div>\n<p class=\"x_x_pf0\" style=\"font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; margin-top:0px\">\n<span class=\"x_x_highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_x_cf0\"><span class=\"x_x_colour\" style=\"color:rgb(0, 0, 0)\"><span class=\"x_x_font\" style=\"font-family:"PT Sans", Roboto, sans-serif\"><span class=\"x_x_size\" style=\"font-size:13.3333px; background-color:inherit\"><br />\nSu ID de Bizneo es el </span></span></span></span></span><span style=\"color:rgb(30, 41, 59); font-family:"Nunito Sans", sans-serif; font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:nowrap; background-color:rgb(239, 237, 233); display:inline !important; float:none\">17044916</span><span class=\"x_x_highlight\" style=\"background-color:rgb(239, 237, 233)\"><span class=\"x_x_colour\" style=\"color:rgb(30, 41, 59)\"><span class=\"x_x_font\" style=\"font-family:"Nunito Sans", sans-serif\"><span class=\"x_x_size\" style=\"font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:nowrap; float:none\"><span class=\"x_x_highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_x_colour\" style=\"color:rgb(0, 0, 0)\"><span class=\"x_x_font\" style=\"font-family:"PT Sans", Roboto, sans-serif\"><span class=\"x_x_size\" style=\"font-size:13.3333px; background-color:inherit\"><b></b>.</span></span></span></span></span></span></span></span></p>\n<p class=\"x_x_pf0\" style=\"font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; margin-top:0px\">\n<span class=\"x_x_highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_x_cf0\"><span class=\"x_x_colour\" style=\"color:rgb(0, 0, 0)\"><span class=\"x_x_font\" style=\"font-family:"PT Sans", Roboto, sans-serif\"><span class=\"x_x_size\" style=\"font-size:13.3333px; background-color:inherit\">Muchas\n gracias y un saludo,<br />\n</span></span></span></span></span>Miriam Cruz</p>\n</div>\n<div><br />\n</div>\n</div>\n<div><br />\n</div>\n</div>\n<div><br />\n</div>\n</div>\n</div>\n</div>\n</div>",
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